New Century Honda

I recently had my brakes and rotors replaced at NEW CENTURY HONDA SERVICE-GLENDALE, and I wanted to share my experience, as I’m concerned about the outcome. After the replacement, I followed Honda’s CENTURY HONDA SERVICE-GLENDALE, and I wanted to share my experience, as I’m concerned about the outcome. After the replacement, I followed Honda’s instructions and had the break-in process on the new rotor and brakes within less than 24 hours. However, I noticed a groove had formed on the rotor, which raised concerns. I understand that the break-in process is typically handled by the service center. When I returned the vehicle to the same service center, I was assured that the rotor would be replaced with a new one. However, upon inspecting the vehicle after the follow-up service, it seems the rotor has simply been regrinded, not replaced as I was told. This was disappointing, as I had expected a new part as promised because we paid for the new parts. I would appreciate it if the service center could review this matter and clarify the situation. I’ve always trustedNEW CENTURY HONDA SERVICE-GLENDALE for quality service, and I hope this issue can be resolved promptly. More

Do Not Go Here! !! Complete rip off and horrible job done. Took my van in for full service to be in tip top shape, spent over $800 and a month later the van started h !! Complete rip off and horrible job done. Took my van in for full service to be in tip top shape, spent over $800 and a month later the van started having hard starting problems. I took it back in and they charged me $190 for diagnostics despite that the van should have been in perfect running condition and turned out it was a loose electrical connection. Then a week later my check engine came on and they charged me another $190 literally to tell me that the check engine light was an error and there was nothing wrong and reset it. Why am I being charged all of these diagnostics fees when this should have been diagnosed under the first diagnostic fee!!! Please do not go here and I will be moving my car along with all our family Honda vehicles to a different repair store. Everyone that works there is very kind though and my service person was great, just the business practices are not acceptable. More

Excellent Customer Service. ..easy transaction , everything went smooth...in and out quick , they even paid for my Lyft to the dealer ..easy transaction , everything went smooth...in and out quick , they even paid for my Lyft to the dealer More

In Service Jan 18, 2024, they sent two coupons as Christmas gifts for their customers, both coupons have tire rotation as commentary for being their customers, and they didn't do the rotation, and wh Christmas gifts for their customers, both coupons have tire rotation as commentary for being their customers, and they didn't do the rotation, and when you asked why? they said it's not needed, in the end, you find yourself paying the same amount before applying the coupon, so it is sheeting, I never purchased my two Honda from Glendale it's overpriced, go to the airport Marina or Goudy or or in Northridge More

My Internet Manager Drew was very knowledgeable, friendly, and prompt! He walked through the specs and features with me thoroughly, and delivered a beautiful Civic Sport to me! Super happy with my c friendly, and prompt! He walked through the specs and features with me thoroughly, and delivered a beautiful Civic Sport to me! Super happy with my car purchase! More

Great experience with the sales rep. Quick in & out. Easy buying, no hassles. Good service overall. Quick in & out. Easy buying, no hassles. Good service overall. More

🛑❌🚫STAY AWAY ❗️❗️❗️ A bunch of CROOKS n SCAM ARTIST 🛑❌🚫STAY AWAY ❗️❗️❗️ A bunch of CROOKS n SCAM ARTIST from Sales rep , floor manager, to Finance Manager!!!! Service Manager (Rep) The Same thi 🛑❌🚫STAY AWAY ❗️❗️❗️ A bunch of CROOKS n SCAM ARTIST from Sales rep , floor manager, to Finance Manager!!!! Service Manager (Rep) The Same thing 🚫❌🛑 DO YOURSELF A FAVOR !!! GO SOMEWHERE ELSE ❗️❗️❗️ More

I recently purchased a 2022 Honda Civic Sport Hatchback. When I first spoke to the dealership they told me they didn't have any in stock but one would be delivered "tomorrow". After a couple days of texting When I first spoke to the dealership they told me they didn't have any in stock but one would be delivered "tomorrow". After a couple days of texting back and forth with my salesman we finally reached a deal.. but the car wasn't there. They had me come in and sign paperwork on the car anyways and told me it would be there "tomorrow". For several days after signing the paperwork I never heard anything from the dealership until I reached out to the salesman and then I kept being told it would be "tomorrow". One day the salesman told me it would be "should be tomorrow, I'll be able to get more information tomorrow". Tomorrow came and I didn't hear anything, so I went all the way to the dealership and the car wasn't there. Complete waste of my time and a complete failure of communication on the dealership's part, which the salesman said he would compensate me for (which he never did). After a week they finally got "the" car. The salesman drove it to my house... Only to find out it wasn't the car. It was a different car. It was the exact same car/color/features, but the car itself was different (Window sticker said it was from Honda of Long Beach). The dealership/salesman never told me anything about this ahead of time; it was a "well, it's here, deal with it" type of scenario. The salesman had me resign all the paperwork, but the price on the new paperwork wasn't the price we agreed upon (it was $0.20 more per month). He left the car and Fedexed me the paperwork that was the right price.... If the car is there on the lot you should be fine. They were great to work with, had great pricing on their cars (minus the required add-on accessories), and gave me a great deal for my trade-in. But if the car isn't there... be prepared to have a lot of your time wasted, don't count on the timeline they say the car will be there, and don't count on a lot of communication from them. More

I was there monday November 22nd. Got a oil change.... Right after a got my car i hear a noise coming from my so I stop. To see what it was. Didn't see anything. I kept driving Didn't hear the noise. Them Right after a got my car i hear a noise coming from my so I stop. To see what it was. Didn't see anything. I kept driving Didn't hear the noise. Them i pull over to my driveway hear something but didn't really think i was coming from my car. To make the story short. I drove to the store them i hear the noise. Them again and again. Wait it's coming from my car. Every time i was driving thru the speed bumps its was making the noise. This time I really checked my car they forgot to set back and lock my engine cover when they did the oil change. I took it there because they had a oil change special. For $39.99. I always go to Keyes Honda never had any problems or issues. So I did take it to keyes honda to fix my under the engine cover that New Century Honda left in my car. THANKS TO KEYES HONDA PROBLEM FIX AND THEY DIDN'T CHARGE ME FOR FIXING THE ISSUE... More