Nemer Ford

Oil change experience Excellent service from purchasing a vehicle to having service. Great team and very people oriented! Consistently the superior customer service and qua Excellent service from purchasing a vehicle to having service. Great team and very people oriented! Consistently the superior customer service and quality of collaborating with the customer for the best deals and satisfaction. More

Routine oil change Prompt friendly service. Did not have an appointment. Oil change price was higher than expected based on havingg the same work done at other dealers. Prompt friendly service. Did not have an appointment. Oil change price was higher than expected based on havingg the same work done at other dealers. More

My car is my baby Nothing but the best service from the front desk to the shop. I must have talked to half of the service department learning about things I can do to i Nothing but the best service from the front desk to the shop. I must have talked to half of the service department learning about things I can do to improve my ride. I even got to talk to the Gm Mr Blake as well as Aron who is service Manager. They make you feel important. More

New truck purchase Great experience will send people there way Features if F350 explained clearly................ Thank you. Priced right clean ready to go in one da Great experience will send people there way Features if F350 explained clearly................ Thank you. Priced right clean ready to go in one day Love it More

I have been a loyal customer with Nemer Ford The last two times I have brought my car to Nemer Ford they have not done a good job. I’ve tried to speak with with mgt with no success, I will speak The last two times I have brought my car to Nemer Ford they have not done a good job. I’ve tried to speak with with mgt with no success, I will speak Rick B the GM an Erin the service manager on Monday an hopefully my concerns will be addressed More

Regular Service The service was awesome, very professional, quick and easy! I will definitely be back in the spring when my lease expires. I hope the sales team is as The service was awesome, very professional, quick and easy! I will definitely be back in the spring when my lease expires. I hope the sales team is as efficient and professional as the Service Department and Greg! More

Decent service with not many bells & whistles. I've been to this dealer for service a few times since purchasing my vehicle here. They honestly do the very minimum to keep you satisfied without a I've been to this dealer for service a few times since purchasing my vehicle here. They honestly do the very minimum to keep you satisfied without a lot of perks. I've been to other dealers that offer free snacks and waiting rooms for parents with kids to keep them entertained, and free car washes after service. You won't find any of those things here. More

Body shop I recently got in an accident and had my car transferred to Nemer Ford bodyshop. Everything was going smoothly and Steve was a lot of help during the I recently got in an accident and had my car transferred to Nemer Ford bodyshop. Everything was going smoothly and Steve was a lot of help during the process. However, when it came to the completion of my 2019 GMC terrain, which took two months to complete with some insurance issues, the pick up process was a completely unacceptable experience. I was told to find a cashier desk, where a younger girl gave me my keys and told me to go find my car. Keep in mind this was a $16,000 job. No review of the repairs done, no explanation, nothing. Just, “here’s your keys, go find your car in the back parking lot.” As a service member pulled up my car and was like here you go, I started looking over my car and a service memeber asked if I would like to speak to the body shop manager. Steve the manager, then came out to talk to me. I found plastic broken pieces, garbage, in the back of my trunk. He said this was an embarrassment, I said you’re right. This whole experience was awful and I made sure he understood that. I’m not sure I would recommend anyone else to have to go through this awful experience. More

Getting my college aged son’s car serviced! I travel 40 minutes or so to get service done at Nemer Ford b/c.... I have never been disappointed!! I’ve never had an issue w an appointment, my CARS I travel 40 minutes or so to get service done at Nemer Ford b/c.... I have never been disappointed!! I’ve never had an issue w an appointment, my CARS are done before promised,... I couldn’t be happier!! Greg Pratt was my service contact... SUPER friendly, professional, great experience!! I was having my son’s VW golf serviced before he went back to school.... we had the emergency brake fixed!! He TRIED to get it fixed in buffalo while at school.... needless to say, Nemer Ford fixed it in 30 minutes!! Thank you More

Service department very professional Service is great. Sales department doesn’t know you are alive unless you need another vehicle. Sales never contacted me after I bought my truck. Service is great. Sales department doesn’t know you are alive unless you need another vehicle. Sales never contacted me after I bought my truck. More