New Brighton Ford

Rich Schmidt is AWESOME! Rich Schmidt helped my husband and I trade in our Envoy and buy a 2013 Ford Explorer! We LOVE it! We would recommend all of our family and friends t Rich Schmidt helped my husband and I trade in our Envoy and buy a 2013 Ford Explorer! We LOVE it! We would recommend all of our family and friends to Rich Schmidt and New Brighton Ford. More

Buying Experience We are very pleased with our buying experience at Ford. Andrew Asp was a great sales person. He has a great customer service approach, using no pres We are very pleased with our buying experience at Ford. Andrew Asp was a great sales person. He has a great customer service approach, using no pressure and is very knowledgable regarding vehicles and helping us to determine which vehicle would best meet our needs. We highly recommend New Brighton Ford and Andrew Asp Sales Rep. Thank you, Eileen Burns More

Bad, unresponsive, and petty. A terrible combination. I will post the email I sent to the service manager with no reply. Much like another gentleman listed below, I was shocked to receive a call from som I will post the email I sent to the service manager with no reply. Much like another gentleman listed below, I was shocked to receive a call from someone conducting an online survey about my experience, to whom I re-iterated all the below. Neither my email nor the online survey generated any response. The only addition comment is that I followed up on my threat and took my car to Midway Ford instead. Told them to get the part for the recall from New Brighton Ford. The called and New Brighton Ford won't give them the part. That's just foolish. Now they're stuck with the part. Justin: I thought I'd share some thoughts with you so your dealership can hopefully learn and improve from this situation. I called Monday the 23rd to schedule an appointment for a 2010 Mercury Milan. I scheduled for Thursday, asking for the a mirror replacement, completion of recall work on the passenger seat, and an oil change since I was already coming in. The reason I picked your dealership is that you're close and I wanted to get it all done on the same day. When I called I asked if there was an after hours drop off and was told Yes with no other instructions. Issue #1: I went to drop my car off on Christmas day so it would be there for early service since my wife was going to work the next day. Turning in at the main entrance by McDonalds there is just a big gate with no signs explaining how to drop off your car. I drove around to all the other entrances and again, no sign and no obvious place to leave my car. So I had to make special arrangements to drop the car off the next morning when the dealership was open. I asked Andy when he was writing up my service request what the deal was and he said, "oh you just leave it by the entrance." I understand why you want to gate in the cars for protection, but if you're going to offer earlybird drop off, either explain what you want people to do on the phone and/or put up a sign. Better yet, have a place where you want them to actually leave the cars. I can't believe I'm the first person to get confused by this. Come up with something better. Issue #2: Like I said, I came to the dealership NOT because you're the cheapest, but because you can do the warranty recall and for the CONVENIENCE. Andy wrote up my service request without mentioning anything about not getting the work done. Then when he calls to say it's ready, it's "we had to order the part so it will be a couple days, you'll have to come back for the recall repair". Well guess what. I gave you a couple days when I scheduled on Monday. (I know it's a holiday, but at least place the order before you leave on Monday.) You also could have warned me when I dropped off the car. As it is, I'll be without a car 2 days, not one and have paid a premium for an oil change with none of the benefit of convenience. I expect better from a dealership. This is your brand of car after all, not some random brand showing up and you have to scramble to find parts. In this day and age I would expect better communication about expectations and more rapid response on a RECALL. Issue #3: I get the call that my car is ready and ask for a ride. Ride shows up and drops me off. (Appreciate the ride.) I go to the cashier and bill isn't there. I have to go track down Andy and have him carrry the bill over. He goes to move the car around. This is relatively minor, but if you're going to call and say it's done, have everything done. The car was not ready and it wasn't even washed. Again, if I come to a dealership, I expect a brief car wash if I'm spending $400 on service. I get this all the time at other places which I'll be going to INSTEAD of New Brighton Ford. I don't think I'm being unreasonable, and these are all things that can be addressed. It's a competitive world, and you just lost several years of service business. I hope this helps motivate positive change for your organization. Enjoy the new year More

I bought a new Ford Focus and worked with Andrew Asp. He was very personable and made the entire experience as smooth as possible. I recommend New Brighton Ford and Andrew Asp to anyone interested in findi was very personable and made the entire experience as smooth as possible. I recommend New Brighton Ford and Andrew Asp to anyone interested in finding a friendly and fair dealership. More

Husband and I needed a new car. Husband DREADS the whole process- researching, test driving, and most of all the hassle of having to negotiate a price once you find a car you like. We'd been to a few dealer process- researching, test driving, and most of all the hassle of having to negotiate a price once you find a car you like. We'd been to a few dealerships, were not impressed. Went to New Brighton Ford .... met with salesperson Shane. Best car buying experience ever. No, really. EVER. He made the process so easy, he didn't get my husband all frazzled (as husband was with other dealerships) and he's just a nice guy all around. I've referred a couple of co-workers to New Brighton Ford (go see Shane!!) and they've been singing the praises for Shane also. Thank you, thank you, thank you! I was a Honda girl but I've converted... we LOVE our new car. :) More

I brought my 2002 Ford Explorer in for specifically a I brought my 2002 Ford Explorer in for specifically a diagnostic for a hard start issue. I specifically told the service manager that I did not wan I brought my 2002 Ford Explorer in for specifically a diagnostic for a hard start issue. I specifically told the service manager that I did not want them to do the work without my permission, after the issue was diagnosed, and he told me that they absolutely would never do that. I set up a day to drop off my vehicle and I received a loner car for the day, which was about the only good thing they provided. They called me at work after they diagnosed the problem. I was told that it was the vehicles Mass Air Flow Sensor and a DPFE Sensor and a dirty air filter that was full of "FUZZ"? They told me the repair would be $700.00!!! I told him on the phone I would talk to my significant other and that I might need to wait until after Christmas because of the cost. - I know from my experience that the MY total cost for these parts is about $115.00 and about 15 minutes of work. let me fast forward through the 8-9 phone calls I got from New Brighton Ford at work until I arrived at the dealership where the repair had been done without my approval. I told them to put my old parts back in and bring me my vehicle. He came back out and told me my vehicle still was not starting even after they put the new sensors in (which took all of ten Minutes to reinstall my old ones) . He asked me to keep there rental car one more night while they figured it out-I told them I would just take my vehicle home. The guy who did the work came out with the "service manager?" and mean mugged me as I told them I wanted my old air filter reinstalled( as I know it was good because I just replaced it) I was so ticked, I said "forget it" I payed them there $120.00+ diagnostic charge and left. Now get this- The next day a lady named Crystal? calls me and ask me how my service was? I told her I grew up in that neighborhood, all my family and my significant others family lives in that neighborhood and all our friends and family too, I even bought my first car from New Brighton Ford. She told me that she was sorry.----That's it.--I never heard from them again. Now imagine how they will price gouge you when you get a service done by them if they will treat me that way. They messed with the wrong guy this time cause my roots run deep in there area of business! More

Very helpful with our purchase in all areas. Although it took some time, all associates were helpful and informative. We are excited about our newly leased vehicle, and would not hesitate to recommend frien took some time, all associates were helpful and informative. We are excited about our newly leased vehicle, and would not hesitate to recommend friends and relatives to New Brighton Ford. Thanks for the assistance and information received. More

Traveled halfway across the country from CT to find the perfect first car for my son. Their service was impeccable, nothing short of unbelievably remarkable! perfect first car for my son. Their service was impeccable, nothing short of unbelievably remarkable! More

I bought a 2011 Ford Fiesta SEL. Sales tactics didn't seem entirely ethical ("another family is on their way with a check ready to buy the car, so, you better hurry and buy it if you want it even didn't seem entirely ethical ("another family is on their way with a check ready to buy the car, so, you better hurry and buy it if you want it even though they haven't even looked at it yet"), and we weren't given the carfax immediately until the next day when we had the check because "it wouldn't print for some odd reason". Had a "by the way your car was in an accident" moment right before I handed over the check that I didn't appreciate. Didn't feel I was properly taken care of when I came back an hour later with a mechanical problem. Despite the complications with the situation, I wish the dealership would have taken my circumstances into account. Service manager did take time out of his busy work to do a preliminary diagnosis, which ended up being invalid (I understand the limitations in quick looks). I really did appreciate that, but not the snarky comment of "I have 100 guys doing 100 things, you'll have to schedule it for another time." Another strange issue: There was a check engine/oil light on while I test drove it. When I asked what it was the next day, both my sales rep and QuckLane adviser simply said "we turned it off" without disclosing what it was. The general "manager" was an absolute terror to communicate and work with. He subtly accused both my mother and me of lying several times, and laughed at us condescendingly when we asked a question on returns of vehicles (because my car had a steering wheel and transmission issue that was not present during the test drive). The irony was he himself was not being truthful, claiming things like the carfax were given to me prior to the paperwork, which is an absolute falsehood as they weren't given to me until the next DAY. He also subtly accused me of not telling the truth about what another dealership said about my vehicle, and he was incredibly rude over the phone. He also had the audacity to say "Oh and who wrote that review, huh?? Was it you or your mother??" Then of course he insisted that I was lying about my review. At that moment (which was right after he said I lied about the other dealership), I told him he was on speakerphone, and he got suspiciously quiet and became almost submissive. I got my transmission repaired at another dealership and will have had my steering wheel unsuccessfully 'fixed' once, but the Mankato Ford is still doing everything they can to repair it properly next week by doing several more tests and fixes. Only positive part of the purchase was working with Blake Saxon, who was professional and knowledgeable. I would hope to think my experience was not a common one, because if it were, this dealership would be an incredible mess. I would NOT recommend going to this dealership based on my experience. A question to consider: Did this horrible experience occur because I am a young male and brought my mother instead of my father? I would hope to think that Saxon New Brighton Ford doesn't discriminate and treat people differently based on age or gender. Maybe next time I'll bring my dad. More

This was the most laid back and non-pressured sales experience I have had buying a car from a dealership. Everyone was upfront with the pricing and the time factor it would take. We had our 2 kids wi experience I have had buying a car from a dealership. Everyone was upfront with the pricing and the time factor it would take. We had our 2 kids with us and that is always an adventure keeping them occupied while all the paperwork gets finalized. They did an outstanding job! More