Nelson Mazda Norman

Outstanding customer service. Took my Mazda 6 for service and oil change. With no appointment. Robert and Sandra calling me by my name took Outstanding care of me explained all wh Took my Mazda 6 for service and oil change. With no appointment. Robert and Sandra calling me by my name took Outstanding care of me explained all what needed to be done and how much will it be. They had me in and out in no time. Thanks for your commitment. More

Car buying was an unexpected pleasure I started my search via the TrueCar buying service offered by my credit union. It's the same service offered by my insurance company, Farmers. I'd r I started my search via the TrueCar buying service offered by my credit union. It's the same service offered by my insurance company, Farmers. I'd researched vehicles for a couple of years and had narrowed it down to a range of models and knew what price I wanted to pay. Using the service, I was put in touch with three dealers. Steve was the first person to call, and in the process leading up to my visit was the best experience. Contacts from the other two dealers were too pushy, too many emails, trying too hard to please. Steve and I set up an appointment to do a test drive as I wanted to experience both the 'i' and the 's' models of the car I bought. Steve was affable, highly knowledgable, and while certainly a salesman, I never felt unduly pressured during the experience. The finance part of the deal was the biggest surprise, however. Not only did we quickly arrive at what my research told me was a fair price for the vehicle, I came in with a pre-approved loan, and the whole process took less than 10 minutes. Franco was kind and professional, and I felt like I was in the driver's seat during the conversation, including discussion of warranties. After that, I was given a tour of the facilities, including the service facilities and met husband and wife team Robert and Sandra, and Steve scheduled my first service visit while I was there. Two years of maintenance came with my vehicle, and I was impressed with the 'total care' I was given in that regard. I would certainly recommend this dealer, the TrueCar buying experience, the vehicle itself (the Mazda 3 s Grand Touring is an amazing value) and Mazda as a company. More

Wonderful Dealership! It had been over 10 years since I bought my last car. Part of the reason was having to deal with the hassles of going to a dealership and dealing with It had been over 10 years since I bought my last car. Part of the reason was having to deal with the hassles of going to a dealership and dealing with all the scams/trickery in finance. I have had terrible experiences in the past, so I was expecting the same. Let me say, I was absolutely wrong! Joe Ferdowski and Sean Porterfield were very nice and straightforward guys! I was very surprised that I actually received the price that was advertised, I even received a better deal on the interest rate than I thought! This was definitely a far better experience than I could have possibly imagined! I would definitely recommend Joe if you are looking for a new Mazda! More

Good Job! I worked with Steve Adams and had a great experience with him and the business office. They were very friendly and direct and discussed all my options I worked with Steve Adams and had a great experience with him and the business office. They were very friendly and direct and discussed all my options. We made a deal I was happy with and I am very satisfied. Great car and great business dealings. I would be happy to work with these guys again. More

Friendly Environment The Reynolds atmosphere was very friendly and helpful. Reynolds didn't have the car that I wanted but they went out of their way to get the car, which The Reynolds atmosphere was very friendly and helpful. Reynolds didn't have the car that I wanted but they went out of their way to get the car, which was in another state. Steve had the car ready 2 days later. Great customer service. I would definitely recommend buying from this dealership. More

Car shopping They made my experience with buying my very first new car enjoyable. The cars men also involved my 2 year old son in on the prosses which made it eas They made my experience with buying my very first new car enjoyable. The cars men also involved my 2 year old son in on the prosses which made it easier on deciding what car to go with. They also worked hard to get me approved for the car. More

Great experience! Everyone was very friendly. Steve and Ed were awesome and went above and beyond to get me into the car I wanted. I greatly appreciate all the hard wor Everyone was very friendly. Steve and Ed were awesome and went above and beyond to get me into the car I wanted. I greatly appreciate all the hard work everyone put in to get me what I wanted on my terms! Thank you! More

Awesome! I love my new Lincoln MKX. The salesman, Cody was very professional and courteous. He was wonderful. He made the experience fun. Linda in financ I love my new Lincoln MKX. The salesman, Cody was very professional and courteous. He was wonderful. He made the experience fun. Linda in finance was very helpful as well, very nice. More

Mazda Service I have always found Mazda service department to be clean, prompt and efficient. The service representatives are friendly and do a good job of keeping I have always found Mazda service department to be clean, prompt and efficient. The service representatives are friendly and do a good job of keeping customer informed about the car. I have used Reynolds for about 7years and have always had a positive experience. More

Service Department Robert did a wonderful job of getting my new car cleaned up and ready to go for me to take home. I look forward to future visits over the years! Thank Robert did a wonderful job of getting my new car cleaned up and ready to go for me to take home. I look forward to future visits over the years! Thank you very much! More