120 Reviews of New Brighton Ford - Service Center
Power train warranty service work - there was a lack of communication from assigned service rep. I had to reach out to determine status of vehicle, and if it was considered warranty work nmby Ford technic communication from assigned service rep. I had to reach out to determine status of vehicle, and if it was considered warranty work nmby Ford technician. Was told vehicle needed a new oil pan gasket and that when replaced, it needed to sit for 24 hours. I was then called a few hours later that vehicle was completed. When arrived to pick vehicle up, it had been billed wrong and billed me $650.00. The unfortunate staff person then had to sort out the problem after service hours were over for the day. She was kind and courteous while troubleshooting the situation. After a 25 minute delay, a new bill, demonstrating warranty work was created and ready for me to sign to take vehicle home. More
Would not recommend for any bigger service on a vehicle. Brought in my F250 and was quoted $10,000 more than what a smaller town auto shop quoted me for the exact same service. Will never go back to them Brought in my F250 and was quoted $10,000 more than what a smaller town auto shop quoted me for the exact same service. Will never go back to them for anything in the future. More
Check Engine light Check engine light was on F150 Ecoboost. Had code read at AutoZone indicating rich fuel mixture. Informed New Brighton Ford of code. My input was d Check engine light was on F150 Ecoboost. Had code read at AutoZone indicating rich fuel mixture. Informed New Brighton Ford of code. My input was dismissed. Charged $200 for a diagnostic fee, which they informed me up front, so other than gouging, that was my own choosing. Called back and stated needed new plugs, boots, oil change, and wipers. Including diagnostic fee, cost would be > $1000. Outrageous garage pricing. More
The service was great, the waiting area was clean and comfortable. The work was done to my satisfaction, and in a timely manner. I will be back for more work. comfortable. The work was done to my satisfaction, and in a timely manner. I will be back for more work. More
Made reservation for service-a cluster Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chao Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chaos. No one knew what I was there for...People lined up in quick lane, no car for me and as if 7;50 am still waiting. Now I need to be driven to Roseville to get a car....horrible experience. More
Come on, New Brighton Ford. Good grief. My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what the problem was) for a quote. We agreed, hoping for a reasonable price. The quote result was unclear, instead it was “somewhere around $1800, could be more or less, depending on what’s involved...” and the $99 could not be applied towards the work nor did it even buy us a firm quote. I completely understand dealer repairs cost more than other garages and I’m completely willing to pay a dealer more. But not 300% more, which is what I discovered after a few phone calls. We got it fixed elsewhere for $600. One last kick in the shorts was the $99 turned into $114.94 at the cashier because New Brighton Ford apparently found a way to tack on another 15% for their unfirm price quote. I used to get oil changes there but now will get nothing from the gougers. More
Quick Lane? I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the d I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the desk and said I’m here for my free oil change. He doesn’t move a muscle and says you must be dropping it off. Dropping it off? For an oil change? He said they wouldn’t get around to it until about when we close? How is this quick? And u don’t take appointments?!?! Do people come and wait 3-4 hours for an oil change? The guy sitting at the desk didn’t have any desire to explain or help. He said well this is Ford’s way? What? I always buy from the Ford dealership in Plymouth and I’ve never heard of something so goofy. And if you can’t make an appointment, how does one plan their life to get an oil change? Thumbs down!!! More
poor service just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner o just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner or I can wait in their waiting area. I was told it was this dealerships policy. I will never buy or recommend them to anyone More
Truly Exceptional Service!!! I was traveling on a cross country trip with my family on a weekend. We started having issues with our 2002 Ford Excursion. We were driving through th I was traveling on a cross country trip with my family on a weekend. We started having issues with our 2002 Ford Excursion. We were driving through the area and called into the dealership and talked to Ted. Although we had no appointment he said he’d fit us in. We stopped in the dealership and not only did they have a technician come and check out the vehicle and give me a recommendation on what I needed to have done, but they were happy to do it. They got me back on the road quickly within an hour, with some fresh transmission fluid and with a bill much lower than what we expected. It was a truly exceptional experience and a real team effort! More
Terrible My first experience here was buying a 2011 Ford Focus in the summer of 2015. I was paying cash, but the salesmen repeatedly wanted me to consider fina My first experience here was buying a 2011 Ford Focus in the summer of 2015. I was paying cash, but the salesmen repeatedly wanted me to consider financing. Doing my best to be patient, I listened to his nonsense far longer than I should have. At the time, I was trading a 2006 F150. He gave me an offer and I opted to sell it privately because I knew I could get double. Don't get me wrong, I understand they need to make a buck, but he kept telling me they wouldn't sell a truck that old on their lot. Funny thing is there was a truck two years older with a lot more miles sitting out the window. Finally, while I was waiting for the finance department to process my payment, I was getting frustrated as it was taking a long time. I walked back and found a group of employees playing dice as it is their "Friday Tradition" or so they told me. Fine, odd experience, but I got the car I wanted despite the standard sleezy used-car salesmen BS. Last week I called the service department to inquire about a remote start on my current F150. Since it is an after market, I understand it got a bit more complicated to ensure all the logistics. On Tuesday I was told I would be able to come in Friday. I called to confirm on Wednesday and the service department had no record of my appointment. I called the woman I spoke with on the phone (multiple times) and via email (she emailed back once so I know she got my message), but after Wednesday afternoon she no longer answered/returned my calls and emails. It blows my mind how they treat people there especially when I say, "Hey, I want this product and am willing to give you money." So sad because I will always drive Ford and they are 3 miles from me. If you can, avoid this place all together. More