New Brighton Ford - Service Center

What a great experience to schedule an appointment online on the same day and then wait less than an hour for service to be completed. Everyone was professional and friendly and did a nice job. I highly reco on the same day and then wait less than an hour for service to be completed. Everyone was professional and friendly and did a nice job. I highly recommend this dealership for service. More

We had another great experience with New Brighton Ford. This is the 3rd vehicle we have gotten from them. We keep going back because they are easy to work with and make sure we are happy. This is the 3rd vehicle we have gotten from them. We keep going back because they are easy to work with and make sure we are happy. More

Wonderful experience the people were welcoming Some call ability An informative I would highly recommend ability An informative I would highly recommend More

Excellent service Excellent quality Very knowledgeable Pretty decent wait time Pretty friendly and inviting A tiny bit expensive knowledgeable Pretty decent wait time Pretty friendly and inviting A tiny bit expensive More

I was in for the complimentary first oil change. Staff was friendly, and polite. The technician was professional and courteous. The work was completed in a timely fashion. All in all, it went very Staff was friendly, and polite. The technician was professional and courteous. The work was completed in a timely fashion. All in all, it went very well! More

It’s always a good experience at New Brighton Ford with their service center. Professional and experienced service team. their service center. Professional and experienced service team. More

We bought a used 2015 Ford Escape 3 years ago. It has less than 135,00 miles but needs a new transmission and torque converter - an $8500 repair. We found out those are known issues with Ford Esca It has less than 135,00 miles but needs a new transmission and torque converter - an $8500 repair. We found out those are known issues with Ford Escapes of that year and that there are class action lawsuits in several states because of it, but no recalls yet. Although they knew that was an issue when we bought the car, they did not tell us. If we had known, we would have purchased the warranty or avoided the car altogether. We asked the dealership to pay for the repair because of that, and they would not. Now we have a car we cannot drive or sell back to the dealership. We are disappointed that they did not work with us to resolve this and don’t trust them to buy future cars, even though we have bought several in the past.. More

Friendly, helpful and respectful. Honest about what they are doing and the costs associated with the work or purchase. Honest about what they are doing and the costs associated with the work or purchase. More

Always looking for the best option for the customer, not pushy, Polite and explains everything in the Warranty choices. pushy, Polite and explains everything in the Warranty choices. More

I just purchased the car. Therefore, there was no service required. Bobby G. Was great to work with. A lot of dealerships talk down or around a woman and he did not do that. Therefore, there was no service required. Bobby G. Was great to work with. A lot of dealerships talk down or around a woman and he did not do that. Much appreciated. More