Nemer Volkswagen

Joshua was very helpful and provided me with excellent service. This is the second vehicle I purchsed from the Nemer Dealership. I was very pleased with my Passat and am enjoying my Touareg very much! service. This is the second vehicle I purchsed from the Nemer Dealership. I was very pleased with my Passat and am enjoying my Touareg very much! Joshua is an outstanding salesperson and represents the dealership well. More

I bought a 2011 VW Golf from Nemer VW in the end of Dec 11. My experience was very negative and continues to be with their service department. I would avoid this dealership at all costs, as once they sel 11. My experience was very negative and continues to be with their service department. I would avoid this dealership at all costs, as once they sell you the car, their service ends. I put money down on a car 1 month prior to pickup as I was moving to the area. I went to pickup the car a month later and paid the rest of the balance. I thought I could pay by check, but the dealer does not take checks, so I was forced to wire it to them for a $20 dollar fee. Next I was to register my vehicle from out of state, which they were informed about a month prior, I was required to figure out the forms and fill them out myself, although they charge a fee to do this. When I went to get the car, the car was out of gas causing another 45 minute delay, In addition to the fact that the car was missing the floor mats, which they could not find. As a final straw, they had misplaced the keys and when they found them, they found 2 of the three. All in all with paying cash for the vehicle it took 4 hours. Since then we have had engine light trouble and the radio broke. We have scheduled appointments to get it fixed, although when we go to the appointment we wait most of the day to tell us they can't get to it. Now we are waiting for them to get new radio shipped in, as we have waited 2 weeks to get an appoinment. I will say the price on the car was pretty fair, however anything else with this dealership, I would avoid like the bubonic plague of the Middle Ages, as they have absolutely terrible customer service and seemingly don't care. Once we get this problem sorted out, we will drive the extra 5 miles to somewhere else. SMS More

Nemer was the first dealership we started our car search at. The bar was set high after leaving there the first day. Josh was very knowledgeable, helpful and more importantly not overbearing. He was very co at. The bar was set high after leaving there the first day. Josh was very knowledgeable, helpful and more importantly not overbearing. He was very considerate when we told him our situation. We returned the next day to test drive the car as we didn't have time the first day. He had everything ready and set that day and He answered every question we threw at him about the car (which was a lot). The quality of work, friendliness, and customer service at Nemer was a 10/10 compared to other dealerships we went to that weekend. We purchased the car a week later after we went over our options that week. We drove into the dealership in my old car and left with exactly the car I wanted. Nemer/Josh really worked with us to get the price right too. Everyone we worked with throughout the car buying process was considerate and never pushy. It was a great experience for my first car purchase. I would recommend this dealership as well as Josh to anyone looking for a car! More

The reason I gave this review is I feel that Nemer VW had done their best to get me a fair trade for my car. They also took the extra steps to try and help me get the financing I needed. I would recommend th done their best to get me a fair trade for my car. They also took the extra steps to try and help me get the financing I needed. I would recommend this dealership to anyone of my friends or family. More

The only Negative I have is that I was left to wait for long periods which I haven't had to do at other dealers. I experienced this before when I looked into purchasing a vehicle at the same dealer (differ long periods which I haven't had to do at other dealers. I experienced this before when I looked into purchasing a vehicle at the same dealer (different sales person) last year and it made me leave and go else where. This time I was still left waiting for long periods but it wasn't as bad. More

I went to nemer to buy a used jetta and had the best buying experience I ever had. I have bought many cars in my lifetime and by far this was the best place to buy a car. Josh was GREAT, he took very go buying experience I ever had. I have bought many cars in my lifetime and by far this was the best place to buy a car. Josh was GREAT, he took very good care of me and my family helping us find the right car. Everyone at nemer was so nice and helpful. I without a doubt am going back there to buy my next car and sending all my friends and family to see josh when its their turn to buy. Thank you everyone for all your help!!!!!! More

I was lucky enough to get Chris Horn as my salesperson at Nemer. He is really great. Chris was knowledgeable, always available and most of all patient with me. I believe I got the right car for me at a good Nemer. He is really great. Chris was knowledgeable, always available and most of all patient with me. I believe I got the right car for me at a good price and I left with a smile. I hope the management at Nemer knows what an asset Chris is to their team. I look forward to my continuing relationship with Nemer sales and service. More

I have purchased many vehicles over the years. Of all the dealings I have ever had, this was one of the best experiences of all. Martin Nemer VW made me feel like family. The whole staff was very friendly an dealings I have ever had, this was one of the best experiences of all. Martin Nemer VW made me feel like family. The whole staff was very friendly and cordial. It's always great when you leave a dealership and feel that you have been treated fairly. This doesn't happen too often. Martin Nemer VW did it right! Bob Catania is a super nice person and salesman who treated me with the utmost respect. Mike O'Toole, Sales Manager and Bob worked together to get me the best trade in I was offered towards a new Touareg TDI. I had been to other dealerships. Nemer certainly worked out the best deal. I would like to thank Tracy Brown for going over the whole vehicle with me and for her super customer service. Being that everyone I had spoke to in this dealership was so professional, including Pat Howard the finance guy. I'm rating them a perfect score, which means I'm 100% satisfied! Thank you all and keep up the good work. Regards, Bob P. More

My dad and I were met at our car by Josh Masigla. He had an umbrella in hand to cover us from the rain. He greeted us with a friendly smile and handshake. He walked us to the door and held it open for us. I an umbrella in hand to cover us from the rain. He greeted us with a friendly smile and handshake. He walked us to the door and held it open for us. I could tell right away that Josh wasn't like any other car sales people I've had in the past. He had a great attitude and seemed very enthused as well prepared. Josh was very helpful and honest with us. I love my Jetta. It runs great, and feels brand new. Most other sales people are only worried about making the sale and moving onto the next client. However not Josh. He made sure that the mechanics looked at it and made sure everything was taken care of. He also gave me floor mats for the car. All in all I would recomend anyone in search of a car to go to Nemer Volkswagon on Troy Schenectady Rd in Latham, NY, and see Josh Masigla. I know next time me or anyone I know aren't going to have to search very hard to find a dealership as great as Nemer Volkswagon, with a person as great as Josh. Thanks Josh and everyone at Nemer Volkswagon. More

I was visiting relatives in Albany for several days so I figured it would be a good idea to drop my Jetta for service at Nemer while they looked at purchasing a new car there. There was a problem with the f figured it would be a good idea to drop my Jetta for service at Nemer while they looked at purchasing a new car there. There was a problem with the fuel system that was apparently causing the Check Engine Light to illuminate. This would prevent it from passing a state inspection in Vermont, my home state. I was initially promised the car back the same day (Saturday) but it was no big deal if it was not repaired by monday. That day the mechanic advised me that it needed a new catalytic converter and some other work based on problems they discovered. Unfortunately it could not be done that day and would have to wait until monday. Due to problems obtaining parts and other problems it was not ready until next thursday. By that point I had to borrow a car from my parents and return home. No big deal. I was later informed that the car was done -- total bill $1900. I phoned in my credit card number, had my relatives pick said car up. Later on I picked it up and drove it back to Vermont. The day of my arrival, and less than a couple hundred miles out of Nemer's service center the Check Engine Light came back on!!! I took it to a local mechanic who promptly found the problem was caused by a corroded and destroyed vacuum hose in the car. The problem was relatively quick and easy to fix, although I should never have had to take it to the local mechanic because Nemer should have noticed the problem when it was there the week before, especially since corroded vacuum hoses should be easy enough to spot. I don't doubt that the catalytic converter needed to be repaired. If the tech says it did, fine. But why then would they miss destroyed tubing which should be obvious? The car was in the shop long enough to find this problem (Especially at $94/hr!!!!), a visual inspection should have shown this was occurring -- rubber doesn't suddenly corrode on a 200 mile trip to Vermont. I spoke to the Service Manager at Nemer about this trouble. He said that they feel terrible about what happened, but generally unless the code from the machine indicates there is a problem in that particular component they might not see it. No offers of discounts or rechecking it the next time I was in the Albany area. He did mention that I spent a lot of money with them ($1900!!!) so they wanted me to be happy. I do appreciate their apology, but I wish this had not happened at all as it wasted time on my end. Furthermore, Nemer lost out on revenue from repairs they could have made to my car! In conclusion, while the catalytic converter and other work was done properly, the problem was not completely diagnosed or repaired, causing a visit to another mechanic once I got back home. The comments about how the OBD II computer code should be present for the mechanic to look at the part were somewhat sad --- I wonder what mechanics did years ago before computers? A OBDII code should not be required to notice rotting tubing. While the sales people were friendly and knowledgeable, after this service department experience I am glad my parents went somewhere else for their car purchase. More