New Brighton Ford

I brought my 2002 Ford Explorer in for specifically a I brought my 2002 Ford Explorer in for specifically a diagnostic for a hard start issue. I specifically told the service manager that I did not wan I brought my 2002 Ford Explorer in for specifically a diagnostic for a hard start issue. I specifically told the service manager that I did not want them to do the work without my permission, after the issue was diagnosed, and he told me that they absolutely would never do that. I set up a day to drop off my vehicle and I received a loner car for the day, which was about the only good thing they provided. They called me at work after they diagnosed the problem. I was told that it was the vehicles Mass Air Flow Sensor and a DPFE Sensor and a dirty air filter that was full of "FUZZ"? They told me the repair would be $700.00!!! I told him on the phone I would talk to my significant other and that I might need to wait until after Christmas because of the cost. - I know from my experience that the MY total cost for these parts is about $115.00 and about 15 minutes of work. let me fast forward through the 8-9 phone calls I got from New Brighton Ford at work until I arrived at the dealership where the repair had been done without my approval. I told them to put my old parts back in and bring me my vehicle. He came back out and told me my vehicle still was not starting even after they put the new sensors in (which took all of ten Minutes to reinstall my old ones) . He asked me to keep there rental car one more night while they figured it out-I told them I would just take my vehicle home. The guy who did the work came out with the "service manager?" and mean mugged me as I told them I wanted my old air filter reinstalled( as I know it was good because I just replaced it) I was so ticked, I said "forget it" I payed them there $120.00+ diagnostic charge and left. Now get this- The next day a lady named Crystal? calls me and ask me how my service was? I told her I grew up in that neighborhood, all my family and my significant others family lives in that neighborhood and all our friends and family too, I even bought my first car from New Brighton Ford. She told me that she was sorry.----That's it.--I never heard from them again. Now imagine how they will price gouge you when you get a service done by them if they will treat me that way. They messed with the wrong guy this time cause my roots run deep in there area of business! More

Very helpful with our purchase in all areas. Although it took some time, all associates were helpful and informative. We are excited about our newly leased vehicle, and would not hesitate to recommend frien took some time, all associates were helpful and informative. We are excited about our newly leased vehicle, and would not hesitate to recommend friends and relatives to New Brighton Ford. Thanks for the assistance and information received. More

Traveled halfway across the country from CT to find the perfect first car for my son. Their service was impeccable, nothing short of unbelievably remarkable! perfect first car for my son. Their service was impeccable, nothing short of unbelievably remarkable! More

I bought a 2011 Ford Fiesta SEL. Sales tactics didn't seem entirely ethical ("another family is on their way with a check ready to buy the car, so, you better hurry and buy it if you want it even didn't seem entirely ethical ("another family is on their way with a check ready to buy the car, so, you better hurry and buy it if you want it even though they haven't even looked at it yet"), and we weren't given the carfax immediately until the next day when we had the check because "it wouldn't print for some odd reason". Had a "by the way your car was in an accident" moment right before I handed over the check that I didn't appreciate. Didn't feel I was properly taken care of when I came back an hour later with a mechanical problem. Despite the complications with the situation, I wish the dealership would have taken my circumstances into account. Service manager did take time out of his busy work to do a preliminary diagnosis, which ended up being invalid (I understand the limitations in quick looks). I really did appreciate that, but not the snarky comment of "I have 100 guys doing 100 things, you'll have to schedule it for another time." Another strange issue: There was a check engine/oil light on while I test drove it. When I asked what it was the next day, both my sales rep and QuckLane adviser simply said "we turned it off" without disclosing what it was. The general "manager" was an absolute terror to communicate and work with. He subtly accused both my mother and me of lying several times, and laughed at us condescendingly when we asked a question on returns of vehicles (because my car had a steering wheel and transmission issue that was not present during the test drive). The irony was he himself was not being truthful, claiming things like the carfax were given to me prior to the paperwork, which is an absolute falsehood as they weren't given to me until the next DAY. He also subtly accused me of not telling the truth about what another dealership said about my vehicle, and he was incredibly rude over the phone. He also had the audacity to say "Oh and who wrote that review, huh?? Was it you or your mother??" Then of course he insisted that I was lying about my review. At that moment (which was right after he said I lied about the other dealership), I told him he was on speakerphone, and he got suspiciously quiet and became almost submissive. I got my transmission repaired at another dealership and will have had my steering wheel unsuccessfully 'fixed' once, but the Mankato Ford is still doing everything they can to repair it properly next week by doing several more tests and fixes. Only positive part of the purchase was working with Blake Saxon, who was professional and knowledgeable. I would hope to think my experience was not a common one, because if it were, this dealership would be an incredible mess. I would NOT recommend going to this dealership based on my experience. A question to consider: Did this horrible experience occur because I am a young male and brought my mother instead of my father? I would hope to think that Saxon New Brighton Ford doesn't discriminate and treat people differently based on age or gender. Maybe next time I'll bring my dad. More

This was the most laid back and non-pressured sales experience I have had buying a car from a dealership. Everyone was upfront with the pricing and the time factor it would take. We had our 2 kids wi experience I have had buying a car from a dealership. Everyone was upfront with the pricing and the time factor it would take. We had our 2 kids with us and that is always an adventure keeping them occupied while all the paperwork gets finalized. They did an outstanding job! More

Several years ago were purchased a vehicle from another dealership. That experience was bad and left us leary of buying when it came time to purchase a new vehicle. We arrived with a few questions and in dealership. That experience was bad and left us leary of buying when it came time to purchase a new vehicle. We arrived with a few questions and interest in the value of our car as a trade in. Shane was curtious, friendly and NOT pushy. He asked about our price range and need and gave us time to look at vehicles and talk by ourselves. He kept all figures on the table and never pushed his sale. When we decided it was a good purchase he transfered us to Tony who once again carefully walked us through figures, never pushed extras and made sure we understood our cost before we began signing papers. We left with a much better view of car sales industry than when we had gone elsewhere. We will only use New Brighton Ford in the future. More

Awesome customer service! Super friendly staff in the service department and very helpful! Will recommend to friends! It's winter in Minnesota and my drivers side window was stuck down on my 2011 Fusio service department and very helpful! Will recommend to friends! It's winter in Minnesota and my drivers side window was stuck down on my 2011 Fusion (imagine the frigid ride) and I called the Coon Rapids dealership first because they are close to my house and they told me they couldn't even look at it until Friday (it's Tuesday today) so I decided to call around and called the New Brighton dealership and they told me they could look at it today but couldn't guarantee to fix it today so I got there 10 minutes later and waited in their customer lounge (nice with TV and vending machines) for about an hour and they came and told me what was wrong with my car and the part would need to be ordered. They sent me on my way with a loaner car and my window would be fixed by morning! VERY nice staff, friendly place all around! No complaints! More

gave my correct phone number and was never put in computer(still had my old one)car was in shop for transmission work took 6 days to fix.Never received a phone call to state what was going on with my computer(still had my old one)car was in shop for transmission work took 6 days to fix.Never received a phone call to state what was going on with my car.I went in to the dealership because i didnt know what was going on found out they had the wrong number still never received a phone call till car was done.Had to ask for a loaner never was offered.Even though they knew my car was not going anywhere.I have never had such bad service i thought the customer service was bad. More