New Century BMW

Ultimate Service Advisor I have never received service as attentive or as professional as New Centruy BMW. I had been to other dealerships in the past but once I started comi I have never received service as attentive or as professional as New Centruy BMW. I had been to other dealerships in the past but once I started coming to New Century I will never go back. My service advisor, James Chiu, is wonderful. He always greets me with a smile and is always available to answer my questions and does not hesitate to provide explanations when needed. With this kind of service why go anywhere else? I will definitely recommend my friends to New Century. Not only does New Century have the Ultimate Driving Machine, they also have the Ultimate Service Advisor. More

Awesome!! experience I had a great experience dealing with the internet sales manager at New Century BMW in Alhambra from the beginning to the end of the sale transaction. I had a great experience dealing with the internet sales manager at New Century BMW in Alhambra from the beginning to the end of the sale transaction. A very friendly, helpful and knowledgeable staff. I highly recommend to anyone if you are looking to buy or lease a new BMW, this is the place to shop. More

Profesional service without a doubt!! My experience at New Century BMW was very pleasant from beginning to the end they are very responsible and thoughtful not to mention knowledgeable ab My experience at New Century BMW was very pleasant from beginning to the end they are very responsible and thoughtful not to mention knowledgeable about what they are supposed to do it is a pleasant experience every time I come in to service my car More

Very professional Very good service. All needs were take care of thanks Done in perfect time my service person was calling me to let me know how is going Very good service. All needs were take care of thanks Done in perfect time my service person was calling me to let me know how is going More

Why were my tires overinflated? Everything with the customer service end was fine, the new rear tires they installed should have been inflated to 36 lbs., they were inflated to 40lb Everything with the customer service end was fine, the new rear tires they installed should have been inflated to 36 lbs., they were inflated to 40lbs, and the front tires which should be 32Lbs. were also inflated to 40 lbs. How on earth could they manage to do that? The correct values are posted in the sticker inside the drivers door. Also there was some sort of compound messing up the rims which I just spent my time cleaning up. There is no excuse for overinflation and a sloppy job on the tires. Things like this always leave me with feeling that maybe there was something else dine incorrectly that I will never be able to determine. Not what I expect when I spend my money. I do not like paying for work I have to finish or correct. I can’t say I won’t recommend this dealer, but I can’t say I will either. More

What a lovely! What a great service experience with service adviser James Chiu, professional service and lovely attitude , will def go back and recommend NEw centur What a great service experience with service adviser James Chiu, professional service and lovely attitude , will def go back and recommend NEw century bmw again . More

Smooth and Professional Experience I was in the market for a used 328i and did extensive research on different cars, dealerships, and sales staff. Of all the people contacted, Elvis Blo I was in the market for a used 328i and did extensive research on different cars, dealerships, and sales staff. Of all the people contacted, Elvis Blohm was far and away the best I dealt with. From my first contact via email through multiple phone calls, he was professional, honest, and above-board. He did not pressure me, just answered each question I had and allowed me time to decide. When time came for talking price, his first number was not unreasonable, the complete opposite! After finalizing the price over the phone, we arranged a time to meet. After driving over 90 minutes from Thousand Oaks, Elvis had us in and out in a little over an hour. Great experience! We also had the pleasure of working with Sean Wang in Finance. He was well-organized and factually presented information. There was no typical "finance games", just signing the paperwork and short explanations of options. Also, working with Elvis, they did a fantastic job working through the BMW Financial red-tape to ensure I received a rebate offer I was entitled to (but was being denied by BMW FS). Overall, a very pleasurable experience working with Elvis and Sean. As far as the dealership, it was clean, well-organized, and fully staffed. Everyone I came into contact with was happy and willing to provide assistance. More

Smooth as silk! I must say, each experience returning my leased BMW and choosing a new gem to drive off is efficient and a joy. The excitement of getting in a new BM I must say, each experience returning my leased BMW and choosing a new gem to drive off is efficient and a joy. The excitement of getting in a new BMW to drive home is never subdued by the business of getting a luxury vehicle. Metz (Elvis) Blohm and his team have my 10/10 rating. More

Elvis Blohm is amazing! Elvis was extremely nice and made every step from the test drive to the price negotiation truly enjoyable. I highly recommend asking for him at New Ce Elvis was extremely nice and made every step from the test drive to the price negotiation truly enjoyable. I highly recommend asking for him at New Century BMW. Thanks again for making my experience as a first time BMW owner amazing! More

Scott Abrams is consistently personable, professional. He has great communication skills as well as people skills. He has been my service rep for many years - a is consistently personable, professional. He has great communication skills as well as people skills. He has been my service rep for many years - and he is the reason I bring my car to New Century BMW for servicing. More