Nemer Volkswagen

My opinion Pam in the Service Department is hands down the best at Nemer. Has assisted me with all of my appointments, questions and concerns. Pam deserves to be acknowledged by the dealership. the best at Nemer. Has assisted me with all of my appointments, questions and concerns. Pam deserves to be acknowledged by the dealership. More

I normally don’t do this but this time it’s warranted. This is my second time dealing with Nemer. My first experience back in 2021 was great, everything was smooth and I was taken care of. Fast forward to This is my second time dealing with Nemer. My first experience back in 2021 was great, everything was smooth and I was taken care of. Fast forward to 2024 I’m back at Nemer to purchase a newer vehicle. The process was smooth and easy with no issues. I was told my vehicle had been detailed, passed inspection and received an “oil change” 2 weeks from the day I purchased my vehicle and drove off the lot at Nemer I went to Midas to have new wheels and tires installed. I watched the service technician pull both of these filters from my vehicle. The cabin filter was caked with nesting material from what must have been mice. The second was the engine air filter that was covered in debris. Both filters were the original filters from 2021 when the car was purchased. I reached out to Nemer VW, Paul who what’s the salesman that I dealt with I also reached out via phone to the manager of Nemer VW who declined to get back to me. Paul stated to me that in fact and oil change was done but an inspection of the filters is not something that is done. As someone who has purchased man vehicles from multiple dealers not once have I ever not had my filters inspected, changed or even asked if I wanted to have them replaced with new ones (at my expense or the dealers). Never have I ever felt so disregarded by a dealership before and as someone with a wife who is 26 weeks pregnant we were both breathing in the debris from the cabin filter. I have not been reacted back out to in regards so rectify this situation which leads me unfortunately have to post this negative review. More

A Challenging Customer Experience with NEMER Volkswagen in Albany, NY I moved to the Albany region with high expectations of exceptional customer service. My initial experience with NEMER Volkswagen, on in Albany, NY I moved to the Albany region with high expectations of exceptional customer service. My initial experience with NEMER Volkswagen, one of the largest dealerships in the area, was thought to positive, till my enthusiasm has been overshadowed by a significant issue post-purchase. I bought a Volkswagen Atlas with them, fully equipped, including bicycle transborder accessories. Unfortunately, a persistent noise has plagued my driving experience, starting at just 30 miles per hour. When I reported this to NEMER, I was surprised to learn that the issue is well-known but unresolved. The service team informed me, without hesitation, that there is nothing they can do about it, which left me in disbelief. This lack of resolution is deeply disappointing. I invested in what I thought would be a dream vehicle, only to discover that a known issue was sold to me without any warning. The proposed "solution" is to seek out aftermarket accessories, which is far from ideal. I'm sharing this experience as a caution to others and a call for the NEMER dealership to reconsider their approach to customer service. I hope to find a more sensible resolution soon and will provide updates as my situation progresses. Thank you for your attention. More

Ryan DeLaurie was the moste efficent, nice and completely attentive car sales oerson i have ever had the chance of meeting with. Than You so much Ryan Mari attentive car sales oerson i have ever had the chance of meeting with. Than You so much Ryan Mari More

I was in Nemer on a Saturday getting my oil change and service on my 2021 Atlas crossover and I decided to look around while I was waiting . A specific car caught my eye on the floor . I wasn’t in the m service on my 2021 Atlas crossover and I decided to look around while I was waiting . A specific car caught my eye on the floor . I wasn’t in the market to buy but I did . I had a very pleasant experience with Brad and Fred Maser. I decided on a 2023 Arteon. The whole buying experience was very pleasant and easy. They all went above and beyond to make sure I was happy. Keith in financing made everything easy as well. Picked my car up as promised . Top notch service! Highly recommend. They deserve more than 5 star, I give them a 10! More

Shopping for vehicle and stopped at many dealers in the area. Then I stopped at Nemer to look around. Found a couple of vehicles I was interested in and I spent quite abit of time speaking with both Mike B area. Then I stopped at Nemer to look around. Found a couple of vehicles I was interested in and I spent quite abit of time speaking with both Mike Brunina and Brad. Both were very helpful in answering all my questions. Definitely moved to the top of my list of places to buy a vehicle from. These guys are the best! More

Have bought 3 cars here. Always exceptional service and sales. Streight forward dealings with no games. Never a need to go elsewhere. Always exceptional service and sales. Streight forward dealings with no games. Never a need to go elsewhere. More

Had a 2014 Passat and the FOB went bad. Went to the dealership and ordered a new one. Cant drive the vehicle without a working FOB. They said 2-3 business days. I called after 3 days, the Went to the dealership and ordered a new one. Cant drive the vehicle without a working FOB. They said 2-3 business days. I called after 3 days, they said no its now 2 weeks. 2 weeks goes by I call and now its changed again to 2-3 more business days because their was an internal error with no explanation. Im renting a vehicle the entire time. Finally the Fob comes in. $300 for a new fob and program. I even asked for a military discount since I am a 100% disabled Combat Veteran. No Discounts. These dealerships service department fees are outrageous. Their was one person in particular who was extremely helpful his name was Kyle. More

Lier's all of them and over charging for there vehicle's find another place to buy your cars.the finance man in the boss of nemer's are lowlifes for selling my vehicle for more than a new one mine was a 201 find another place to buy your cars.the finance man in the boss of nemer's are lowlifes for selling my vehicle for more than a new one mine was a 2019 VW Tiguan SE for 33,282. It wasn't worth it. More

I am giving two stars because I have been driving nothing but VW's for the past decade, and since moving back into the area, we've purchased or leased 3 vehicles from Nemer. They have been great to us up unt but VW's for the past decade, and since moving back into the area, we've purchased or leased 3 vehicles from Nemer. They have been great to us up until now. Otherwise, I'd give one star over this incident. Nothing against my salesman Mark. My issue is with the finance manager Pete. Years ago, I leased a 2019 Jetta SEL Premium on a term of 3 years. Unfortunately, this was just after diesel-gate and it's the first re-design model meant only for pure profit and had very few of the VW niceties I was used to. I hate this car. My lease term was up. I realized that my car is worth almost double what I owe and now I'm going to buy out the lease as it's to my favor. So, I make an appointment. I go in and talk to Mark as the receptionist that takes appointments doesn't really seem to book specific people as she called me 3 hours after my appointment and asked if I was still interested in coming in. Mark has me fill out the standard application for credit, photocopies my ID, insurance, etc. Mark tells me the finance department is busy, but he'll shift it and I should hear back in a few days. I went in on a Wednesday or a Thursday and expected a call back Monday or Tuesday. I hear nothing. I call them. Pete is over the top trying to "help" me out. He says he'll see how far he can get that day and get back to me by 1500. He calls at 1505 and apologizes that he's late. He says he's waiting on title information from VW credit and he's stuck until he gets that information but he'll get back to me ASAP. But, he said that he's called VW credit to let them know that this process is on-going and assures me that there is a grace period and that VW would not be looking to repo my car. That's the last time I ever spoke to Pete. Now, the wait. I wait a few days. I call him at his number he left me (518-878-0002) and leave a VM on 2/1/22, 2/2/22, and 2/3/22. Never any response. Nothing. Two weeks go by and I was in the shower and I think right enough. As my car is worth almost double what I owe, and if VW credit has had enough of my crap, where would the car go if it was repo'ed? I log into my VW Credit account and see I owe over $183 in late fees. I post a payment immediately and call them. The first thing I asked them is if a Pete Desantis from Nemer VW has ever contacted them to let them know that I was trying to buy out my lease. No record. None. I think, that's it. I'll have to sort it. I have VW credit send me all the info I need. I contact USAA. I send them the documents and fill out what I have to. Took me 1.5 hours without any postage. I accomplished in an hour and a half what Nemer (Pete) couldn't be bothered with in two weeks. Icing on the cake: Two days ago, I got a letter in the mail from Nemer. They officially denied my credit application and confirmed to me that they never pulled my credit report, never pulled my credit score, and never asked any third parties about my credit worthiness. That same day, Salesmen Mark leaves me a VM. I call him back and explain everything. He is nothing but apologetic and says he'll let the general manager know. I told him that I would as well via writing. This is my writing so others can know about this finance manager. xxxx of a way to treat a long time customer and combat Veteran. TL/DR: Finance manager Pete DeSantis was (probably IMO) trying to get my car repossessed and returned to them to sell at profit and did nothing to assist me. More