New Brighton Ford

Check Engine light Check engine light was on F150 Ecoboost. Had code read at AutoZone indicating rich fuel mixture. Informed New Brighton Ford of code. My input was d Check engine light was on F150 Ecoboost. Had code read at AutoZone indicating rich fuel mixture. Informed New Brighton Ford of code. My input was dismissed. Charged $200 for a diagnostic fee, which they informed me up front, so other than gouging, that was my own choosing. Called back and stated needed new plugs, boots, oil change, and wipers. Including diagnostic fee, cost would be > $1000. Outrageous garage pricing. More

too expensive for the services the prices are rediculous for some of the services the customer service rep. was very helpful and knowledgeable but its like wow some of the prices ar the prices are rediculous for some of the services the customer service rep. was very helpful and knowledgeable but its like wow some of the prices are like highway robbery i understand the price of business also. More

Best Sales Team Ever Our Salesman was David Zipkin. Between him and Sam our finance person they made buying our 2020 Ford Expedition Max seamless. They are both very polit Our Salesman was David Zipkin. Between him and Sam our finance person they made buying our 2020 Ford Expedition Max seamless. They are both very polite, knowledgeable and patient as we worked threw the process and we made decisions. If you wanna buy your next vehicle at a Top Notch Dealership we highly recommend New Brighton Ford. This will truely be the only dealership I go to from now on. More

Purchase of 2020 F150 I really enjoyed working with Bobby Grado and the team at New Brighton Ford on the purchase of my new F150 Truck. Everyone was very professional, know I really enjoyed working with Bobby Grado and the team at New Brighton Ford on the purchase of my new F150 Truck. Everyone was very professional, knowledgeable and courteous. More

Sales and Service team super attentive and helpful. Everyone there is welcoming and attentive. Our family visits here often w/my brother who is a Ford Fanatic. He is special needs adult and has such a Everyone there is welcoming and attentive. Our family visits here often w/my brother who is a Ford Fanatic. He is special needs adult and has such a love for FORD, in large part due to my father, who recently passed away. I promised my brother the next time I was in the market to buy a new car, I would consider a Ford. We visited a couple times, most recently with Dave Z and were treated so nicely. He included my brother in the conversations and engaged him on all things FORD. The entire staff were fantastic and i am now a proud owner and HAPPY owner of a new magnetic blue (so cool) Ford Explorer. I've been back in a few times and always treated so well. Even the GM put my plates on?! What?? Will highly recommend them. It's about people and relationships and they all showed that. More

Purchase of New Ford Edge We have worked with Chris and team at New Brighton Ford for many years. Always first class service. We do much of our search over the phone with Chr We have worked with Chris and team at New Brighton Ford for many years. Always first class service. We do much of our search over the phone with Chris and he finds exactly what we are looking for every time. Great team! More

service at New Brighton Ford great service at New Brighton Ford. Salesperson Abdi was very helpful in explaining how my new car works, called me when the license plates were ready great service at New Brighton Ford. Salesperson Abdi was very helpful in explaining how my new car works, called me when the license plates were ready, and answered my questions courteously. More

The service was great, the waiting area was clean and comfortable. The work was done to my satisfaction, and in a timely manner. I will be back for more work. comfortable. The work was done to my satisfaction, and in a timely manner. I will be back for more work. More

Bait and switch They had a car on the show room floor for $18,000 I said I wanted it but wanted to test drive it, they did not want to take it off the floor until i b They had a car on the show room floor for $18,000 I said I wanted it but wanted to test drive it, they did not want to take it off the floor until i bought it so they set up a different one with the same features black and not red. so I took it out and liked it, I came back and they removed the sticker from the car i was looking at. then then did up an offer but changed the price to $25000 up from $18000 I ask why the change and they first said it was an error and they would not honor that price after talking with them they said if i pay a very high interest rate 6% up from the .9 % I had been approved at I could get it for the $18000 they or course blamed Ford for this. I did not buy and will not go back to this dealer More

Lied to by jerry carroll in special finance I bought a 2010 F150 from jerry carroll, was told it was a 2 owner truck from canada and was really clean, come to find out that a carfax after I boug I bought a 2010 F150 from jerry carroll, was told it was a 2 owner truck from canada and was really clean, come to find out that a carfax after I bought came back with a severe accident report, the caxfax when I bought was a clean no accident report, I purchased the for 19,000 which was high on blue book, I contacted jerry when I found about the accident report with the problem I had with it having a accident, the help he was trying to give me was trading it in and getting low blue book value, So their was no help from them and no remorse from jerry for lying to me, after paying payments and down payment and what I got for trade in at a different dealership who got me in a new vehical and financed in 30 minutes I lost $16,500 all together, THAT IS A BIG LOST OUT MY POCKET FOR A LYING SALES/FINANCE PERSON TO GET A SALE, I HAVE NOT BEEN OFFERED ANY HELP FROM THAT DEALERSHIP EVEN AFTER I TALKRD ANDEFT MESSAGES WITH THE GENERAL MANAGER RICH LIEN, SO AFTER THEY GET THE SALE THE COULD CARE LEES ABOUT YOU!!!!!! I AM PROCEEDING WITH EXERCISING MY LEGAL RIGHTS More