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Nelson Mazda Murfreesboro - Service Center

Murfreesboro, TN

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346 Reviews

346 Reviews of Nelson Mazda Murfreesboro - Service Center

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August 09, 2021

I've been coming here for years and they always take care of me and make sure I'm happy. I love Lonnie and Randy. More

by Kimberly Reid Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Taylor, Lonnie Stevens, Zach Puckett, John Pate
Aug 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for sharing your thoughts about your great experience with Lonnie and Randy here at Nelson Mazda Murfreesboro. Thank you for the five-star rating, Kimberly. We appreciate your business and hope to see you again soon!

August 04, 2021

Everyone was very nice. I needed to change my appointment time and they were super helpful. Clean waiting room, nice staff. I am very happy with the service More

by Cp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens, Zach Puckett
Aug 04, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Murfreesboro.

August 02, 2021

Would be great if the dealership would service a car properly. They've known that tje car has been slightly modified and have serviced it before, but now refuse to diagnose why there had been vibrations More

by CARVERHUNTER20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Puckett
Aug 19, 2021 -

Nelson Mazda Murfreesboro responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 01, 2021

The service department is the best! It is the reason I am a Nelson Mazda customer. They are informative, respectful and always there to help. More

by CENTERICE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Aug 02, 2021 -

Nelson Mazda Murfreesboro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come!

July 30, 2021

Awesome team, awesome service. While doing the repair on our vehicle, they provided us a loaner. Always friendly and knowledgeable staff. Always checking on recalls while the vehicle is in the shop. More

by DEEDA21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett
Jul 31, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 27, 2021

Really appreciate the service I always receive. Been dealing with Nelson Mazda for many years. Top notch service and advice. Dedication, friendly, will not go anywhere else. More

by A53FORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Jul 27, 2021 -

Nelson Mazda Murfreesboro responded

It's great to hear that Lonnie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Murfreesboro!

July 26, 2021

Really appreciated having just one person to deal with through out the two days. Zach was exceptionally kind to me and I thank him for his thoughtfulness. More

by POLLYMINYARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
Jul 26, 2021 -

Nelson Mazda Murfreesboro responded

Polly, Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad Zach was able to help, and we hope to see you again!

July 21, 2021

My vehicle has been serviced at at Nelsons for a number of years. I am pleased with the service, the staff, and the dedication that I have experienced at the dealership. As long as this continues, I will More

by MIKEPETRO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett
Jul 21, 2021 -

Nelson Mazda Murfreesboro responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Murfreesboro.

July 21, 2021

They recommended work done on previous service call, did a major tuneup and other work without verifying it was complete. Got 5 miles down the road and had to return. They made it right, but it took DAYS. More

by andreiib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Puckett
July 21, 2021

Service department is always friendly and very helpful! I've been coming here since 2006. I've always had a great experience. I plan to keep coming here with my next car too!! More

by Citcatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens
Jul 22, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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