Nemer Volkswagen

My dad and I were met at our car by Josh Masigla. He had an umbrella in hand to cover us from the rain. He greeted us with a friendly smile and handshake. He walked us to the door and held it open for us. I an umbrella in hand to cover us from the rain. He greeted us with a friendly smile and handshake. He walked us to the door and held it open for us. I could tell right away that Josh wasn't like any other car sales people I've had in the past. He had a great attitude and seemed very enthused as well prepared. Josh was very helpful and honest with us. I love my Jetta. It runs great, and feels brand new. Most other sales people are only worried about making the sale and moving onto the next client. However not Josh. He made sure that the mechanics looked at it and made sure everything was taken care of. He also gave me floor mats for the car. All in all I would recomend anyone in search of a car to go to Nemer Volkswagon on Troy Schenectady Rd in Latham, NY, and see Josh Masigla. I know next time me or anyone I know aren't going to have to search very hard to find a dealership as great as Nemer Volkswagon, with a person as great as Josh. Thanks Josh and everyone at Nemer Volkswagon. More

I was visiting relatives in Albany for several days so I figured it would be a good idea to drop my Jetta for service at Nemer while they looked at purchasing a new car there. There was a problem with the f figured it would be a good idea to drop my Jetta for service at Nemer while they looked at purchasing a new car there. There was a problem with the fuel system that was apparently causing the Check Engine Light to illuminate. This would prevent it from passing a state inspection in Vermont, my home state. I was initially promised the car back the same day (Saturday) but it was no big deal if it was not repaired by monday. That day the mechanic advised me that it needed a new catalytic converter and some other work based on problems they discovered. Unfortunately it could not be done that day and would have to wait until monday. Due to problems obtaining parts and other problems it was not ready until next thursday. By that point I had to borrow a car from my parents and return home. No big deal. I was later informed that the car was done -- total bill $1900. I phoned in my credit card number, had my relatives pick said car up. Later on I picked it up and drove it back to Vermont. The day of my arrival, and less than a couple hundred miles out of Nemer's service center the Check Engine Light came back on!!! I took it to a local mechanic who promptly found the problem was caused by a corroded and destroyed vacuum hose in the car. The problem was relatively quick and easy to fix, although I should never have had to take it to the local mechanic because Nemer should have noticed the problem when it was there the week before, especially since corroded vacuum hoses should be easy enough to spot. I don't doubt that the catalytic converter needed to be repaired. If the tech says it did, fine. But why then would they miss destroyed tubing which should be obvious? The car was in the shop long enough to find this problem (Especially at $94/hr!!!!), a visual inspection should have shown this was occurring -- rubber doesn't suddenly corrode on a 200 mile trip to Vermont. I spoke to the Service Manager at Nemer about this trouble. He said that they feel terrible about what happened, but generally unless the code from the machine indicates there is a problem in that particular component they might not see it. No offers of discounts or rechecking it the next time I was in the Albany area. He did mention that I spent a lot of money with them ($1900!!!) so they wanted me to be happy. I do appreciate their apology, but I wish this had not happened at all as it wasted time on my end. Furthermore, Nemer lost out on revenue from repairs they could have made to my car! In conclusion, while the catalytic converter and other work was done properly, the problem was not completely diagnosed or repaired, causing a visit to another mechanic once I got back home. The comments about how the OBD II computer code should be present for the mechanic to look at the part were somewhat sad --- I wonder what mechanics did years ago before computers? A OBDII code should not be required to notice rotting tubing. While the sales people were friendly and knowledgeable, after this service department experience I am glad my parents went somewhere else for their car purchase. More

I had a great experience. Looked online, made appointment, test drove a new vw. Was not pressured into buying. Made a call to come in again and make a deal and walked out with a new car the ver appointment, test drove a new vw. Was not pressured into buying. Made a call to come in again and make a deal and walked out with a new car the very same night! Would definitely recommend and go back again for another car. Barbara H. More

I felt very comfortable at Nemer VW. Everyone is super friendly and laid back. I didn't feel like I was being pushed into anything, which is how I feel at most car dealerships. Mike was really helpful an friendly and laid back. I didn't feel like I was being pushed into anything, which is how I feel at most car dealerships. Mike was really helpful and super easy to talk to. He provided a lot of useful and practical information about the car and he was straightforward about the sale. I would definitely recommend this dealership to my friends and family. More

Mr. Catania was very attune to what we were looking for in an automobile. We were not ready to turn in our leased vehicle, but he assured us, but did not pressure us into leasing a Volkswagen. We had bee in an automobile. We were not ready to turn in our leased vehicle, but he assured us, but did not pressure us into leasing a Volkswagen. We had been thinking about leasing the Tiguan, and, as it turned out, Bob had located the vehicle which met out needs both in price and options. He went the extra mile to ensure that the deal went smoothly, which it did. He also does not come across as overkill to make the sale. Bob had leased our EOS 2 years ago and was as courteous this time as in 2008. We would strongly recommend other customers have Bob assist them in their automibile purchase. More

Mike was terrific. He was personable and friendly, without being pushy. He made my son's car-buying experience positive and memorable. Mike was very knowledgeable about volkswagons and patiently expla without being pushy. He made my son's car-buying experience positive and memorable. Mike was very knowledgeable about volkswagons and patiently explained the features. Without hesitation, I would recommend Nemer and Mike Green to others. Normally we go through our credit union for financing. Because the experience was so positive, we decided to go through the dealership. Pat was also very good and our rate was terrific. Thanks to all! Sheryl More

Nemer Volkswagon was a comfortable environment to shop for a vehicle. My sales rep. Chris did a great job and is a friendly guy to do business with. I would highly recommend him when looking for a car. for a vehicle. My sales rep. Chris did a great job and is a friendly guy to do business with. I would highly recommend him when looking for a car. All of the people (General manager, Financial manager, Car detailer)were very courteous and friendly. I would highly recommend this dealership to anyone. More

I was a Saturn customer and didn't really trust most other car dealers. My experience at Nemer made me change my mind. I was pleased with the experience from start to finish. Josh and everyone at Nem other car dealers. My experience at Nemer made me change my mind. I was pleased with the experience from start to finish. Josh and everyone at Nemer was friendly and I got a great car at a good price. I would recommend Nemer Volkswagon's staff, service and products to anyone. More

The Certified Passat I bought had a defective windshield. They said, "We'll take care of you." In the past that meant nothing. These guys came through - installing a brand new windshield in my Passat and They said, "We'll take care of you." In the past that meant nothing. These guys came through - installing a brand new windshield in my Passat and greasing the squeaking doors! I'm now one happy camper! They did lowball me on the trade in but the monthly payment was where I wanted it to be so I did not argue too long or loudly. More

Nemer VW has been great, the only thing I am dissapointed in is the quality of brakes in my 2009 Jetta. I know this is a problem with VW, and not with Nemer, but I was really upset to have to replace my brak in is the quality of brakes in my 2009 Jetta. I know this is a problem with VW, and not with Nemer, but I was really upset to have to replace my brakes after only 20,000 miles and a year and a half of having the brand new car. Brakes should not have to be replaced after such a short time. More