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New Brighton Ford - Service Center

New Brighton, MN

4.6
120 Reviews

120 Reviews of New Brighton Ford - Service Center

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November 04, 2020

Power train warranty service work - there was a lack of communication from assigned service rep. I had to reach out to determine status of vehicle, and if it was considered warranty work nmby Ford technic More

by cgrewing77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
August 13, 2020

Would not recommend for any bigger service on a vehicle. Brought in my F250 and was quoted $10,000 more than what a smaller town auto shop quoted me for the exact same service. Will never go back to them More

by Nate
Recommend Dealer
No
Employees Worked With
Tim
August 12, 2020

Check Engine light Check engine light was on F150 Ecoboost. Had code read at AutoZone indicating rich fuel mixture. Informed New Brighton Ford of code. My input was d More

by NeverNewBrightonFord
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kate Vinzant, Justin Sathren, Mark Sloper, Andrew Spaniol, Jeff Butler
February 26, 2020

The service was great, the waiting area was clean and comfortable. The work was done to my satisfaction, and in a timely manner. I will be back for more work. More

by rwhiteside63
Recommend Dealer
Yes
Employees Worked With
Ryan, Bill Janssen, Dave Wells, Dave Bordwell, Ryan Wichman, Jeff Butler, Cuneo Advertising
October 30, 2018

Made reservation for service-a cluster Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chao More

by Warden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Dec 20, 2018 -

New Brighton Ford responded

Warden, we are upset to see this review but appreciate the feedback. We would like to discuss this issue further with you in order to make things right. Please contact our Service Manager Ted LaFleche in order to try and fix your experience. 651-746-5448 or tlafleche@newbrightonford.com. We hope to hear from you!

June 09, 2018

Come on, New Brighton Ford. Good grief. My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what More

by Steve Benson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot names
Jun 15, 2018 -

New Brighton Ford responded

Steve, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to speak with you further so please do contact Ted LaFleche, our Service Manager at tlafleche@newbrightonford.com or at 651-746-5448 at your earliest convenience. We hope to hear from you

April 27, 2018

Quick Lane? I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the d More

by ConfusedQuickLane?
Customer Service
Recommend Dealer
No
Employees Worked With
I did not get his name. I have a couple I’d like to call him though
May 04, 2018 -

New Brighton Ford responded

We are upset to see this negative review. In order to further discuss this issue to make things right and earn your business back, please contact our Service Manager, Ted LaFleche 651-746-5448 or tlafleche@newbrightonford.com.

February 13, 2018

poor service just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner o More

by calcal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
the guy in service scheduling
Apr 13, 2018 -

New Brighton Ford responded

We are upset to see this negative review. We hope that we can earn your trust back in the future. Please reach out to our Service Manager, Ted LaFleche if we can assist you with anything. 651-746-5448 or tlafleche@newbrightonford.com

February 03, 2018

Truly Exceptional Service!!! I was traveling on a cross country trip with my family on a weekend. We started having issues with our 2002 Ford Excursion. We were driving through th More

by csadventures
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted
Apr 13, 2018 -

New Brighton Ford responded

Thanks for the five star review! We will share your kind words with Ted.

November 14, 2017

Terrible My first experience here was buying a 2011 Ford Focus in the summer of 2015. I was paying cash, but the salesmen repeatedly wanted me to consider fina More

by FordF150
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ms. Sanders