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88 Reviews of New Brighton Ford - Service Center
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July 19, 2012
Brought our new 2012 Ford 350 in because we opened the tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into Ne tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into New Brighton to show them expecting them to fix it for us but they said they could do nothing for us that Ford would not fix it. We have only had this truck for 6 mos. and only use it on wknds to go up North. Imagine my shock when my husband told me. Bill Janssen has been corresponding with me and we are trying to resolve the issue if this is what Ford calls covered under warranty. According to Bill Janssen they are at the mercy of Ford they have done nothing wrong. New Brighton Ford at least does listen to you when you raise the issue that your're not a happy camper. I am pleased about that process.I will see how this plays out and how much it's going to cost us because it always seems to cost us even with a new vehicle. I was always pleased with my dealings with New Brighton Ford dealership very friendly and helpful staff and service. More
by valsparks
Employees Worked With
Service, Bill Janssen
Helpful May 20, 2012
I originally purchased my Ford Fusion at Morrie's in Buffalo, Mn. While I was visiting the cities the wrench(transmittion light came on. I took it in and they gave me a car to use for as long as nece Buffalo, Mn. While I was visiting the cities the wrench(transmittion light came on. I took it in and they gave me a car to use for as long as necessary for free. They got right back to me on a Sat. morning and told me that they would have to keep it. I got it back the following Tuesday and then I purchased the 100,000 mile warranty because it was 100 miles from the warranty being up. Every one I dealt with was efficient, friendly and helpful. Which I thought would be a night mare turned out so well with no trouble. More
by cjgrabow
February 07, 2012
New Brighton Ford Service Department has always treated me as Very Valued Member of their outstanding service department. When you walk in the front door to the service department, yo`re always greeted wit me as Very Valued Member of their outstanding service department. When you walk in the front door to the service department, yo`re always greeted with a warm, friendly smile. They alaways asked you What Can I Do For You Today. They listen very attentatively to your exact needs and concerns to your vehicle needs. They walk you the process from start to end of servicing your vehicle. The Service Manager, Tom Glansman, calls you personally to Thank You for your valued business and address any concerns you may have with your recent visit to New Brighton Ford. This is indeed a 10 star service department that goes beyond the normal service department to treat their Valued Customers as part of the Saxon Fammily Dealerships. My family owned 2 Ford Dealerships in Minnesota and I know first hand The Quality of Service shown by New Brighton Ford to their Valued Customers. Please stop by for all your car service maintenance to the Best Ford Dealer in Minneapolis-St. Paul. Steve Groves in Fridley, MN. More
by grovste
Employees Worked With
Tom Glansman, Bill Janssen
February 06, 2012
I received the best costumer service from Mandy during my visit. She explained everything to me including the process that they go through for the specific service I requested. She made sure that I was kep visit. She explained everything to me including the process that they go through for the specific service I requested. She made sure that I was kept up to date on where the process was at and what to expect. The costumer service that I received from Mandy was by far the best I have ever received from any type of service center/auto body shop. I wasn't treated like a number - I truly felt like they cared and didn't rush anything. I was completely satisfied with the service that I received and I am making this my service center. More
by Dec2605
Employees Worked With
Mandy M
November 23, 2011
I was in need of new tires for my 2004 silverado Mr Anderson set me up with four great tires at an even better price. A few weeks down the road I had a nail in my tire and he was very helpful in gettin Anderson set me up with four great tires at an even better price. A few weeks down the road I had a nail in my tire and he was very helpful in getting it reparied. More
by jwohern
Employees Worked With
Brandon Anderson
October 15, 2011
Thank you Jack for your prompt assistance in diagnosing my cars "clicking" noise. Your professionalism and attention to detail is reassuring my vehicles are in great hands. A family oriented place to be! my cars "clicking" noise. Your professionalism and attention to detail is reassuring my vehicles are in great hands. A family oriented place to be! I would recommend this dealership to everyone! More
by darby64
Employees Worked With
Jack in Service
August 16, 2011
I have had my vehicle service in the Quick Lane for years and have always been treated with the utmost respect, and I feel the staff genuinely has my best interest in mind. They never push any repairs on me and have always been treated with the utmost respect, and I feel the staff genuinely has my best interest in mind. They never push any repairs on me and are honest with me every time. Brandon and Mandy are fun to chat with while waiting. More
by wigginsra
Employees Worked With
Brandon & Mandy
January 16, 2010
I brought my car in for Maintenance transmission filter change fluid flush. I recieved a call that the transmission was shot. I had no previous problems but I endeded up having them install a rebuilt tran change fluid flush. I recieved a call that the transmission was shot. I had no previous problems but I endeded up having them install a rebuilt transmission. After work was completed I had problems with it leaking and I discovered the mechanic stripped two ogf the bolts where the transmission housing connects to the engine. More
by a.logeais
Employees Worked With
Jack
