New Brighton Ford

From the moment we met Blake "Superior" Saxon to the moment we drove our new 2012 Ford Escape off the lot, our experience was nothing short of impressive. Blake is a highly knowledgeable saleper to the moment we drove our new 2012 Ford Escape off the lot, our experience was nothing short of impressive. Blake is a highly knowledgeable saleperson who is friendly and puts you at ease right away. We had done some previous research on the internet on what New Brighton Ford had in stock so Blake got right down to business asking us some specific questions and letting us know about the differences between the vehicles. We settled on two specific vehicles which were both brought up for us to look at, the first one we decided against and the second one was an instant hit. We took a test drive with Blake where he explained the features of the vehicle, came back filled out the paperwork and talked about some other options. Waited a bit, met with Tony, signed the paperwork and we drove home in our nice new vehicle. Now for a laugh, the Blake "Superior" above came from the fact that I (Rita) had not paid attention to the fact that Blake's last name was Saxon so when we were out test driving our vehicle we started talking about where we lived in reference to where we worked, I said I lived in Circle Pines and drive to Plymouth to work and Blake said he lives in Plymouth and drives to New Brighton so I blindly asked the question, "Well, why don't you work at "Superior" Ford in Plymouth, it's much closer to home, to which he promptly answered, "Like it here", meanwhile my husband says (who already knows Blakes last name), "Or why don't you just buy them out"...it wasn't until we were back sitting at Blake's desk that I put two and two together and we all had a good laugh. I now call him "Blake Superior" and he truely is a "SUPERIOR" salesperson, he gets an A+ in our book. Rita and Paul Zagar Circle Pines, MN More

This was my second experience with this dealership. My first was in 2010. At that time I thought the dealership was unusual in that they were extremely helpful, knowlegable, had some serious listening ski first was in 2010. At that time I thought the dealership was unusual in that they were extremely helpful, knowlegable, had some serious listening skills, and above all were HONEST. My second experience occured over the last several days. I was returning the vehicle I had leased there in 2010. Jesse Wolf was my sales person and he actually remembered me from 2010. I explained my situation to him and what I wanted in a new vehicle. He listened to what I was saying, said he needed to run things by Mike King, and five minutes later was back with the perfect solution. I was very impressed by the whole process. My entire visit that day took approximatly 45 minutes. In that time we had agreement on the vehicle, the lease terms and disposition of the car I was returning. Since they did not have the vehicle that I wanted in stock,I had to wait until the following Monday to take delivery. I picked up the vehicle and met with Tony Smebak and Mike King. All the papers I needed to sign had been prepared and I was in and out in 30 minutes. When you are at New Brighton Ford you are dealing with professionals from the minute you walk in the door. This is car buying made easy. I left there even more satisfied than after my 2010 experience. More

New Brighton Ford Service Department has always treated me as Very Valued Member of their outstanding service department. When you walk in the front door to the service department, yo`re always greeted wit me as Very Valued Member of their outstanding service department. When you walk in the front door to the service department, yo`re always greeted with a warm, friendly smile. They alaways asked you What Can I Do For You Today. They listen very attentatively to your exact needs and concerns to your vehicle needs. They walk you the process from start to end of servicing your vehicle. The Service Manager, Tom Glansman, calls you personally to Thank You for your valued business and address any concerns you may have with your recent visit to New Brighton Ford. This is indeed a 10 star service department that goes beyond the normal service department to treat their Valued Customers as part of the Saxon Fammily Dealerships. My family owned 2 Ford Dealerships in Minnesota and I know first hand The Quality of Service shown by New Brighton Ford to their Valued Customers. Please stop by for all your car service maintenance to the Best Ford Dealer in Minneapolis-St. Paul. Steve Groves in Fridley, MN. More

I received the best costumer service from Mandy during my visit. She explained everything to me including the process that they go through for the specific service I requested. She made sure that I was kep visit. She explained everything to me including the process that they go through for the specific service I requested. She made sure that I was kept up to date on where the process was at and what to expect. The costumer service that I received from Mandy was by far the best I have ever received from any type of service center/auto body shop. I wasn't treated like a number - I truly felt like they cared and didn't rush anything. I was completely satisfied with the service that I received and I am making this my service center. More

Hi, Shane! I just wanted to thank you for your hard Hi, Shane! I just wanted to thank you for your hard work, diligence, attention to detail, your ability to effectively share your knowledge about sp Hi, Shane! I just wanted to thank you for your hard work, diligence, attention to detail, your ability to effectively share your knowledge about specific details on each of the vehicles, and for your the overall assistance in helping Ron purchase our new 2012 Candy Red Lariat. "She" is gorgeous and Ron is absolutely delighted. Frankly, while Ron adored his last "Big Red" (his 2010 black Lariat which had a payment that we mused might put us in the red), he always lamented that he would have preferred a red truck over a black truck. The vehicle you snagged for him this morning as it was just arriving on your lot was simply the perfect choice and matched both of our expectations. Although I still maintain that it wasn't smart on my part to encourage Ron to go to Saxon Ford to get his oil changed in the first place because it ultimately cost us a new vehicle, I must admit I am absolutely delighted that he was, in fact, able to obtain the new pan of oil that he said was his initial mission - apparently I am to assume the oil change he received came attached to a new engine? (grinning) Please pass along our sincere thanks to your entire team who worked on this sale - to Mr. Wells, to Tony in Finance who I understand almost was a neighbor - and to the detailers who got the truck ready (so fast...wow!) so I could ride home it it tonight from the train station -- and anyone else -- I have no idea who else was involved in the deal. Thanks, tons, to you and your team! With kind regards, Callie Bird (and Ron Bird too) More