New Century BMW

Worst lease return experience EVER! Took my leased car to return at this location. Raymond Yu, starting coping an attitude, asking why I am returning the car here, since I did not purch Took my leased car to return at this location. Raymond Yu, starting coping an attitude, asking why I am returning the car here, since I did not purchase from here or service the car at this location. BMW financial actually told me to return it here, since it was the closest location to my address. They made no mention of having to return the car, ONLY to the place where you bought it, or service it. Raymond Yu kept mentioning the fact that I did not service the car here, and asked why I didn't return the car to the other dealer. He made me feel like I was inconveniencing him, by making him do his job, which is to deal with lease returns. I'm sorry that you hate your job, but don't take it out on your customers! More

Bad service I used a BMW customer with this office. But no more! I went to New century BMW to charge my electric car which is not BMW. they don't let me charge t I used a BMW customer with this office. But no more! I went to New century BMW to charge my electric car which is not BMW. they don't let me charge there, they said only for BMW. That's not right! It's shows on the map is for public . I m really upset about that. More

It is hard to find a good, honest, patient car salesman. Most are aiming to squeeze every last penny out of you especially if you are looking on getting a luxury car. Then there are those salesmen who give Most are aiming to squeeze every last penny out of you especially if you are looking on getting a luxury car. Then there are those salesmen who give the customer no respect. You will find lots of very terrible salespeople at New Century. They will look down on you, that is assuming they pay attention to you at all. Our first experience here was terrible. If you have the misfortune of meeting Sean W., ask for someone else.The guy was fed up with us before we even got any negotiating done. Never offered us a test drive. Never even offered us a seat. Andy Lin, from the internet department, was different. He was courteus, did everything right and gave us a great car buying experience. I really appreciated how he printed out a dealer invoice and showed us exactly how much mark-up he was charging us. Basically, there was a $380 charge to cover the cost of advertising for this dealer and $500 profit. $880 above the wholesale price isn't that bad. My family loves our new X5 and could not be happier. If you want to buy a new BMW, ask for Andy and avoid every other salesman here at all costs. More

This is the best dealer they have the best service and they are very friendly. They gives good advices about the car. You are the best they are very friendly. They gives good advices about the car. You are the best More

Mark is a wonderful person to work with. He takes his time and does not try to sell you something you do not want. The only thing is that he is usually busy helping someone else. If you go to New Centu time and does not try to sell you something you do not want. The only thing is that he is usually busy helping someone else. If you go to New Century looking for a new or used BMW, ask for Mark. More

This is my second X5 lease through Tai Yang. He is very straightforward and competent. My car was exactly as ordered and the deal was done ahead of time...there were no surprises in either the returns of straightforward and competent. My car was exactly as ordered and the deal was done ahead of time...there were no surprises in either the returns of my old X5s or the new contracts for the new ones. i have recommended Tai to several of my friends. More

They offered a car on Cars.com at one price but wanted $15,000 more. That is bait and switch. After I called the next morning, they said the car was sold. $15,000 more. That is bait and switch. After I called the next morning, they said the car was sold. More

Horrible Customer Service - Customer Service doesn't exist at this dealer - they will screw you over, return your vehicle unrepaired and damaged. My car was returned with a big dent in the back (which t exist at this dealer - they will screw you over, return your vehicle unrepaired and damaged. My car was returned with a big dent in the back (which they denied doing) and smelling like smoke. It had 45 miles put on it just for an oil change.....This dealer is a joke...Don't waste your time here... More

I took my car in initially for a recall inspection the dealer found additional issues with the vehicle. I have a warrenty with a third party vendor so the dealer had to call to have the repairs approved. dealer found additional issues with the vehicle. I have a warrenty with a third party vendor so the dealer had to call to have the repairs approved. The dealear waited until late afternoon the following day to call for appproval and never called me to give me an update. When the inspector hired by the warrenty company came out the dealership they were unable to locate keys to a vehicle that was blocking mine so the inspector was forced to return the following day to complete the vehicle inspection. At no point did the dealer attepmt to communicate with me the status of my vehicle. All communication was initiate by me and just to point out, I did wait until late in the day to call the dealer giving them plenty of time to call me first. The Service Representative was not at all sympathetic or understanding I was told that I needed to roll with the punches. My vehicle is still at the dealer pending repair 7 days later. I would never take my vehicle back to this dealer because of their lack of concern and ineffective communication. More

I heard their service was good so would like to give it a try. Tried to schedule an appointment and they couldn't offer me a loaner car due to the fact that I didn't purchase my car from them....what?! Does try. Tried to schedule an appointment and they couldn't offer me a loaner car due to the fact that I didn't purchase my car from them....what?! Does it freaking matter?! (bought the car brand new from Pacific BMW) Part of the reason why we bmer owner to purchase a bmer is having a loaner car when our car getting service at any location not restricted to just one freaking location! So they are actually discourage people from purchasing bmw nor having business relationship with them?? Not sure if I want to get another BMW for my next car. overrated More