New Century BMW

my car had some humming sound from the engine when driving at freeway speed, so i left my car to the dealership for a check-up. the first 2 times was no result even they changed the drive-shaft, so i driving at freeway speed, so i left my car to the dealership for a check-up. the first 2 times was no result even they changed the drive-shaft, so i left my car there for the third time. this time they have the german engineer to check this up, he did debug the problem, it's the differential that has problem, but that guy refused to replace or repair it, by the way, he's an asshole. so my service rep, yvette, returned the car to me and told me she couldn't do anything if that guy told them not to repair it, because he's sort of like the rep from germany who's in charge of the service dep't. of course i was not happy about that. until sometime later, my car had some other problem, so i took it to the dealership again, and this time, ken, he's the supervisor of the ncbmw service dep't, he helped me talk to that german asshole, and successfully persuaded him to replace the differential for my car. may be ken's the supervisor, so he has more bargaining power than other service reps has. next time, if you have any difficult problem that your service rep couldn't help, find ken, he's able to help you out. even now i've sold my car, but the overall experience i had with the service reps was pretty good, they were nice, and they were able to give me a loaner or an enterprise car. it's just that they're too busy, too many people go there for service. More

I went to New Century BMW last weekend to look for a new car because I saw the rating for this dealership is the highest. What a major disappointment. The first salesperson, Anthony, is arrogant and annoy car because I saw the rating for this dealership is the highest. What a major disappointment. The first salesperson, Anthony, is arrogant and annoying. I ask for another salesperson because I know this salesperson definitely won't provide the friendliness I was expecting to receive(4.0). The second salesperson is much freindlier but the price negotiation is tough. After we finished negotiating, the finance manager is another pain in the butt. He (I wish i could remember his name) also is very inconsiderate to me. I mentioned that the final amount (monthly payment) is not what we agree upon (about $.5 difference) and made some criticism and suggestion. I basically tell him that it is better to disclose that information before customer mentions to him. Then he claims that I was the first customer to ever complain about that issue. What an inconsiderate statement he made. Anyway, I would never go to this dealership ever again. Very horrible experiences. More

This is the GREATEST Dealership. I had a problem with my This is the GREATEST Dealership.<br><br>I had a problem with my 7 and I called and through Veronica I to got BEN. He was the most calming and professi This is the GREATEST Dealership.<br><br>I had a problem with my 7 and I called and through Veronica I to got BEN. He was the most calming and professional I have ever talked to in my life. He made me feel secure that my problem could be fixed and arranged for Veronica to set up an appointment. They fixed my car and had it washed and ready for me.<br><br>I would never buy my BMWs from any other dealer again <br>Ben if you read this....Thanks and show it to your Boss More

When I first called New Century BMW last year, I was looking to lease because I saw the ad for one of the BMW special lease offers. Tim answered the phone, and during the phone conversation, he looked looking to lease because I saw the ad for one of the BMW special lease offers. Tim answered the phone, and during the phone conversation, he looked for the car I wanted and he said they didn't have it, but he could trade with another dealer. He gave me a great price (I shopped several dealers), and I ended up buying instead of leasing. I found him to be a very straightforward guy--compare with the McKenna salesperson in my other review. But what impressed me the most is that he spent 15 minutes of his time selling me the car, and after the car was already sold, during delivery he spent more than one hour with my wife and me, explaining the car features, talking about the car, BMW, and his dealership. This shows me that he cares even after the sale has been made. My first service is coming up and I'm going to see how the service is over there even though they are 30 miles away, and there are 5 other BMW dealers closer to me.<br><br>There was no hard sales at any time. I was never even asked if I had a trade-in. The finance department didn't try to sell me anything either. <br> More

This service rep was horrible. I took my car in for a defective radio and they told me it had to be replaced. I told them the radio was under extended warranty and the warranty company had to be notifie defective radio and they told me it had to be replaced. I told them the radio was under extended warranty and the warranty company had to be notified of the cost before the repair was done. I had to make several calls over a few weeks for John to make the call. Finally, he was able to get approval and we were on the way. John told me they had the radio in stock and to setup an appointment to install it so I did. I brought the car in in the morning and he told me it wouldn't take long to install so I could wait. I waited for a few hours then was told the radio they had in stock was scratched so they had to order one. John told me the radio would be in the following week and he would call me. He never called so I called him. I was told the radio would be in on the following monday and to bring my car in. I took my car in on monday and was told the radio was not in. In fact, I was told by the parts department that the radio was not ordered by John until Friday. So again, I wait for John's call for the radio. Another two week passes and the radio is finally in. John tells me for all my trouble he would get me a loaner. I bring my car in and he tells me sorry they don't have any loaners available but they will give me a ride back to work. My wife picks up the car and after two months, my radio was finally fixed. More

Being a recent college grad and young, it was hard to even get treated right when I went into any dealership. I went to several but few were friendly or even wanted to spend time with me. When I first go even get treated right when I went into any dealership. I went to several but few were friendly or even wanted to spend time with me. When I first got to New Century most of the other sales weren't exactly that great, however Steve at least tried to help and brought out the car for me to see, as compared to other dealerships and sales. When it came to price talks it was a pain, but thats just the process. Lets just say that Steve was really helpful and really went out of his way for customers that I brought a '04 330ci fully loaded from him and later had my mom buy the '03 745Li from him too. Go see Steve if you want to buy a car. More

- The dealership did not return my calls to make an appointment. Had to call several times before getting through and making an appointment.<br>- Arrived at dealership at 8am, 15 minutes early, and was appointment. Had to call several times before getting through and making an appointment.<br>- Arrived at dealership at 8am, 15 minutes early, and was told to wait in the waiting area, and then they proceeded to make me wait 45 minutes to speak to my service advisor as he assisted other customers who showed up after me.<br>- Was told that Service Inspection I would take no longer than a few hours, and that my car would be ready by lunchtime, but it was not ready until almost 5pm.<br>- Called at 3pm and was told that I'd get a callback in a few minutes. Did not receive this callback. I had to call again at 4:35 and insist on speaking to my service advisor for the status of my car before finally being put through<br>- Dealership did not reset my countdown meter (to my next service)<br>- Dealership did not offer a loaner car as "service will only take a few hours" More

Awesome experience. One of the best service BMW dealerships i've been to. The dealer, Allen, was really cool. Always get a BMW loaner from them and service department is very good. Always leave dealerships i've been to. The dealer, Allen, was really cool. Always get a BMW loaner from them and service department is very good. Always leave dealership satisfied with the service i got. The next BMW me or my fam gets will def be from New Century More