New Century BMW

Amazing Customer Service!!! Since purchasing my car at BMW New Century, I’ve been more than satisfied with the exceptional customer service that this place offers! Diana has been Since purchasing my car at BMW New Century, I’ve been more than satisfied with the exceptional customer service that this place offers! Diana has been an amazing BMW customer representative and is always reliable to help! More

Great service Diana, has serviced me great and Knowledgeable answers all my questions, even though she did not had answers at that moment but she would get back to Diana, has serviced me great and Knowledgeable answers all my questions, even though she did not had answers at that moment but she would get back to me. More

New Century BMW dealership treats you as a family I was shopping for a CPO vehicle, BMW i3 series was on my mind. I stopped by for a test drive on Wednesday and on Sunday I drove my very own CPO BMW i I was shopping for a CPO vehicle, BMW i3 series was on my mind. I stopped by for a test drive on Wednesday and on Sunday I drove my very own CPO BMW i3 REX out of the New Century BMW dealership. Sami Asadourian was my salesperson extraordinaire. He was extremely knowledgeable. He took his time to take different cars for a test drive, sit down and discuss the differences between the models and what model would work best for my needs and my budget. Sami was always available to connect on a phone to ask all kinds of questions. Sami went out of his way to introduce me to the BMW service professional, Pamela Chen, who I asked the essential tech/maintenance questions. It helped me to make my mind along with my self-education via YT videos. Diana Zhang is a very hands- on, eager to help and very friendly BMW genius who anticipated my questions and made my transition into operating my first EV vehicle very smooth. Diana helped to set up my charging accounts and patiently answered questions during the free training sessions (as many as you wish). Michael Chang walked me through financing the car and explained the differences between different plans. He gave a professional recommendation based on facts. The whole team is very professional and responsive. I highly recommend this dealership as they made me feel part of the BMW family. More

Excellent service from Pamela Chen of New Century BMW We received a friendly and efficient service from Pamela Chen. She welcomes us with a big smile then texted us while waiting for the work done. Once t We received a friendly and efficient service from Pamela Chen. She welcomes us with a big smile then texted us while waiting for the work done. Once the worked is finished within her promised 2 hours window, she wasted no time to arrange for pick up. Very smooth and super efficient! More

Very Satisfied Elvis Blohm was great from the first call through our purchase. We are from Santa Barbara and drove 2 hours to buy this BMW Convertible from Elvis. Elvis Blohm was great from the first call through our purchase. We are from Santa Barbara and drove 2 hours to buy this BMW Convertible from Elvis. Excellent Experience and very pleased!!! More

Best service and so personable This is my second BMW X5 with new century bmw and specifically with Ken. Ken is amazing at what he does and he does is listen to his customers. He is This is my second BMW X5 with new century bmw and specifically with Ken. Ken is amazing at what he does and he does is listen to his customers. He is kind, patient and is not a pushy seller - I absolutely hate going into dealerships to purchase a car because if this fact but with Ken it is always so personable and seamless. I was in the market and ready to purchase a macan turbo as I had just turned in my x5 lease and wanted to purchase my next car while trying a new brand. I was set in my decision until I test drove the x5 again and concluded that this would be the best option for me long term. He helped me weigh the pros and cons of each vehicle from an absolutely unbiased opinion which I loved - never once did he say bmw was better than or less than- he asked me questions to help me make an informed decision about my next purchase and I’m so happy that he was able to help me see that my purchase was the absolute right decision. I can’t thank him enough for his honesty, and kind character. He’s wonderful and I will always be a loyal customer to him when purchasing for myself or recommending someone else to purchase a bmw. His communication is on point and you never feel threatened or pushed into doing anything you don’t want to. Thank you Ken!! Shout out to Sean in financing who was wonderful and so informative and also Peter Morrison who was an absolute delight to work with when turning in my lease. Thank you all! More

Ken Chau and his team are true professionals We were in the market for a 530i but only if the price was right. I reached out to over 10 dealerships, mostly with no response, which was disappointi We were in the market for a 530i but only if the price was right. I reached out to over 10 dealerships, mostly with no response, which was disappointing. Then came an e-mail from Sonny Patel (general manager at New Century) with a great offer. After a few friendly email exchanges and a phone call (Sonny was warm, direct, and very helpful), we were in their dealership that night to do the paperwork. After welcoming us and confirming terms, Sonny introduced us to Ken Chau who took over. It was already late, certainly well past his typical ending time. But you couldn't see it in his positive demeanor. With enthusiasm and attentiveness, Ken showed us the vehicles that were available to us, answered our questions, and anticipated questions that maybe we hadn't thought to ask. The truth is that we are high maintenance customers and probably aren't the easiest to deal with. But Ken seemed truly grateful to have us at his dealership from the moment we met until the end of the night when we drove off in our new 530i. It was the most pleasant car buying / leasing experience I've ever had and this includes a history with luxury vehicles where dealerships strive for a VIP treatment. I intend to refer friends and family to Ken. He is transparent, ready to bend over backwards to make you happy, and committed to his craft. And he provides excellent experience in a way that isn't overbearing - it really is just an extension of his inviting and warm personality. Customer service like this can't be taught - it's innate. To be clear, Sonny was excellent as well but understandably, with his management duties, he had to disappear for parts of the transaction. He did go out of his way to find me some bags to put personal items in because we were trading in an old X5 as part of the transaction. And lastly, I should note that the finance professional was very good as well. We just wanted to get done with the paperwork (it was late) and he was accommodating, professional and funny. Unfortunately, I forget his name. Thanks to the New Century Team! More

No hassles... Ken was great.... it was late in the evening but he decided to stick around because I wanted to test drive a car. Drove the car; loved it. It was effo Ken was great.... it was late in the evening but he decided to stick around because I wanted to test drive a car. Drove the car; loved it. It was effortless to get to a fair price. Highly recommended. More

Seemless Ken’s professionalism was on point. Straight to the point, helped me find the right car for me and my family. Very happy with his service. The overall Ken’s professionalism was on point. Straight to the point, helped me find the right car for me and my family. Very happy with his service. The overall experience was absolutely seemless. More

Very professional Staff We were referred by a friend with Diana for the Encore appointment which has been the best experience we have ever had with Any BMW dealership. Even w We were referred by a friend with Diana for the Encore appointment which has been the best experience we have ever had with Any BMW dealership. Even we didnt bought the car in New Century BMW, Diana made us feel very comfortable. She was very professional to explain us the features of the car and made us very impressed! More