New Brighton Ford

recall issues to be fair I probably would not recommend any ford dealership. having said that here's my issue. I am a lifelong ford truck owner. ( my first a 1965 f to be fair I probably would not recommend any ford dealership. having said that here's my issue. I am a lifelong ford truck owner. ( my first a 1965 f100 4x4). I leased a 2016 f 150 from this dealer a year and a half ago. last winter I had door latching problems.(doors wouldn't stay latched). it was serviced to the best of the dealers ability. this winter the same thing is happening. this is a very unsafe situation. (the doors can come open while driving). I have 2 major issues. I was told they could not do the warranty/recall work for 2 weeks. this leaves me driving an unsafe vehicle till then. also, did the dealership know about this huge issue when they sold me this vehicle. ford has known about this for 2 years. there is pending lawsuits on this issue in certain states I have read. in the meantime I am left with a 4x4 pickup that is unsafe to drive in the cold weather because of door latch issues. I was going to buy this vehicle at lease end but not now. these 2015-2017 f150's will depreciate in value faster than other vehicles and I don't think a splash guard inside the doors is nothing more than a band-aid at best. More

Made reservation for service-a cluster Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chao Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chaos. No one knew what I was there for...People lined up in quick lane, no car for me and as if 7;50 am still waiting. Now I need to be driven to Roseville to get a car....horrible experience. More

Dave Wells salesman Highy knowledgable, friendly, trustworthy! He’s my go-to resource! Ford all the way! He provides a thorough “tour” of your new vehicle and on the read Highy knowledgable, friendly, trustworthy! He’s my go-to resource! Ford all the way! He provides a thorough “tour” of your new vehicle and on the ready with answers to any questions. More

Come on, New Brighton Ford. Good grief. My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what the problem was) for a quote. We agreed, hoping for a reasonable price. The quote result was unclear, instead it was “somewhere around $1800, could be more or less, depending on what’s involved...” and the $99 could not be applied towards the work nor did it even buy us a firm quote. I completely understand dealer repairs cost more than other garages and I’m completely willing to pay a dealer more. But not 300% more, which is what I discovered after a few phone calls. We got it fixed elsewhere for $600. One last kick in the shorts was the $99 turned into $114.94 at the cashier because New Brighton Ford apparently found a way to tack on another 15% for their unfirm price quote. I used to get oil changes there but now will get nothing from the gougers. More

Bad job on my car Went to get my brake light fixed and a oil change they said my brake lights no problem. Came home and my boyfriend said my blinker and brake light wer Went to get my brake light fixed and a oil change they said my brake lights no problem. Came home and my boyfriend said my blinker and brake light were out.!! OF course they fixed it for free. More

Quick Lane? I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the d I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the desk and said I’m here for my free oil change. He doesn’t move a muscle and says you must be dropping it off. Dropping it off? For an oil change? He said they wouldn’t get around to it until about when we close? How is this quick? And u don’t take appointments?!?! Do people come and wait 3-4 hours for an oil change? The guy sitting at the desk didn’t have any desire to explain or help. He said well this is Ford’s way? What? I always buy from the Ford dealership in Plymouth and I’ve never heard of something so goofy. And if you can’t make an appointment, how does one plan their life to get an oil change? Thumbs down!!! More

poor service just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner o just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner or I can wait in their waiting area. I was told it was this dealerships policy. I will never buy or recommend them to anyone More

Truly Exceptional Service!!! I was traveling on a cross country trip with my family on a weekend. We started having issues with our 2002 Ford Excursion. We were driving through th I was traveling on a cross country trip with my family on a weekend. We started having issues with our 2002 Ford Excursion. We were driving through the area and called into the dealership and talked to Ted. Although we had no appointment he said he’d fit us in. We stopped in the dealership and not only did they have a technician come and check out the vehicle and give me a recommendation on what I needed to have done, but they were happy to do it. They got me back on the road quickly within an hour, with some fresh transmission fluid and with a bill much lower than what we expected. It was a truly exceptional experience and a real team effort! More