New Brighton Ford - Service Center

Called on a Monday morning and they were able to get me in for the help I needed. Back on the road that afternoon. in for the help I needed. Back on the road that afternoon. More

Jack in Service was incredible! ! So helpful, he explanied everything. He deserves a bonus! The shuttle driver was AWESOME too, enjoyed my rides with him, he also deserves a bonus! ! So helpful, he explanied everything. He deserves a bonus! The shuttle driver was AWESOME too, enjoyed my rides with him, he also deserves a bonus! More

My husband took my car in to be serviced and staff was very helpful. He had extensive spine surgery and has trouble walking so one young man brought the car to him. Very considerate of him to think of m very helpful. He had extensive spine surgery and has trouble walking so one young man brought the car to him. Very considerate of him to think of my husband’s situation. Thank you! More

They eventually were able to solve a very difficult starting problem with my Ford Ranger, that had baffled my local mechanic. starting problem with my Ford Ranger, that had baffled my local mechanic. More

Chris A is a great guy to work with. Always willing to work with our timelines. Always willing to work with our timelines. More

I was treated with respect and have been there many times. It's my go to dealer. times. It's my go to dealer. More

Really? $175 for an oil change and tire rotation. My 4th attempt at trying to use this dealership. $175 for an oil change and tire rotation. My 4th attempt at trying to use this dealership. More

I've brought my car to this dealership a few times now, and have never had a good experience in their service department. I've have a few very nice interactions with a few of the employees, but overall, my and have never had a good experience in their service department. I've have a few very nice interactions with a few of the employees, but overall, my experience has been pretty bad. There are no multi-point inspections done, there's no review of issues, nobody calls back, and what's the point of scheduling (and rescheduling when they don't have the parts) the service appointment in the am, when they don't then have time for someone to work on it until the afternoon and then it doesn't get done in time? I paid for an oil change, but really not even sure if one happened, as the sticker wasn't updated and no liquid levels checked, tire pressure was low and again, no review/receipt of any multipoint inspection. Calinthia was great and easy to work with. But the service manager (Terry I think?) has always been rude and seems frustrated if you ask any questions, and doesn't seem like he likes his job at all. I was also transferred to him when I called for an update, and I never heard back. More

If you buy a vehicle from New Brighton Ford you better If you buy a vehicle from New Brighton Ford you better hope you don't have any service issues because their service department sucks. We bought a Fo If you buy a vehicle from New Brighton Ford you better hope you don't have any service issues because their service department sucks. We bought a Ford Escape from this dealership and there is a recall on the instrument cluster panel for the year of our Escape but apparently our vehicle is not covered because the Escapes made at the plant our Escape was manufactured at are not covered, no one at Ford knows why. The frustrating part of this is when I was talking to the service manager at New Brighton Ford, and I explained to him I was just looking for an explanation as to why our Escape is not covered under the recall, he said to me "We didn't make the vehicle, your issue is with Ford." (WOW! He didn't really say that did he? Oh, yes he did!) I explained that I was looking for some help in getting an answer at to why our vehicle is not covered under the recall. Again I received the response "We didn't make the vehicle." I asked "Are you a Ford dealer?" Response: "We are a franchise." I asked again, "Are you a Ford dealer?" Response: "Well, I guess we are a franchise dealer but we didn't make the vehicle." My advise, take your business to someone other than New Brighton Ford. More

I brought my Ford Escape into the service department on 7-15-21 for a rattling noise coming from the passenger door/glove box area. Tim Hooper, the service advisor is rude and unprofessional!! This is not 7-15-21 for a rattling noise coming from the passenger door/glove box area. Tim Hooper, the service advisor is rude and unprofessional!! This is not the first time I have run into this issue with Tim. I felt like my concerns were not important to Tim and that I was wasting his time. No, communication at all. I get a phone the next day saying my vehicle is ready to be picked up. When I asked what was wrong, Tim replies "nothing really. The spare tire in the back was loose, and you have the metal clips on the head rests." I told him that is NOT what is making the rattling noise. I went to pick up my Escape, the paperwork states the noise is gone after they secured the spare tire and road test was performed. When I left the dealership, I immediately heard the noise!! I made an appointment at Superior Ford in Plymouth and was treated with RESPECT and my concerns were taken care of. Superior Ford immediately found that the LH lower body side panel had broken clips and missing bolts. They had to install new plastic clips and nuts on LH under body/side panel. Superior Ford also found a coolant leak that required my short block to be replaced. I do not think New Brighton Ford even looked or inspected my Escape on July 15, 2021!! Please tell me how New Brighton Ford missed this when Superior Ford called me within 1.5 hours of dropping my Escape off to tell me what the issue was. Incompetent employees who do not care about their customers concerns. I will never go back to New Brighton Ford!! More