Nemer Ford

Waited 30 minutes in person to get parts ordered that had been identified (correctly) over the phone previously... Wendy could not properly located them. In another instance attempted to get a price for had been identified (correctly) over the phone previously... Wendy could not properly located them. In another instance attempted to get a price for an item over the phone and was told it could not be done without the VIN... Don told me he would not even try to look it up (I did not ask him to order anything, just for a price) and then hung up the phone when I told him to try. I then called another Ford dealer who had no problem giving me a price on the correct part, over the phone and without the VIN! It left me so irritated that I will no longer use the Nemer Ford parts department, despite its convenience for me. More

Nemer ford worked great with me specifically Randy Wall. He worked hard and for a number of weeks to find me a car that I would be satisfied with and he did his job. Not to mention the great deal I recieved He worked hard and for a number of weeks to find me a car that I would be satisfied with and he did his job. Not to mention the great deal I recieved on the car. It was way more than I could have asked for. Thanks for your time! More

I have found workig with both Matt Murhpy & Charlie Albrecth to be both professional and classy in their working relationship. Both are also very timely in their callbacks and always deliver on their p Albrecth to be both professional and classy in their working relationship. Both are also very timely in their callbacks and always deliver on their promises made to my wife and I, every time we call. More

Steve was very forthcoming about the nature of the warranty issue with my side view mirror. It was installed incorrectly twice by another Ford dealer, and Steve took care of it after pointing me in t warranty issue with my side view mirror. It was installed incorrectly twice by another Ford dealer, and Steve took care of it after pointing me in the direction of the customer support hotline. it's fixed properly now, and it only took his team once. More

I have been a customer for many years. I've leased my last 3 cars from Nemer. I am known there on a first name basis and the staff is friendly and welcoming. I also really appreciate it when Dave Dutcher last 3 cars from Nemer. I am known there on a first name basis and the staff is friendly and welcoming. I also really appreciate it when Dave Dutcher gives me a ride to work while my car is being serviced. Larry from service is a super nice guy and Randy Wall helped me swap my ride with no hassle. I told him what I wanted and he made it work for me. More

I went in to get my car serviced and knew it wasn't under warranty at that time. It is a Saturn and the parts sometime are unavailable. I had gone to another service place and found my car needed a bushing? warranty at that time. It is a Saturn and the parts sometime are unavailable. I had gone to another service place and found my car needed a bushing? I was told it would cost over $200. I was Very concerned as I had just gotten the car about 3 mo prior and didn't have the income to get this work completed. To make a shorter story, service contacted sales and the work was done at your cost. I don't choose to take advantage but it was worked out w/the sales-service managers.) I was offered to go home and come back at some other time, as I had to go into the hospital. I feel and Firmly believe that your service people Know their business when it comes time for car repairs. They fixed it and it runs Better than when I left the lot with it, 3 mo. prior. I've had NO problems since. I thank you for this service that you gave me. My only thing that I would like to see in your waiting room is maybe? some complimentary cookies or some "reasonably priced food" at no cost, like a donut or ? so you can grab a quick bite to eat should you run out of your house in a hurry and not have any money on you to use the vending machine. I remember Saturn had that and I Loved it for that reason. It is just a Suggestion and I would hope you wouldn't take this personally as to your waiting area for service customers!!! More

great team player, eager to help and was offered many times to test drive different cars, only problem was with me because i did not have my wife and daughter with me at the time because the new car is g times to test drive different cars, only problem was with me because i did not have my wife and daughter with me at the time because the new car is going to be for them , some time i think around the 3rd week of December is my time frame to buy,a new ford for them, i hope i will win the free tickets, and then be able to show off their new car ,and maybe some family members will take the drive to see you and hopefully they will also buy, thanks, yours truly john sabatino .. More

Jim was really great to work with, he did everything possible to get me the deal I wanted when I bought my truck.I was so amazed that he was not pushy or that Nemer was the only dealer around but instea possible to get me the deal I wanted when I bought my truck.I was so amazed that he was not pushy or that Nemer was the only dealer around but instead he worked his tail off to put me in my F-150!!!!! Thanks alot Jim and Nemer Ford!!!!!!!!!! More

Randy was very good to us during the whole process of my husband and I purchasing the vehicle. It was the service that we weren't happy with when the axle had to be replaced. It was given back to us and we husband and I purchasing the vehicle. It was the service that we weren't happy with when the axle had to be replaced. It was given back to us and we weren't informed that the axle needed to be replaced and was on order. Then I lost a bunch of transmission fluid. We requested the vehicle to be picked up and fixed properly. We have considered purchasing a different vehicle, but haven't had the time to come in. More

i really don't know what to say but when i go there to get my car checked for what ever has to be done with it i am always satisfied with the service the people that work there and the quality of work don get my car checked for what ever has to be done with it i am always satisfied with the service the people that work there and the quality of work done ,so that is why i go to nemer ford on quacker road all the time ,thank you... More