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Nelson Mazda Murfreesboro - Service Center
Murfreesboro, TN
346 Reviews
346 Reviews of Nelson Mazda Murfreesboro - Service Center
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July 19, 2021
I have always had great experiences at this dealership with my car service but the last two times, it’s been frustrating. The last time I came (Feb), I was given an estimate, agreed to it, and then when with my car service but the last two times, it’s been frustrating. The last time I came (Feb), I was given an estimate, agreed to it, and then when I came to pick the car up, the final price was more. My tech did try to appease me by giving a few discounts. I didn’t complain but the overall experience didn’t sit well with me. This time I went in for a tire rotation and oil change. The tech found that I had quite a bit of corrosion on my battery. They had also found this to be true during the last appointment I had (4 months ago). Last time they recommended a cleaning to remove the corrosion. I agreed to it. This most current trip, they assured me the battery was good but it needed another cleaning. The tech advised that they may need to look into the situation further if there’s corrosion again at the next maintenance appointment. I agreed and left, though it seemed odd. Then, 2 weeks later when I was 400 miles away from home, my car wouldn’t start. I boosted it off from a friend and went to AutoZone. AutoZone tested the battery and said it was a bad battery. They also showed me the tester hooked up to the battery that said it was bad and operating at 86%. That immediately raised a red flag to me about my service experience at Mazda. It made me wonder if they were doing unnecessary work when the problem could have been taken care of at that time and I wouldn’t have been out of town with a dead battery. I want to continue to utilize Mazda for all of my car maintenance and needs but my past two experiences have not been good. I’m not sure what has changed or why it has changed. More
by shanny1979
Verified CustomerEmployees Worked With
Chase
July 18, 2021
Fast and easy. Dropped my car off before work and picked up right after work. I was given updates while service was being done. Very happy customer here! up right after work. I was given updates while service was being done. Very happy customer here! More
by ltawatson
July 17, 2021
Treats every customer with equal respect and always helpful. Great at what he does. He is knowledgeable about the cars that are being serviced. Had issues with other dealers in the past not really know helpful. Great at what he does. He is knowledgeable about the cars that are being serviced. Had issues with other dealers in the past not really knowing their products. Nelson Mazda service is different and that’s what makes their service stand out to me. More
by Sammy Clark
Employees Worked With
Chase, Devin, Joseph Leming, Lonnie Stevens, Zach Puckett, John Pate
July 06, 2021
Great customer service and reasonable pricing. They listen to the customer and gain good understanding of situation at hand. I would recommend friends and family. listen to the customer and gain good understanding of situation at hand. I would recommend friends and family. More
by audrey071hawkins
Employees Worked With
Lonnie Stevens
July 05, 2021
Great service of my car. Couple of recommendations were made for my car but the final decision was left to me to make. No pressure was put on me. made for my car but the final decision was left to me to make. No pressure was put on me. More
by Emmanuel
Employees Worked With
Lonnie Stevens
June 25, 2021
I was pleased with my service experience at Nelson Mazda. The friendly, business-like manner of the esstablishment was delightful to experience. The work done on my vehicle was completed promptly. I wil The friendly, business-like manner of the esstablishment was delightful to experience. The work done on my vehicle was completed promptly. I will not hesitate to recommend Nelson Mazda to my friends. More
by MIKEPETRO1
Employees Worked With
Zach Puckett
June 24, 2021
Friendly, pleasant, I had everything handled in good time. Spacious and airy waiting area. Surprised to see no one wearing a mask since TN has less than 40% of its population vaccinated and I could not time. Spacious and airy waiting area. Surprised to see no one wearing a mask since TN has less than 40% of its population vaccinated and I could not tell who was vaccinated and who was not. Customer care should at top of mind and I feel like my safety was not considered with a pandemic far from being under control. More
by beverley.miller
Employees Worked With
Chase Warren 4 stars , Zach Puckett
June 24, 2021
This dealership is always really clean The people are This dealership is always really clean The people are always friendly from the time to you walk in and walk out to your car. 5 This dealership is always really clean The people are always friendly from the time to you walk in and walk out to your car. 5 More
by elveta.cooper
Employees Worked With
Lonnie Stevens, Zach Puckett
June 20, 2021
When I went in I was greeted even before I got out of my car. they even knew who I was and why I was there. It was so nice. It was done before I knew it. I will never go anywhere else. car. they even knew who I was and why I was there. It was so nice. It was done before I knew it. I will never go anywhere else. More
by CJDCJD58
