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Nelson Mazda Murfreesboro - Service Center
Murfreesboro, TN
346 Reviews
346 Reviews of Nelson Mazda Murfreesboro - Service Center
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June 15, 2021
I’ve visited several times. Initially the service was perfect, now everytime I visit something is not done right. Examples would be I either call back on the highway with a TPS sensor going off because t perfect, now everytime I visit something is not done right. Examples would be I either call back on the highway with a TPS sensor going off because they didn’t reset it, or I have to go back and ask why the car is shaking when breaking and it didn’t before, yet they put 4new tires on. “Oh you can bring it back and they can drive it around.” “The tech didn’t feel that shaking/vibrating you experienced.” Go to another Mazda in Cool Springs because it vets worse, they immediately tell me my rotors are worn and my tires need balancing?! Since when is a tire balance not standard with the purchase of four new tires?! And if it’s not, why wouldn’t you explain that it was needed? They are absolutely the sweetest people but things have changed in the way of quality and attention to detail. My service attendant use to come and tell me when my service is complete or at least text me, not now. I sit and wait and yet look up and my car has been pulled upfront as complete for several minutes. And no one has notified me. I think Nelson Mazda Murfreesboro has something special but I may have to find another location to service my car if I have to jump through hoops to get better service. It makes me sad to say this because I truly thought I found the service team jackpot in them. More
by niana101
Verified CustomerEmployees Worked With
Lonnie Stevens, Zach Puckett
June 11, 2021
I am always greeted quickly as soon as I pull up. They also have details of what needs to be done and will explain if anything else should be looked at. also have details of what needs to be done and will explain if anything else should be looked at. More
by rbhslh95
Employees Worked With
Lonnie Stevens, Zach Puckett, Liz Roche
June 07, 2021
Why do I always get the feeling that warranty work is a nuisance and they are doing me a favor?? Warranty work is part of the price of the vehicle. I’ve already paid for it and it is owed to me!!! nuisance and they are doing me a favor?? Warranty work is part of the price of the vehicle. I’ve already paid for it and it is owed to me!!! More
by JWTRIBBLE1
Employees Worked With
Lonnie Stevens
June 05, 2021
I always have the best customer service when I bring my car here. The service department is excellent. Lonnie and Zach always are respectful and helpful. car here. The service department is excellent. Lonnie and Zach always are respectful and helpful. More
by Anna
Employees Worked With
Lonnie Stevens, Zach Puckett
May 30, 2021
The video is a nice touch wonderful ! Very clean showroom with snacks available what a wonderful touch great place to wait for your car to be serviced with snacks available what a wonderful touch great place to wait for your car to be serviced More
by jpetrunich
Employees Worked With
Zach Puckett
May 18, 2021
A positive experience. Everything done professionally and efficiently. Extra effort put in by a second service advisor to power wash pollen-laden car. You can not ask for a better experience. efficiently. Extra effort put in by a second service advisor to power wash pollen-laden car. You can not ask for a better experience. More
by ebcraig
Employees Worked With
Zach Puckett
May 16, 2021
Excellent service and friendly staff . I am so happy Excellent service and friendly staff . I am so happy with my purchase. The quality of service from my sales person to the service department has bee Excellent service and friendly staff . I am so happy with my purchase. The quality of service from my sales person to the service department has been awesome. It’s all been a great experience. I highly recommend Nelson Mazda of Murfreesboro. More
by dawnclemenstrue
Employees Worked With
Zach Puckett
May 16, 2021
Zach did a great job. I came in on Friday morning; the issue was handled promptly with no delay and multiple updates throughout the process. 10/10 issue was handled promptly with no delay and multiple updates throughout the process. 10/10 More
by jrevels_12
Employees Worked With
Zach Puckett
