New Century BMW

Satisfied Courteous service staff especially Shawn Nguyen. Clean and comfortable waiting area with complimentary drinks. Updates on progress of car and all roun Courteous service staff especially Shawn Nguyen. Clean and comfortable waiting area with complimentary drinks. Updates on progress of car and all round obvious attention to customer service. More

New 530i Diana was very courteous, professional, and helpful with setting up phone app and Connected BMW Drive. I appreciate her patience in explaining feature Diana was very courteous, professional, and helpful with setting up phone app and Connected BMW Drive. I appreciate her patience in explaining features of car that I did not know how to use. More

Amazing experience with the team I have been customer with BMV more than 10 years. I love Fast, reliable and perfect sevice. Wonderful customer service always make me happy. More than I have been customer with BMV more than 10 years. I love Fast, reliable and perfect sevice. Wonderful customer service always make me happy. More than thanks always. More

tire needed They were great! I was on a long road trip with my dog and they got me going quickly even though I know they were really busy!! The staff was great!!! They were great! I was on a long road trip with my dog and they got me going quickly even though I know they were really busy!! The staff was great!!! More

End-of-lease process was a surprisingly positive experience I received a call from Gonzalo when I was two payments away from the end of my lease. He offered to go over with me some incentive offers for a new le I received a call from Gonzalo when I was two payments away from the end of my lease. He offered to go over with me some incentive offers for a new lease. Although my lease was financed through BMW Monrovia, I’ve taken my cars to New Century for service many times over the years. I know them to be friendly and efficient, and I was anxious about owing $4K at the end of my lease due to over-mileage. Gonzalo was straightforward with me and didn’t subject to me to the typical sales pitch or try hard-sell tactics. His honesty and the respectful way he worked with me made it the most positive experience of I’ve ever had with getting into a new vehicle. He clearly presented the essential information to allow me to understand my options and make an informed decision. There were no slight-of-hand tricks. There was no B.S. What is usually a stressful experience turned out to be surprisingly positive. More

First service for new car Very prompt and professional. The car was delivered on time promised. The car wash was not available but they communicated before hand. Overall great Very prompt and professional. The car was delivered on time promised. The car wash was not available but they communicated before hand. Overall great experience More

Always great service Scott Abrams has taken great care of all my service needs once again, I will depend on this service department, thanks. Scott represents your Service Scott Abrams has taken great care of all my service needs once again, I will depend on this service department, thanks. Scott represents your Service Department at the highest level More

Efficient, friendly and reliable dealership My i3 made a weird noise. It was quicky diagnosed as a rock wedged in bewteen the brake rotor and backing plate. Loaner car was great and everyone was My i3 made a weird noise. It was quicky diagnosed as a rock wedged in bewteen the brake rotor and backing plate. Loaner car was great and everyone was so courteous and friendly More

Highly recommend I am very impressed with the customer service at New Century BMW. Hamlet was welcoming and very patient from the start. I was nervous because I came a I am very impressed with the customer service at New Century BMW. Hamlet was welcoming and very patient from the start. I was nervous because I came alone and didn’t know much about cars or financing, but Hamlet was very knowledgeable and made sure I understood every process. I never once felt rushed or pressured. I really appreciate that he acknowledged my concerns about the finances on my new car and worked with me to make sure I was happy with the car I chose. Thank you Jason Tu and Peter Morrison for your help. I can’t wait to tell my friends and family about this dealership and will definitely come back. More

Great Dealership led by Great People! I realize these two words don't typically go together but NCBMW is a truly great place to get a car if you are looking for a BMW. You can buy a luxury I realize these two words don't typically go together but NCBMW is a truly great place to get a car if you are looking for a BMW. You can buy a luxury euro many places today in LA, (we have owned Mercedes and Audi) but these guys and this dealership, in particular, are worth your look because of their customer service. My true test of a dealership is how they treat you after you have made the purchase and I am pleased to report that they are every bit as attentive once you are an owner as you are when you are a prospective purchaser. I would highly recommend them to anyone looking for this type of vehicle, and if you are moving between brands these guys are tremendous resources to help you figure out if their brand is a fit . More