Nelson Nissan in Broken Arrow

Service department is in need of improvement. I have always had a difficult time scheduling a timely appointment. A week ago I scheduled a normal oil change/rotation appointment online and received conf always had a difficult time scheduling a timely appointment. A week ago I scheduled a normal oil change/rotation appointment online and received confirmation. Today when I arrived I was told I had no appointment and they could not work it in (of course). The service person told me to go to Jiffy Lube! I know there are warranty items probably due and I wanted to discuss tire purchase. I guess somebody else will be happy to have that business as well. More

Recently purchased a 2014 Chevrolet Silverado from Broken Arrow Nelson Nissan, Harleigh Purdum worked with us throughout whole process very polite / courteous and and respectful- Great experience all in all Arrow Nelson Nissan, Harleigh Purdum worked with us throughout whole process very polite / courteous and and respectful- Great experience all in all - Thanks for being so professional. More

This is for the service department. I worked with Christian and he was absolutely amazing. He was always polite when we talked and they did great job on my truck when it wasn’t an easy fix. Christian and he was absolutely amazing. He was always polite when we talked and they did great job on my truck when it wasn’t an easy fix. More

Anytime it takes 10 days to get an appointment and 3 more days to diagnose a problem and it still isn’t done, a dealership has a big problem. days to diagnose a problem and it still isn’t done, a dealership has a big problem. More

Had THE WORST experience here. Told them we wanted a certain car, they had us wait 2 days.. called and told us we are approved and to come on in, and then they sold it to somebody who just came in that certain car, they had us wait 2 days.. called and told us we are approved and to come on in, and then they sold it to somebody who just came in that day... not happy. Would give 0 stars if I could More

This is for the service dept, in which Payton and his technicians were superb in their explanation of my vehicle, amazing hard work, in stock parts, the greatest of all is the communication and keeping y technicians were superb in their explanation of my vehicle, amazing hard work, in stock parts, the greatest of all is the communication and keeping you informed every step of the way, we had the pleasure of Payton to be our advisor and he was so wonderful, letting you know step by step until your vehicles work is complete. Their honest and truly take pride in the work they do on vehicles. They are quick efficient with an overall A+ with 20 stars max on my scale. More

From the 1st correspondence the team at Nelson was top notch. We had the best experience and JG was an excellent advisor. Thank you all for making purchasing a vehicle such an easy and pleasant experie notch. We had the best experience and JG was an excellent advisor. Thank you all for making purchasing a vehicle such an easy and pleasant experience!! 👍 More

Kept car one week and could not find or hear cracking noise that vehicle was brought in for, for the second time, yet noise was heard leaving dealership. Also heat not getting hot, said they topped coola noise that vehicle was brought in for, for the second time, yet noise was heard leaving dealership. Also heat not getting hot, said they topped coolant off and working- it is not. Vehicle under warranty but tell me that it will cost $125 for a diagnosis. (?eh?) Upon picking my vehicle up, I found that they used over 1/3 tank of gas and did not replenish like they ask you to do with thier loaner vehicle. Called dealership and was told they should refill gas, go speak to GM. When I went back in, was treated like that's standard and was crazy for mentioning. Had to argue with and ask if they give the same expectations back. Then when they finally agreed, I had to follow the mechanic to the gas station which he then used profound words at the pump due to gas card not working, refilling with $5. Would not recommend Nelson Nissan. More

Great expirience, Jad Moskau was very helpfull. I have base my rating on the great costumer service experience I had with the sales person, which is Jad Muskau. his a great guy. very helpful. so if I have base my rating on the great costumer service experience I had with the sales person, which is Jad Muskau. his a great guy. very helpful. so if you're thinking about getting a car, I would recommended you to go see Jad, at Nelson Nissan in Broken arrow.J More

Wonderful customer service I highly recommend the service department at Nelson Nissan in Broken Arrow. In particular, David Reed who has a wonderful blend of professionalism mi I highly recommend the service department at Nelson Nissan in Broken Arrow. In particular, David Reed who has a wonderful blend of professionalism mixed with friendliness. He kept me informed along the way of getting my car expertly repaired. More