Nemer Volkswagen

Exceptional Service The service department at Nemer VW is EXCEPTIONAL. They are always very kind and professional, they do whatever they can to accommodate your schedule The service department at Nemer VW is EXCEPTIONAL. They are always very kind and professional, they do whatever they can to accommodate your schedule and they will do the work right the first time. While this review is about my service experience, my experience in buying the care there was also very positive. Great car, great service, what more can you ask for?? More

I purchased a brand-new new Jetta Sportwagen from Nemer Volkswagen in July 2013, my first Volkswagen and first new car ever, after several decades of driving/owning used cars, most recently a Saturn SL2, f Volkswagen in July 2013, my first Volkswagen and first new car ever, after several decades of driving/owning used cars, most recently a Saturn SL2, for more than 15 years, one of the best cars ever made! That said, the Jetta Sportwagen I bought from Nemer is marvelous, living up to all high expectations I had for it, and the sales experience could not have been better! Sales Manager Mike O'Toole and my salesperson, Bill Varrone, are first-rate in every respect. While usually no service or repair is required in the first year, I did pick up a nail in one of my tires. The car's notification system told me right away there was a problem, and I took it in to Nemer's service department (Josh Masiglia), where the problem was identified and repaired successfully. I recommend Nemer Volkswagen sales and service in Albany (Latham), New York very highly. The Nemer dealership has made my new car purchase an excellent experience indeed! More

Great people to do business with... we've been customers since our Super Beetle in 1975! The service is top-notch and scheduling/followup is very easy. customers since our Super Beetle in 1975! The service is top-notch and scheduling/followup is very easy. More

This was the worst car buying experience. The salesperson was degrading and very pushy. Attempted to leave to shop around and the salesperson would not move away from the door. I would never recommend anyone was degrading and very pushy. Attempted to leave to shop around and the salesperson would not move away from the door. I would never recommend anyone to go here or deal with this dealership. Poor customer service for a business who is required to deal with the public everyday. Please keep this in mind when shopping for a new car. More

Never in my life have I walked out of a dealership completely in awe of the horrible service that was provided. I wasn't treated like a customer should have been treated. We couldn't come to an agreem completely in awe of the horrible service that was provided. I wasn't treated like a customer should have been treated. We couldn't come to an agreement and things did not work out. In an attempt to leave the building, I was blocked from exiting. I had to walk around the sales person to even reach the door. I was constantly harassed while trying to leave and enter my vehicle. Two sales men followed me out of the building yelling and cursing at myself and another individual who was with me. Nemer VW, is this how you expect your employees to act? Cursing and harassing customers who have been loyal to your dealership in the past? I am appalled at the type of service that was provided. You should be ashamed to allow your employees to act the way they did. More

Today my wife and I were just browsing at Nemer Volkswagon to get some ideas about the VW Jetta. Salesman Dan approached us and asked us if we had any questions and we explained to him we were pot Volkswagon to get some ideas about the VW Jetta. Salesman Dan approached us and asked us if we had any questions and we explained to him we were potentially in the market for a new car or lease and just wanted to browse. Dan said take your time and let me know if I can answer any questions for you. After about 30 minutes of browsing we approached Dan with several questions about the VW Jetta. Dan was very knowledgeable about the model we looked at and explained the difference between buying a new car vs. leasing a new car. My wife and I were very impressed with Dan's no hassle sales approach that we actually ended up leasing a car from Nemer. Thanks for the great experience. More

Be sure you are aware of what specific services are to be done and their cost before you sign off on them; ...what you thought was just an oil & filter change could include other, unexpected items .What is l done and their cost before you sign off on them; ...what you thought was just an oil & filter change could include other, unexpected items .What is listed in your Owner's Manual differs from the dealers' service brochure. Ask questions. i.e.; The BG additives are unecessary in a normal-service passenger vehicle. Dealer should do a better job of communicating with the customer. This is probably the case with many dealers... they are in this busines to make a profit, afterall. Overall, I am please with Nemers' care of my 2009 Tiguan, and would recommend them to others. More

have been shopping for a used Acura RDX on cars.com; this dealership had one listed that met my search criteria. Inquired about it via the website and I was quickly connected to a customer relations person a dealership had one listed that met my search criteria. Inquired about it via the website and I was quickly connected to a customer relations person at the dealership by email. We then exchanged half a dozen more emails, she assured me the car in question was available (after first stating the Acura MDX was available, she corrected herself quickly when I told her that was not the model I was interested in). I stopped by the dealership after work and had to wait only a few minutes before meeting the customer relations person, who seemed a pleasant and attractive young lady. She lead me to a desk and started explaining that she just wanted to go thru a series of questions to determine what attributes were most important to me in a car, and at that point I stopped her, explaining that I had done all that already and knew specifically what I wanted. That pretty much ended the conversation; although she remained pleasant, she called to a young sales consultant, telling him my name and explaining I had done my own research, and could he show me the car in question. The consultant made a show of pretending to find the keys to the Acura for quite some time before finally admitting it wasn't there and he didn't know where it was before trying to convince me to consider other options they had available. Typical bait and switch nonsense, I wonder how often that works. Had they been upfront or remotely straightforward I would have considered other vehicles they had on the lot, but as it is you leave the place knowing better and feeling used. What could have been a simple sale; I am purchasing within a week, turned into a disappointing and dishonest waste of my time, clearly what I will tell anyone I talk to about it. Won't consider doing business there again - More

Fred Jacobs is a good guy to do business with.He communicates the problems from the mechanics in an easy to understand way.He is fair and I don't feel as though he is trying to push extra services communicates the problems from the mechanics in an easy to understand way.He is fair and I don't feel as though he is trying to push extra services like some garages do.I get the feeling that he genuinely tries to help your situation and not just get it done with. More

had my Jetta in to another local shop for a large repair...didn't trust it so brought it to Nemer. They did the same repair - quicker, less money, and overall much better experience than I could have repair...didn't trust it so brought it to Nemer. They did the same repair - quicker, less money, and overall much better experience than I could have hoped for! Thank you!!! More