Nemer Volkswagen

Lier's all of them and over charging for there vehicle's find another place to buy your cars.the finance man in the boss of nemer's are lowlifes for selling my vehicle for more than a new one mine was a 201 find another place to buy your cars.the finance man in the boss of nemer's are lowlifes for selling my vehicle for more than a new one mine was a 2019 VW Tiguan SE for 33,282. It wasn't worth it. More

I am giving two stars because I have been driving nothing but VW's for the past decade, and since moving back into the area, we've purchased or leased 3 vehicles from Nemer. They have been great to us up unt but VW's for the past decade, and since moving back into the area, we've purchased or leased 3 vehicles from Nemer. They have been great to us up until now. Otherwise, I'd give one star over this incident. Nothing against my salesman Mark. My issue is with the finance manager Pete. Years ago, I leased a 2019 Jetta SEL Premium on a term of 3 years. Unfortunately, this was just after diesel-gate and it's the first re-design model meant only for pure profit and had very few of the VW niceties I was used to. I hate this car. My lease term was up. I realized that my car is worth almost double what I owe and now I'm going to buy out the lease as it's to my favor. So, I make an appointment. I go in and talk to Mark as the receptionist that takes appointments doesn't really seem to book specific people as she called me 3 hours after my appointment and asked if I was still interested in coming in. Mark has me fill out the standard application for credit, photocopies my ID, insurance, etc. Mark tells me the finance department is busy, but he'll shift it and I should hear back in a few days. I went in on a Wednesday or a Thursday and expected a call back Monday or Tuesday. I hear nothing. I call them. Pete is over the top trying to "help" me out. He says he'll see how far he can get that day and get back to me by 1500. He calls at 1505 and apologizes that he's late. He says he's waiting on title information from VW credit and he's stuck until he gets that information but he'll get back to me ASAP. But, he said that he's called VW credit to let them know that this process is on-going and assures me that there is a grace period and that VW would not be looking to repo my car. That's the last time I ever spoke to Pete. Now, the wait. I wait a few days. I call him at his number he left me (518-878-0002) and leave a VM on 2/1/22, 2/2/22, and 2/3/22. Never any response. Nothing. Two weeks go by and I was in the shower and I think right enough. As my car is worth almost double what I owe, and if VW credit has had enough of my crap, where would the car go if it was repo'ed? I log into my VW Credit account and see I owe over $183 in late fees. I post a payment immediately and call them. The first thing I asked them is if a Pete Desantis from Nemer VW has ever contacted them to let them know that I was trying to buy out my lease. No record. None. I think, that's it. I'll have to sort it. I have VW credit send me all the info I need. I contact USAA. I send them the documents and fill out what I have to. Took me 1.5 hours without any postage. I accomplished in an hour and a half what Nemer (Pete) couldn't be bothered with in two weeks. Icing on the cake: Two days ago, I got a letter in the mail from Nemer. They officially denied my credit application and confirmed to me that they never pulled my credit report, never pulled my credit score, and never asked any third parties about my credit worthiness. That same day, Salesmen Mark leaves me a VM. I call him back and explain everything. He is nothing but apologetic and says he'll let the general manager know. I told him that I would as well via writing. This is my writing so others can know about this finance manager. xxxx of a way to treat a long time customer and combat Veteran. TL/DR: Finance manager Pete DeSantis was (probably IMO) trying to get my car repossessed and returned to them to sell at profit and did nothing to assist me. More

I brought my car home with idiot lights on the dash that were not present when I brought it in! It started raining and the wipers didnt work! I called and spoke to mike! Rude, blaming the age of my car and were not present when I brought it in! It started raining and the wipers didnt work! I called and spoke to mike! Rude, blaming the age of my car and not his mechanic - complaint filed with DM! They will look at it of course my expense! From a ignition housing repair to broken wipers and dash lights! Definately rookie service! BBB this week! More

Bought a new 2019 VW Atlas from them. New purchase experience was good. Since purchasing the vehicle we have brought the car in for multiple issues. One of which was for an issue with the outside experience was good. Since purchasing the vehicle we have brought the car in for multiple issues. One of which was for an issue with the outside temperature display not working properly. After the dealers work was completed the front assist system had a constant error message on the dash. We had never seen this error before this service. The service managers statement was that the this issue was caused by an outside incident and would not be covered. About 8months before this event and this error we hit a small bird and the front grille had a small crack in it from this event. This is what the dealer claims is the root of the issue and they will not cover the problem. More

I recently had a flat tire right near this dealership. The service manager & staff were amazing. They went above and beyond to help me. TY The service manager & staff were amazing. They went above and beyond to help me. TY More

I was hesitant at first to do business with Nemer VW and expected a poor experience like I have had at a few other local dealers. My Nemer dealer, Donte, recognized my concerns, addressed all of them and qu expected a poor experience like I have had at a few other local dealers. My Nemer dealer, Donte, recognized my concerns, addressed all of them and quickly turned my experience into a positive one. The vehicle that I initially went in to purchase was sold that morning. Donte worked hard to find me a different vehicle, and looped in his supervisor, Brian. Together they got me an amazing deal on a much better 2017 VW Passat SE. The initial offer they brought me was so good, there was no need to haggle because they were treating me so well for the inconvenience I experienced for having lost out on the vehicle I went in for. Because of Dante's great work, I was able to take home my new VW the next night. The delivery experience was smooth and wonderful. I highly recommend going to Nemer VW and working with Donte. More

Great Dealership I've bought 2 cars from Archie and I would not hesitate to go back a 3rd time. This dealership is incredible and got me into the car of my dreams. I'm I've bought 2 cars from Archie and I would not hesitate to go back a 3rd time. This dealership is incredible and got me into the car of my dreams. I'm so thankful for everyone there that helped me out! More

See Bob Catania for a great car buying experience I have leased and purchased cars through Nemer since 2012 and have never had an experience more pleasant than working with Bob Catania. He is know I have leased and purchased cars through Nemer since 2012 and have never had an experience more pleasant than working with Bob Catania. He is knowledgeable and works hard to get you the best deal he can. He simplified the car buying process for me and never wasted my time. He was straight forward and truly cared about helping me get into a safer, more reliable vehicle quickly. Throughout the entire sales experience he went above and beyond and, more importantly, after I purchased the vehicle he has continued to provide me with exceptional customer service. I would recommend Bob to anyone who wants a no hassle, great car buying experience! More

You are NOT #1 at Nemer! I recently purchased a 2018 Atlas SEL premium from Nemer. Their customer service is TERRIBLE! The people I dealt with could use a refresher on how to I recently purchased a 2018 Atlas SEL premium from Nemer. Their customer service is TERRIBLE! The people I dealt with could use a refresher on how to treat customers. They were rude and inconsiderate at nearly every level. Zero accountability. Our salesman Mark would often get up and walk away without even excusing himself. Then be gone for prolonged periods of time with no explanation as to where he had gone or what it was in reference to. When we picked up the vehicle Mark did reference that it wasn’t an ideal sales experience and if we could still give him at good review when we got the survey from VW. Insane! I didn’t even know what to say in response. I just walked out. Ultimately we needed up purchasing the car from them because they acquired the special order car 4 weeks before any other could. The deal was the same across the board due the the friends and family voucher we had. To there credit to secure the sale they gave us 500 extra on our trade. Long story short. If you already have a good deal I hand and want to see if you could do better I’d stop by and see but certainly don’t start here. Certain won’t be returning to Nemer and I suggest you look elsewhere as well. More

Helped me out of a jam Bought a used car from another dealer and was very unhappy with it. Bob Catania worked out a deal on a new lease and I couldn't be happier. Great ex Bought a used car from another dealer and was very unhappy with it. Bob Catania worked out a deal on a new lease and I couldn't be happier. Great experience. More