New Brighton Ford - Service Center

Made an online appt with the quicklane for an oil change. Came in and the guy said the appt system is broken but he could still get it done by the end of the day. Told him there was a squeak at startup that Came in and the guy said the appt system is broken but he could still get it done by the end of the day. Told him there was a squeak at startup that sounds like the belt or a pulley is going and to please check it out or let me know if I need to get another appt at the service center. Never received any indication my vehicle was done. Called late in the afternoon to verify it was done and yes it was done and he said they couldn't replicate the squeak and everything looked normal. 2 days later the water pump puked the entire reservoir of coolant and I had to get it towed. Needless to say I took it to a different dealer for the service. More

Good experience at this Ford dealership in New Brighton Minnesota. Would recommend them to friends and family. Minnesota. Would recommend them to friends and family. More

I appreciated you pick up and delivery service. First visit was a mixup but Orlando took care of that. Thank you. First visit was a mixup but Orlando took care of that. Thank you. More

They did what I asked but not after the lady who called after I made my appoitment online said that I should just get rid of the car instead of getting it fixed. It was only a 240$ job after I made my appoitment online said that I should just get rid of the car instead of getting it fixed. It was only a 240$ job More

Purchased a new Bronco from this dealer. It has had rear break squeaking since I first drove it off the lot. Have brought it in several times to address the problem and Brent the Service M It has had rear break squeaking since I first drove it off the lot. Have brought it in several times to address the problem and Brent the Service Manager refuses to fix it. It’s under warranty too!! Will never buy a car from this dealer again and I purchase a new car every 3-4 years More

Listened and found an issue. Will eked with me to figure out the best way to move forward. Will eked with me to figure out the best way to move forward. More

Dan, Chris, Jack and Brent all worked hard getting my car fixed after countless trips in. Finally figuring out what was wrong and seeing me for the same issue several times it is hopefully fixed 🤞 fixed after countless trips in. Finally figuring out what was wrong and seeing me for the same issue several times it is hopefully fixed 🤞 More

Called on a Monday morning and they were able to get me in for the help I needed. Back on the road that afternoon. in for the help I needed. Back on the road that afternoon. More

Jack in Service was incredible! ! So helpful, he explanied everything. He deserves a bonus! The shuttle driver was AWESOME too, enjoyed my rides with him, he also deserves a bonus! ! So helpful, he explanied everything. He deserves a bonus! The shuttle driver was AWESOME too, enjoyed my rides with him, he also deserves a bonus! More

My husband took my car in to be serviced and staff was very helpful. He had extensive spine surgery and has trouble walking so one young man brought the car to him. Very considerate of him to think of m very helpful. He had extensive spine surgery and has trouble walking so one young man brought the car to him. Very considerate of him to think of my husband’s situation. Thank you! More