
Nemer Volkswagen
Latham, NY
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My husband and I own 2 VWs, and we've been very happy with both. I have always had a good experience with service from the dealership. They make appointments in a timely manner, I'm not kept waiting lo with both. I have always had a good experience with service from the dealership. They make appointments in a timely manner, I'm not kept waiting long, and they remember me from visit to visit. I feel that they're honest and trustworthy. More
i went in there to oriinally get my 2007 Rabbit serviced and started to look around and decided to lease a new Passat. Sean Lewis was the sales guy and he showed me everything that had to do with the car a and started to look around and decided to lease a new Passat. Sean Lewis was the sales guy and he showed me everything that had to do with the car and answered every single question that i had. i told him what i was looking for and what i needed to get for me to buy the car there and he worked as hard as he could and got me the deal that i wanted and the car i wanted. i couldnt be more happy with the service team as well everytime i bring my car in they are very friendly and get my car back to me as fast as they can. i would totally recommend Nemer to friends...in fact im always tryin to persuade my friends to buy VW and i always tell them to go there. More
everyone is always so friendly and helpful when i purchase a new car or come in for work to be done on my vehicle. i have been coming to Nemer, V.W. for many many years and will continue to in the purchase a new car or come in for work to be done on my vehicle. i have been coming to Nemer, V.W. for many many years and will continue to in the future. I will be in soon to look for a used vehicle for some son. Sincerely, Maria Mencarelli More
The sales person I dealt with was knowledgeable and persevered with the sale even when I had doubts. The sales woman has since left the dealership. As a result I was not only able to get an excellent persevered with the sale even when I had doubts. The sales woman has since left the dealership. As a result I was not only able to get an excellent price on a 2004 VW Jetta but also an excellent VW financing rate. The service department handled two warranty repairs quickly and reliably. These included a loose side molding and a failed clutch. There was also a recall notice I received and the dealership handled it in a very timely manner. More
I had wanted to own a TDI model for three years prior to exchanging my 2008 Jetta Wolfsburg edition. Bob Catania met me eye to eye and got me a wonderful deal - a Jetta TDI with just the right amount of int exchanging my 2008 Jetta Wolfsburg edition. Bob Catania met me eye to eye and got me a wonderful deal - a Jetta TDI with just the right amount of interior makeup. He structured the financing to meet my needs. I truly am so happy with this car and I am not exaggerating. The Nemer Dealership is all business and does not waste your time. More
The service is always reliable, fast and friendly. I can count on good workmanship, professional service, curtesy, and good workmanship. I have owned VW's for several years and have been so pleased with th count on good workmanship, professional service, curtesy, and good workmanship. I have owned VW's for several years and have been so pleased with their performance. I love my Passat and the way it handles on the road. It's a pleasure to drive. More
I have been buying cars from Nemer VW for many years, and I wouldn't consider doing business with any other dealership - they are fantastic in every pssible way! Every one of the staff-sales reps, sales man I wouldn't consider doing business with any other dealership - they are fantastic in every pssible way! Every one of the staff-sales reps, sales manager, business office, finance person, receptionist (I hope I didn't leave anyone out) - and every interaction was just so professional, friendly, helpful, considerate, and straightforward. The whole experience was an absolute pleasure - they have customer service down to a science, and you really get the sense that your satisfaction is of the utmost importance. I never felt rushed or pressured - they listened, they were respectful, they were knowledgeable about each model and how each might meet my specifications, and in the end, took the time to ensure I got the car that best suited my needs and interests, and gave me what I felt was a great deal. I walked out of the store with a smile on my face and a wonderful new Tiguan! And the service didn't end there - the next day I received a call to make sure I was happy with my vehicle and to answer any questions I might have, and then a follow-up email a few days after that. There are no empty promises, they really deliver! I can, and do, recommend Nemer VW to family, friends, acquaintances, and coworkers without reservation. And I tell them to be ready to be more than pleasantly suprised, they will be amazed! More
We were pleased with our meeting and the service at Nemer, but the limited selection of jetta tdi models on the lot at the time we were looking made us look to another dealership. We ended up buying a Nemer, but the limited selection of jetta tdi models on the lot at the time we were looking made us look to another dealership. We ended up buying a car in Rochester because they had all the features we wanted in a car and it was on the lot ready to go. So, no complaints with Nemer - just bad timing. More
Drove 200 miles to pick up my Golf TDi. It was ready and waiting for me. Staff was very thorough with with the initial intro and I was on my way. They made everything quick and pleasant. If I can talk my waiting for me. Staff was very thorough with with the initial intro and I was on my way. They made everything quick and pleasant. If I can talk my wife into the Jetta Sportwagen, we will definitely purchase fron Nemer Volkswagen. More
I dropped my car off for 10k service, was greeted in a lovely fashion, was given an estimated wait time and was offered a refreshment. While I knew I was in for a wait, the waiting area was comfortable wi lovely fashion, was given an estimated wait time and was offered a refreshment. While I knew I was in for a wait, the waiting area was comfortable with plenty of reading material. The service was complete in the estimated time frame. I also got a great blue canvas bag! More