Nemer Volkswagen

Never in my life have I walked out of a dealership completely in awe of the horrible service that was provided. I wasn't treated like a customer should have been treated. We couldn't come to an agreem completely in awe of the horrible service that was provided. I wasn't treated like a customer should have been treated. We couldn't come to an agreement and things did not work out. In an attempt to leave the building, I was blocked from exiting. I had to walk around the sales person to even reach the door. I was constantly harassed while trying to leave and enter my vehicle. Two sales men followed me out of the building yelling and cursing at myself and another individual who was with me. Nemer VW, is this how you expect your employees to act? Cursing and harassing customers who have been loyal to your dealership in the past? I am appalled at the type of service that was provided. You should be ashamed to allow your employees to act the way they did. More

This was the worst car buying experience. The salesperson was degrading and very pushy. Attempted to leave to shop around and the salesperson would not move away from the door. I would never recommend anyone was degrading and very pushy. Attempted to leave to shop around and the salesperson would not move away from the door. I would never recommend anyone to go here or deal with this dealership. Poor customer service for a business who is required to deal with the public everyday. Please keep this in mind when shopping for a new car. More

Today my wife and I were just browsing at Nemer Volkswagon to get some ideas about the VW Jetta. Salesman Dan approached us and asked us if we had any questions and we explained to him we were pot Volkswagon to get some ideas about the VW Jetta. Salesman Dan approached us and asked us if we had any questions and we explained to him we were potentially in the market for a new car or lease and just wanted to browse. Dan said take your time and let me know if I can answer any questions for you. After about 30 minutes of browsing we approached Dan with several questions about the VW Jetta. Dan was very knowledgeable about the model we looked at and explained the difference between buying a new car vs. leasing a new car. My wife and I were very impressed with Dan's no hassle sales approach that we actually ended up leasing a car from Nemer. Thanks for the great experience. More

Be sure you are aware of what specific services are to be done and their cost before you sign off on them; ...what you thought was just an oil & filter change could include other, unexpected items .What is l done and their cost before you sign off on them; ...what you thought was just an oil & filter change could include other, unexpected items .What is listed in your Owner's Manual differs from the dealers' service brochure. Ask questions. i.e.; The BG additives are unecessary in a normal-service passenger vehicle. Dealer should do a better job of communicating with the customer. This is probably the case with many dealers... they are in this busines to make a profit, afterall. Overall, I am please with Nemers' care of my 2009 Tiguan, and would recommend them to others. More

have been shopping for a used Acura RDX on cars.com; this dealership had one listed that met my search criteria. Inquired about it via the website and I was quickly connected to a customer relations person a dealership had one listed that met my search criteria. Inquired about it via the website and I was quickly connected to a customer relations person at the dealership by email. We then exchanged half a dozen more emails, she assured me the car in question was available (after first stating the Acura MDX was available, she corrected herself quickly when I told her that was not the model I was interested in). I stopped by the dealership after work and had to wait only a few minutes before meeting the customer relations person, who seemed a pleasant and attractive young lady. She lead me to a desk and started explaining that she just wanted to go thru a series of questions to determine what attributes were most important to me in a car, and at that point I stopped her, explaining that I had done all that already and knew specifically what I wanted. That pretty much ended the conversation; although she remained pleasant, she called to a young sales consultant, telling him my name and explaining I had done my own research, and could he show me the car in question. The consultant made a show of pretending to find the keys to the Acura for quite some time before finally admitting it wasn't there and he didn't know where it was before trying to convince me to consider other options they had available. Typical bait and switch nonsense, I wonder how often that works. Had they been upfront or remotely straightforward I would have considered other vehicles they had on the lot, but as it is you leave the place knowing better and feeling used. What could have been a simple sale; I am purchasing within a week, turned into a disappointing and dishonest waste of my time, clearly what I will tell anyone I talk to about it. Won't consider doing business there again - More

Fred Jacobs is a good guy to do business with.He communicates the problems from the mechanics in an easy to understand way.He is fair and I don't feel as though he is trying to push extra services communicates the problems from the mechanics in an easy to understand way.He is fair and I don't feel as though he is trying to push extra services like some garages do.I get the feeling that he genuinely tries to help your situation and not just get it done with. More

had my Jetta in to another local shop for a large repair...didn't trust it so brought it to Nemer. They did the same repair - quicker, less money, and overall much better experience than I could have repair...didn't trust it so brought it to Nemer. They did the same repair - quicker, less money, and overall much better experience than I could have hoped for! Thank you!!! More

Chris was so helpful in helping me pick out a new vehicle. It was my first experience buying a new car and I was thrilled with the outcome. He wasn't pushy and he let me drive the car around and deci vehicle. It was my first experience buying a new car and I was thrilled with the outcome. He wasn't pushy and he let me drive the car around and decide if it was for me. We liked him so much and thought his customer service skills were so outstanding, that we decided to buy a 2nd car for my fiance 2 days later. There was a lot of paperwork and correspondance that needed to go into my fiance's purchase, and Chris stayed on top of it and called every day with updates. He also called to let us know that we had forgotten a "good luck charm" in our old car. My experience with Nemer was amazing and I have recommended you guys to everyone I know that is considering a new vehicle. Thanks so much Chris, we are thrilled with our purchases! Can't wait to go on some roadtrips to the ocean this summer with the sunroof open! :) More

My last 5 vehicles have been VW's and 4 of them have come from Nemer. I actually bought 2 vehicles in Dec because my wife and I are both VW people. They have always been friendly and accomodating in the sa from Nemer. I actually bought 2 vehicles in Dec because my wife and I are both VW people. They have always been friendly and accomodating in the sales dept at Nemer and the service dept is very good, as well. I enjoy my VW's and the experiences I have had at Nemer VW. More

I purchased my new 2011 VW Golf TDI in July 2011. I drive a lot, so I've been in for three service visits, a recall, and a complimentary detail service. My service visits were bumpy to say the least a drive a lot, so I've been in for three service visits, a recall, and a complimentary detail service. My service visits were bumpy to say the least and my recall was fine - once it was actually done. My first service I dropped the car off and when I returned, I went to the cashier's desk where a sales person was using the phone. I stood there unattended for about 15 minutes while he tried to close a sale. After he hung up he asked if I was being helped. To that I replied "no" and that I was picking up my car. He then retrieved someone to assist me and she didn't appear to have any idea what was going on. Apparently I was supposed to go to the service desk and have them walk me to the cashier - a process that no one explained to me. A "welcome walk through" would have been nice so I'd know what to expect upon servicing my vehicle. When attempting to schedule my recall appointment (online) I made the appointment at least two separate times only to receive a call the day before advising that the part wasn't in and to try next week....which I did. Eventually I told them I'm not going to keep scheduling the appointment until you have my part. You call me when its in. That call never came and I had to follow-up again. I finally made the appointment and took the car in. When I arrived I was told it would take about 45 minutes, so I waited. Pleasantly, the service took less time and I was on my way. My 20k service was terrible from a service advisor status. I made my appointment for Saturday morning. I dropped my car off about half an hour early. I was told it would be a couple of hours. So two hours after my scheduled appointment I called to check in. I was told it was in the technician's bay and would be another 30-45 minutes. So I killed a little more time then had my husband drop me off at the dealership. When I arrived, I made sure I told the service advisor that I was there and would be in the waiting area. Another 45 minutes passed before my car was ready. It was at the dealership 3 1/2 hours on a beautiful Saturday - while I was killing time since I don't live close to Nemer. I was incredibly irritated because the service advisor did a poor job of setting expectations. Had I known it would be 4 hours from the time I left my car, I would have gone home and not wasted my day waiting around. to top it off, I had washed my car before taking it in for service and when I got home I noticed grease marks on my car - along both sides of the hood. That was unacceptable. After that service I waited for a survey to come to my email. It never came. So I drafted an email to Anna Halpin, the General Manager outlining in detail the events of my 20k service. Anna responded almost immediately and set up a time to discuss the issues in detail. She assured me that she appreciated my feedback and would take steps to correct the issues. She also offered to detail my car to remove the grease. She made the appointment to detail my car and told me to see Ryan Burkhard when I came in. Upon my arrival, Ryan was ready for me, extremely efficient and had me on my way quickly. He called to let me know when my car was finished. When I returned, we exchanged some small talk and he was very personable. Evan Smith brough my car out for me and it looked fantastic. Anna, Ryan, and Evan went the extra mile to make sure I was happy and wanted me to know I could contact them at any time. Ryan let me know that he would be my dedicated service advisor going forward and he wanted to ensure I was pleased with Nemer's service. Anna followed-up after the detail service to ensure I was satisfied. I let her know that Ryan and Evan were excellent and that I was happy. She gave me her cell phone number and said if I ever had another issued to let her know. She hoped that the changes she had implemented would improve service and was counting on me to let her know either way. I appreciate that they cared enough about their customer to look at the gaps and implement improvements. I assured Anna that I would return for my next service and provide her feedback. Prior to discussing my concerns with Anna I was ready to find another dealer to service my vehicle. At this time, I'm going to stick with Nemer and hope that things will be smooth from here on out. More