Nemer Volkswagen

permaplate terrible experience the dealer sold me permaplate coverage for the interior and exterior damage. when I had to make a claim they couldn't fix it and instead of replacing the dealer sold me permaplate coverage for the interior and exterior damage. when I had to make a claim they couldn't fix it and instead of replacing it, they just offered me 150 $ and I fix it myself. when I tried to talk to the dealer where I bought it from, they were very rude and did nothing about it. stay away from this dealer I will never make business with them again. More

Trying to replace parts that are not broken. Tried replacing a rear caliper on a vehicle with 67k on it saying it was standard wear. Only to find out caliper was fine and parking brake needed min Tried replacing a rear caliper on a vehicle with 67k on it saying it was standard wear. Only to find out caliper was fine and parking brake needed minor adjustment. More

Fair and honest dealership Go see Bob Catania for the best experience in buying a new car. Knowledgeable and honest he will put you in that ride you deserve!! Go see Bob Catania for the best experience in buying a new car. Knowledgeable and honest he will put you in that ride you deserve!! More

Poor customer service skills I brought my 2013 CC in for an oil change, tire rotation, and clock spring recall. about an hour into the appointment the tech comes and says I need I brought my 2013 CC in for an oil change, tire rotation, and clock spring recall. about an hour into the appointment the tech comes and says I need brakes and rotors for the rear. I said ok go ahead and fix it. About a week and a half later I noticed that the only tire that I knew had a slow leak in it was in the same spot meaning they did not rotate the tires. After taking a closer look at all the tires I was sure none of them were moved. I called to alert them that the tires were not rotated- maybe because they noted the brake issue and forgot. Mr Green was very rude and asked why they wouldn't rotate the tires and basically called me a liar. There is no benefit to me to say they were not rotated since I would have to bring the car all the way back to the dealer to just have then rotate them. All I wanted was a little courtesy to say we must have forgot during the appointment and we will make it right. Mr. Green did not do that until after I told him I didn't like being called a liar. I have had a VW since 1999 and will remain loyal to the brand but NEMER will not be the place I buy my cars or for service. Very disappointed in the way I was treated. More

Best experience I've had buying a new car! When I entered the dealership, I was welcomed with such warmth and the staff seemed so happy to have me there. Bob Catania the salesperson who worked When I entered the dealership, I was welcomed with such warmth and the staff seemed so happy to have me there. Bob Catania the salesperson who worked with me treated me like I was a friend of his. He not only helped me figure out the financing, he actually told me where the payments would be and worked to keep it within my limitations. No one has ever treated me so well. Everyone there is fantastic to work with and do I ever LOVE my new Cardinal red Jetta!!!!!! Best dealership I've ever worked with and I've bought many new cars over the years. More

Let the buyer beware Purchased used car, staff was great except for the fact they fudged the state inspection. I have put less than a thousand miles on the car since Oct 3 Purchased used car, staff was great except for the fact they fudged the state inspection. I have put less than a thousand miles on the car since Oct 31, the back brakes are shot, and the tires are dry rotted, I took it to a local shop and they said there is no way that happened in a thousand miles, I am taking photos and sending a letter to the atty generals office. More

Misdiagnosed my vehicle. Never offered to make it right. Brought my car in for service and they misdiagnosed it. Very rude and never apologized. Almost charged me $800 for a tank of gas! The report came back Brought my car in for service and they misdiagnosed it. Very rude and never apologized. Almost charged me $800 for a tank of gas! The report came back as a "faulty" fuel pump when in fact, my fuel gauge was off and was showing 1/4 of gas even though it was empty! Wasn't the fuel pump at all. I paid $130 for nothing and they never offered an apology or to make things right :( The service manager was extremely defensive and claimed they ran a fuel pressure test. With all due respect sir...how is it even possible to come up with the number you gave me when the car was bone dry (no gasoline). Nothing even in the reserviour! How did you guys not see that?! Sad to think I may have potentially paid $800 for a tank of gas. Please do not lie to me next time, or anyone for that matter. It's just bad business. That is all. More

Service excellent service, I have a 2009 vw with a lot of miles, and need a lot more. dealership has always fixed the problems first time!! excellent service, I have a 2009 vw with a lot of miles, and need a lot more. dealership has always fixed the problems first time!! More

GREAT DEALERSHIP great dealership.........salesman bob catania...finance wiz paul ryan...service manager mike ready and of course gm anna halpin.......wouldn't by a ca great dealership.........salesman bob catania...finance wiz paul ryan...service manager mike ready and of course gm anna halpin.......wouldn't by a car anywhere else............ More

very good service experience I brought my 2013 Beetle convertible in for service. I had an issue with RainX washer fluid that was clogging the washer squirters when it got cold. I brought my 2013 Beetle convertible in for service. I had an issue with RainX washer fluid that was clogging the washer squirters when it got cold. Nemer first tried rinsing it out but when the problem returned they picked the car up from my office, replaced the washer tank and returned the car to me, all at no extra charge. In my mind that showed their concern for a satisfied customer. More