New Brighton Ford

I was in for the complimentary first oil change. Staff was friendly, and polite. The technician was professional and courteous. The work was completed in a timely fashion. All in all, it went very Staff was friendly, and polite. The technician was professional and courteous. The work was completed in a timely fashion. All in all, it went very well! More

Easy to work worth and one of the quickest buying experiences I have had. Drake stayed focused on the items that were important to me. experiences I have had. Drake stayed focused on the items that were important to me. More

We bought a used 2015 Ford Escape 3 years ago. It has less than 135,00 miles but needs a new transmission and torque converter - an $8500 repair. We found out those are known issues with Ford Esca It has less than 135,00 miles but needs a new transmission and torque converter - an $8500 repair. We found out those are known issues with Ford Escapes of that year and that there are class action lawsuits in several states because of it, but no recalls yet. Although they knew that was an issue when we bought the car, they did not tell us. If we had known, we would have purchased the warranty or avoided the car altogether. We asked the dealership to pay for the repair because of that, and they would not. Now we have a car we cannot drive or sell back to the dealership. We are disappointed that they did not work with us to resolve this and don’t trust them to buy future cars, even though we have bought several in the past.. More

Friendly, helpful and respectful. Honest about what they are doing and the costs associated with the work or purchase. Honest about what they are doing and the costs associated with the work or purchase. More

Bobby was my sales guy and he was great 😁😎👍 I will shop at new Brighton food again. Thanks Bobby I love my new truck, shop at new Brighton food again. Thanks Bobby I love my new truck, More

Always looking for the best option for the customer, not pushy, Polite and explains everything in the Warranty choices. pushy, Polite and explains everything in the Warranty choices. More

I just purchased the car. Therefore, there was no service required. Bobby G. Was great to work with. A lot of dealerships talk down or around a woman and he did not do that. Therefore, there was no service required. Bobby G. Was great to work with. A lot of dealerships talk down or around a woman and he did not do that. Much appreciated. More

Best place to get my car taken care of. I trust them to do the job right. I trust them to do the job right. More

The service advisor (Orlando) was exceptional. He had patience even though I bugged him about the 8 week delay in fixing my 12 year old car. He helped me through the decision to fix the car even He had patience even though I bugged him about the 8 week delay in fixing my 12 year old car. He helped me through the decision to fix the car even the repairs would cost more than the car is worth. He reminded me I only had 42K miles on it. It is now driving like a new car .Also thank you to the service manager for all the calls to trace the parts for my old car. More

Top notch dealership, I would recommend both the service department and the sales staff. I will continue to patronize this dealership for all my needs. department and the sales staff. I will continue to patronize this dealership for all my needs. More