New Brighton Ford - Service Center

I am always pleased with the service my vehicle receives. They perform a thorough check of whatever the issue may be. Love the shuttle service that is available. They perform a thorough check of whatever the issue may be. Love the shuttle service that is available. More

This review only pertains to the poorly-run Service department at the New Brighton Ford dealership. Non-existent communication has been a constant problem with this place. I had to call to check on department at the New Brighton Ford dealership. Non-existent communication has been a constant problem with this place. I had to call to check on the status of my car at least 4 times; left a voicemail twice. I did not hear back from anyone from the dealership until the third day … after calling multiple times trying to get a hold of someone. The person I worked with – Tim H. – was extremely unprofessional. No apologies or reasoning as to why there was no communication. This isn’t the first time this has happened. The last time I brought my car to this place … the same thing happened. But I decided to let it go. Doesn't look like things have improved. Communication is definitely not one of their strong points. Also, I made an appointment to bring my car in. I was told it would take a day or two. They did not even work on the car till the third day – after I had called repeatedly to check on the status of the repairs. Not sure what the point of the appointment was. The repairs were going to cost me about $2000. Based on the appalling experience with the Service department thus far, I decided to have it fixed elsewhere. I’d rather give my business to a place that will treat their customers better. Needless to say, I will not be bringing my car to this dealership in the future, and I would encourage other people to stay away from this place. More

I found the head of the service department rude when trying make an appointment. I needed to have a brake control for trailer installed and 20,000 mile service with oil change tire rotation. He told me trying make an appointment. I needed to have a brake control for trailer installed and 20,000 mile service with oil change tire rotation. He told me to make it though quick lane service which already told me to talk with Service department. I than went back to the quick lane and explained what i needed done and they setup one for the following week. the manager for quick lane was very nice. the next week dropped truck off to find appointment was blocked off but no information was put in for want needed to be done. I also checked online and found the ford part they charged me was hundred's more than the price op ford web site. More

Power train warranty service work - there was a lack of communication from assigned service rep. I had to reach out to determine status of vehicle, and if it was considered warranty work nmby Ford technic communication from assigned service rep. I had to reach out to determine status of vehicle, and if it was considered warranty work nmby Ford technician. Was told vehicle needed a new oil pan gasket and that when replaced, it needed to sit for 24 hours. I was then called a few hours later that vehicle was completed. When arrived to pick vehicle up, it had been billed wrong and billed me $650.00. The unfortunate staff person then had to sort out the problem after service hours were over for the day. She was kind and courteous while troubleshooting the situation. After a 25 minute delay, a new bill, demonstrating warranty work was created and ready for me to sign to take vehicle home. More

Would not recommend for any bigger service on a vehicle. Brought in my F250 and was quoted $10,000 more than what a smaller town auto shop quoted me for the exact same service. Will never go back to them Brought in my F250 and was quoted $10,000 more than what a smaller town auto shop quoted me for the exact same service. Will never go back to them for anything in the future. More

Check Engine light Check engine light was on F150 Ecoboost. Had code read at AutoZone indicating rich fuel mixture. Informed New Brighton Ford of code. My input was d Check engine light was on F150 Ecoboost. Had code read at AutoZone indicating rich fuel mixture. Informed New Brighton Ford of code. My input was dismissed. Charged $200 for a diagnostic fee, which they informed me up front, so other than gouging, that was my own choosing. Called back and stated needed new plugs, boots, oil change, and wipers. Including diagnostic fee, cost would be > $1000. Outrageous garage pricing. More

The service was great, the waiting area was clean and comfortable. The work was done to my satisfaction, and in a timely manner. I will be back for more work. comfortable. The work was done to my satisfaction, and in a timely manner. I will be back for more work. More