Nemer Volkswagen

We had a great experience with Josh at Nemer VW. Very knowledgeable, a great asset to the dealership. We would highly recommend Josh to anyone. knowledgeable, a great asset to the dealership. We would highly recommend Josh to anyone. More

There are a couple of reasons why this gave this rating, but the main reason was because of the runaround type of experience I received in which my sales person and the finance person did not appear to be o but the main reason was because of the runaround type of experience I received in which my sales person and the finance person did not appear to be on the same page or in some cases it did not appear that they had even communicated with each other regarding the deal. Specifically I recall having discussed with my sales rep a specific figure that I could afford and really could not move on. At the time my sales rep. appreared to understand my financial standing and said that he could make that happen but that he needed to work things out with the finance department. At this time I went home and awaited his call back. The following day I was called stating that everthing was all set only to show up and have the monthly payment some $60 more than what I had agreed to. Needless to say I did not accept the deal that day. The following day however, with now even more people involved with the deal the initial agreement was reinstated and I did purchase the vehicle. However, once all of the paperwork had been completed and ONLY then was I notified by my sales rep that not only did the vehicle NOT have an owners manual but it also came with ONLY ONE KEY! Both of these were a big deal to me. The manual was an issue because I have never owned this type of vehicle before and the sales rep knew almost NOTHING about the car. It sold itself because I really liked it. In fact he specifically told me that because my Jeep had power windows that the doors cannot come off which is COMPLETELY false I have learned. Moreover, when I asked how I could get a spare key I was told that I needed to go to a Jeep dealer since the vehicle is a Jeep Wrangler and not a Volkswagen vehicle. He then went on to tell me that the keys can be "kinda pricey." Having since then researched it the key for that vehicle is between $150 and $200. This is frustrating for me in that with my trade in I submitted two keys so it should be expected that I too should receive a spare key. Moreover, if it was an issue of cost, the key cost could have been worked into the deal which would have cost me perhaps a dollar or two extra a month, but that was never presented as an option. To sum up my experience I would use just one word. DISAPPOINTED! Disappointed because I had until then always had outstanding service and now feel like I was in some ways taken advantage of or at least with the key issue swindled. More

I stopped in at the Nemer Dealership to check out the current lease promotion on a 2011 Jetta. Mr Kaplan was very friendly and helpful with all my needs. I drove two vehicles liked them both and was trea current lease promotion on a 2011 Jetta. Mr Kaplan was very friendly and helpful with all my needs. I drove two vehicles liked them both and was treated very professionally. Mr. Kaplan knows his vehicles very well and answered all my questions about the cars. Upon my returning the next morning I was greeted in a very nice manner and after discussion with my contacts I have decided to postpone my purchase for awhile. My decision has nothing to do with the dealership it was my decision for other reasons.I will return and will buy a new Volkswagon from Mr. Kaplan. Sincerely Gary Reynolds More

I have not yet had service on my new VW Golf TDI; I took delivery of the car on July 9. The Nemer associates work as a team. When I arrived, I was immediately greeted and they let my sales person, Scott, delivery of the car on July 9. The Nemer associates work as a team. When I arrived, I was immediately greeted and they let my sales person, Scott, know I was there. Megan went through the electronics/navigation/blue tooth of the car with us and took us to fuel up the car. The reason I rated overall experience "good" is because we had a scheduled appointment to pick up my new car at 10am. When we arrived, my sales person was out with the car getting it detailed. And another person took us to fuel up the car. Those are things I would have expected be done prior to my arrival, especially since I technically contracted to purchase the car on Wednesday. With regard to price, I did an extensive amount of research online so I was aware of dealer invoice, blue book value on my trade, as well as what a 'reasonable' price to pay for the car was. I had to push to get the price I wanted, but was willing to walk if the numbers didn't make sense for me. In the end, after some negotiating, I got the car for the price I wanted. More

I recently bought a brand new Tiguan at Nemer VW and found the experience to be wonderful, from the attentive non-pressure atmosphere, extremely knowledgable sales staff, to the vast inventory to choose found the experience to be wonderful, from the attentive non-pressure atmosphere, extremely knowledgable sales staff, to the vast inventory to choose from. I called that day and spoke to a sales manager who was able to provide me with the EXACT car I wanted to test drive that night to fit around my schedule! During the test drive the sales consultant was very knowledgable about the car, its features, and answered all questions on the spot that I had about the car. Even after I decided to purchase the car and was filling out paperwork, all of the staff members that helped me during the test drive stayed to make sure that I was able to drive off with the car that night! Even while waiting, you could see other sales associates smiling and asking if I needed anything. I would highly recommend this experience and this dealer to anyone looking for a car! More

Joshua Masigla is very good sales person, and he is provide all infomation I need accocisate with car and he is make good commuication with customer. provide all infomation I need accocisate with car and he is make good commuication with customer. More

I had a great experience working with Anna (The GM) and Mark Bluestein. Both of them really worked to fit my needs and budget when it looked impossible. I will refer all my friends and family to Nemer for Mark Bluestein. Both of them really worked to fit my needs and budget when it looked impossible. I will refer all my friends and family to Nemer for their next VW purchase. Thank You so much for making my wife and I, happy repeat VW owners. More

Joshua was very helpful and provided me with excellent service. This is the second vehicle I purchsed from the Nemer Dealership. I was very pleased with my Passat and am enjoying my Touareg very much! service. This is the second vehicle I purchsed from the Nemer Dealership. I was very pleased with my Passat and am enjoying my Touareg very much! Joshua is an outstanding salesperson and represents the dealership well. More

I bought a 2011 VW Golf from Nemer VW in the end of Dec 11. My experience was very negative and continues to be with their service department. I would avoid this dealership at all costs, as once they sel 11. My experience was very negative and continues to be with their service department. I would avoid this dealership at all costs, as once they sell you the car, their service ends. I put money down on a car 1 month prior to pickup as I was moving to the area. I went to pickup the car a month later and paid the rest of the balance. I thought I could pay by check, but the dealer does not take checks, so I was forced to wire it to them for a $20 dollar fee. Next I was to register my vehicle from out of state, which they were informed about a month prior, I was required to figure out the forms and fill them out myself, although they charge a fee to do this. When I went to get the car, the car was out of gas causing another 45 minute delay, In addition to the fact that the car was missing the floor mats, which they could not find. As a final straw, they had misplaced the keys and when they found them, they found 2 of the three. All in all with paying cash for the vehicle it took 4 hours. Since then we have had engine light trouble and the radio broke. We have scheduled appointments to get it fixed, although when we go to the appointment we wait most of the day to tell us they can't get to it. Now we are waiting for them to get new radio shipped in, as we have waited 2 weeks to get an appoinment. I will say the price on the car was pretty fair, however anything else with this dealership, I would avoid like the bubonic plague of the Middle Ages, as they have absolutely terrible customer service and seemingly don't care. Once we get this problem sorted out, we will drive the extra 5 miles to somewhere else. SMS More

Nemer was the first dealership we started our car search at. The bar was set high after leaving there the first day. Josh was very knowledgeable, helpful and more importantly not overbearing. He was very co at. The bar was set high after leaving there the first day. Josh was very knowledgeable, helpful and more importantly not overbearing. He was very considerate when we told him our situation. We returned the next day to test drive the car as we didn't have time the first day. He had everything ready and set that day and He answered every question we threw at him about the car (which was a lot). The quality of work, friendliness, and customer service at Nemer was a 10/10 compared to other dealerships we went to that weekend. We purchased the car a week later after we went over our options that week. We drove into the dealership in my old car and left with exactly the car I wanted. Nemer/Josh really worked with us to get the price right too. Everyone we worked with throughout the car buying process was considerate and never pushy. It was a great experience for my first car purchase. I would recommend this dealership as well as Josh to anyone looking for a car! More