New Century BMW

Quality of Work and Safety This has not been a pleasant experience. The reason I have given this rate is because I recently had a problem with my car. The BMW auto technician f This has not been a pleasant experience. The reason I have given this rate is because I recently had a problem with my car. The BMW auto technician forgot to re-connect the cable for the alternator after fixing a heater based on a recall. And caused a domino effect for me that day. I would like to share my incident with your management. Hopefully, the management will take this incident seriously and make the necessary improvement to your team. On Thursday 11/08/2018, I took my car to New Century BMW to fix a recall service (Heater). After it was done. The service advisor Eric Ho called and told me that my car was done and that everything was good. After I picked up my car and drove for about 10 minutes. The car suddenly stopped in the middle of the street!! I called him immediately and report the incident. He didn’t know why that happened and told me to call the tow truck myself and take it back to BMW. I was left in the middle of the street during rush hour with no guidance while causing a major traffic jam. I was terrified that I would get hit by a car because I was blocking traffic. I don't Understand how this could have happened! Had I driven on a freeway that day, I could have been killed by the oncoming traffic with this sudden transmission failure of my car. Their negligence put me in a dangerous situation!! If it wasn’t for an off-duty cop who saw my distress and came to my rescue and help direct traffic and called other officers to come by and help to push my car to the curb. God knows what could have happened. I was stranded for almost 4 hours out in the street because my car was not movable. Eric did tell me that he’s was leaving at 6 pm and that there wasn’t anything he could do. Unfortunately, my tow truck didn’t come until after 6 pm. I had to tow my car to Capital Auto shop at San Gabriel because he didn’t want to wait for me to get there with the car since he was leaving at 6 pm. After I took my car to get checked and found out that it was a mistake done by your team. BMW technician forgot to connect the cable for the alternator. The car was eventually towed back from the auto shop to the Alhambra BMW for repair. While I’m glad that my car was fixed, I’m still miffed that no apology about this screw-up was ever conveyed by anyone from the BMW auto repair team. As of today I still have not received the reimbursement for the repair done at Capital Auto Shop, which was authorized by New Century BMW. This is very disappointing as I have been a loyal customer for more than 7 years. When I picked my car at BMW on the following Monday after a detailed check-up, Eric had not even offered an apology for his negligence, not to mention the inconvenience and hardship I had to endure. This horrendous experience has really left a sour taste in my mouth. More

Abysmal experience This review is for the service department, in particular Mr. Scott Abrams (service manager). We had an abysmal experience when we brought in our car This review is for the service department, in particular Mr. Scott Abrams (service manager). We had an abysmal experience when we brought in our car to New Century BMW for a warranty claim (scheduled well in advance). 1. The scheduled warranty work was not done (actually not even started) when we picked up the car at the end of the day (the car was at the dealership from 9.00 am to 4.00 pm). 2. Mr Abrams tried to sell us a "scheduled" service ~4000 miles before it was actually necessary according to the BMW maintenance schedule. Because of "our driving habits". 3. The shuttle that was supposed to pick us up never materialized, and we had to bear the costs to get to the dealership. 4. Mr Abrams exhibited a rude attitude on the phone, and in person. I contacted Mr Abrams' supervisor, Mr. Ben Dorairaj, and have not heard back from him. I hope this review helps other BMW owners in making an informed decision when choosing a dealership for servicing their BMW. More

Great service Diana Zhang was teaching me and my wife the new functions of the 2019 X5 which we purchased. She was very patience, friendly and knowledge Diana Zhang was teaching me and my wife the new functions of the 2019 X5 which we purchased. She was very patience, friendly and knowledge More

Best BMW experience ever. This bmw dealership in Alhambra was thee best experience I have ever had in any dealership ever. The welcoming, the customer service, etc was all amaz This bmw dealership in Alhambra was thee best experience I have ever had in any dealership ever. The welcoming, the customer service, etc was all amazing and absolutely a 5 out of a 5. The employees are very professionals and will take care of you the moment you enter the dealership. A special thanks to Sami Asadourian and to Diana Zhang!! Absolutely amazing employees and definitely recommend them to anyone who is looking for a new bmw. They are the best. More

Excellent Service We recently had our car serviced there and Shawn is very helpful and friendly. We are completely satisfied with his work, very impressive! Furthermore We recently had our car serviced there and Shawn is very helpful and friendly. We are completely satisfied with his work, very impressive! Furthermore, Shawn handled our issue with great skills and turned the result into a very positive one! More

Excellent service. Scott was attentive to the issues that were pertinent to me. He was honest and courteous from the first contact. He made me realize that buying a bmw Scott was attentive to the issues that were pertinent to me. He was honest and courteous from the first contact. He made me realize that buying a bmw was the correct choice for me. Thanks Scott! More

Good service I brought in my car to service department for recall issue. My service advisor works efficiently and timely for the work.During the time ,new century I brought in my car to service department for recall issue. My service advisor works efficiently and timely for the work.During the time ,new century gave me a loaner ,thanks for their team work! More

Great experience Great,fast,helpful ,good customer service ,highly recommed .had lots of helpful information for first time driving a BMW . very welcoming ,patient ,un Great,fast,helpful ,good customer service ,highly recommed .had lots of helpful information for first time driving a BMW . very welcoming ,patient ,understanding,very knowledgeable people More

Three Up, Three Down = 100% Satisfaction Another car, another great experience with Ken. This is the third BMW that I've worked with Ken on and couldn't be happier with the process I've lef Another car, another great experience with Ken. This is the third BMW that I've worked with Ken on and couldn't be happier with the process I've left feedback/positive reviews prior but each experience tops the previous. In working with Ken, you can forget the typical sales/back and forth tactics. Ken takes the time to understand what you're looking for, the service you expect, the experience you want and gets it done. Everything was done remotely as I now live in SF but when I came back to town, everything was ready to go and a seamless process. He had the car brought into the dealership, prepped and spec'd to what I was looking for. Couldn't be happier. The other reviews echo my personal experiences in working with Ken and truthfully, don't have any intentions of working with or entertaining other car relationships moving forward. Three up, three down. Thanks, Ken. Your service is appreciated. More

Very professional and great service My first experience with New Century BMW. Diana Zhang is very professional and friendly. She helped us program our new X1 as well as thoroughly explai My first experience with New Century BMW. Diana Zhang is very professional and friendly. She helped us program our new X1 as well as thoroughly explained all questions we have. She is very patient. I am very impressed with the service that she provided. Thank you Diana. More