New Century BMW

Excellent service from Pamela Chen of New Century BMW We received a friendly and efficient service from Pamela Chen. She welcomes us with a big smile then texted us while waiting for the work done. Once t We received a friendly and efficient service from Pamela Chen. She welcomes us with a big smile then texted us while waiting for the work done. Once the worked is finished within her promised 2 hours window, she wasted no time to arrange for pick up. Very smooth and super efficient! More

Very Satisfied Elvis Blohm was great from the first call through our purchase. We are from Santa Barbara and drove 2 hours to buy this BMW Convertible from Elvis. Elvis Blohm was great from the first call through our purchase. We are from Santa Barbara and drove 2 hours to buy this BMW Convertible from Elvis. Excellent Experience and very pleased!!! More

Best service and so personable This is my second BMW X5 with new century bmw and specifically with Ken. Ken is amazing at what he does and he does is listen to his customers. He is This is my second BMW X5 with new century bmw and specifically with Ken. Ken is amazing at what he does and he does is listen to his customers. He is kind, patient and is not a pushy seller - I absolutely hate going into dealerships to purchase a car because if this fact but with Ken it is always so personable and seamless. I was in the market and ready to purchase a macan turbo as I had just turned in my x5 lease and wanted to purchase my next car while trying a new brand. I was set in my decision until I test drove the x5 again and concluded that this would be the best option for me long term. He helped me weigh the pros and cons of each vehicle from an absolutely unbiased opinion which I loved - never once did he say bmw was better than or less than- he asked me questions to help me make an informed decision about my next purchase and I’m so happy that he was able to help me see that my purchase was the absolute right decision. I can’t thank him enough for his honesty, and kind character. He’s wonderful and I will always be a loyal customer to him when purchasing for myself or recommending someone else to purchase a bmw. His communication is on point and you never feel threatened or pushed into doing anything you don’t want to. Thank you Ken!! Shout out to Sean in financing who was wonderful and so informative and also Peter Morrison who was an absolute delight to work with when turning in my lease. Thank you all! More

Ken Chau and his team are true professionals We were in the market for a 530i but only if the price was right. I reached out to over 10 dealerships, mostly with no response, which was disappointi We were in the market for a 530i but only if the price was right. I reached out to over 10 dealerships, mostly with no response, which was disappointing. Then came an e-mail from Sonny Patel (general manager at New Century) with a great offer. After a few friendly email exchanges and a phone call (Sonny was warm, direct, and very helpful), we were in their dealership that night to do the paperwork. After welcoming us and confirming terms, Sonny introduced us to Ken Chau who took over. It was already late, certainly well past his typical ending time. But you couldn't see it in his positive demeanor. With enthusiasm and attentiveness, Ken showed us the vehicles that were available to us, answered our questions, and anticipated questions that maybe we hadn't thought to ask. The truth is that we are high maintenance customers and probably aren't the easiest to deal with. But Ken seemed truly grateful to have us at his dealership from the moment we met until the end of the night when we drove off in our new 530i. It was the most pleasant car buying / leasing experience I've ever had and this includes a history with luxury vehicles where dealerships strive for a VIP treatment. I intend to refer friends and family to Ken. He is transparent, ready to bend over backwards to make you happy, and committed to his craft. And he provides excellent experience in a way that isn't overbearing - it really is just an extension of his inviting and warm personality. Customer service like this can't be taught - it's innate. To be clear, Sonny was excellent as well but understandably, with his management duties, he had to disappear for parts of the transaction. He did go out of his way to find me some bags to put personal items in because we were trading in an old X5 as part of the transaction. And lastly, I should note that the finance professional was very good as well. We just wanted to get done with the paperwork (it was late) and he was accommodating, professional and funny. Unfortunately, I forget his name. Thanks to the New Century Team! More

No hassles... Ken was great.... it was late in the evening but he decided to stick around because I wanted to test drive a car. Drove the car; loved it. It was effo Ken was great.... it was late in the evening but he decided to stick around because I wanted to test drive a car. Drove the car; loved it. It was effortless to get to a fair price. Highly recommended. More

Seemless Ken’s professionalism was on point. Straight to the point, helped me find the right car for me and my family. Very happy with his service. The overall Ken’s professionalism was on point. Straight to the point, helped me find the right car for me and my family. Very happy with his service. The overall experience was absolutely seemless. More

Very professional Staff We were referred by a friend with Diana for the Encore appointment which has been the best experience we have ever had with Any BMW dealership. Even w We were referred by a friend with Diana for the Encore appointment which has been the best experience we have ever had with Any BMW dealership. Even we didnt bought the car in New Century BMW, Diana made us feel very comfortable. She was very professional to explain us the features of the car and made us very impressed! More

BMW lifer I have driven BMWs for over 15 years. The past 10 years and 5 Bimmers I have leased from New Century and Justin W. The very last one I was assisted b I have driven BMWs for over 15 years. The past 10 years and 5 Bimmers I have leased from New Century and Justin W. The very last one I was assisted by Gonzalo now that Justin is no longer in sales. Their commitment to customer service has kept me a happy BMW driver for over a decade. Keep up the good work and continued success. More

Great service! This is my second BMW lease from New Century BMW and my second time working with Ken. As with my first lease, Ken did not disappoint. He was very help This is my second BMW lease from New Century BMW and my second time working with Ken. As with my first lease, Ken did not disappoint. He was very helpful and worked to make sure that I was happy with my purchase and comfortable with the payments. He made the process painless and I look forward to working with him again in the future. More

Friendly service and efficient! Buying a car can take a toll on you but if you find the right dealership and sales person it can be a breeze. I have gotten a couple of cars from this Buying a car can take a toll on you but if you find the right dealership and sales person it can be a breeze. I have gotten a couple of cars from this dealership and Ken has always very helpful and great to deal with. He helps you find what you need and works with you to make sure you will be comfortable and happy with the car you get. I love these cars and the service just tops it all off with the experience I have here. You really can’t compared this dealership to any other dealership around, because they care and will work with you to ensure you’re happy with every little detail; from car options to payments. Not to mention, they don’t waste any of your time; each step of the way is efficient and straight to the point. Ken will go above and beyond to find what you need, I can’t think of a reason why I would stop getting my cars here. More