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Nelson Mazda Murfreesboro - Service Center

Murfreesboro, TN

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346 Reviews

346 Reviews of Nelson Mazda Murfreesboro - Service Center

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September 15, 2021

Timely service! I was allowed to drop off my car to run a couple more errands, and received updates and a video of my car’s ‘green’ status. More

by marykearney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Austin
Sep 15, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your business, Mary, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 14, 2021

Curious service and good recommendations. Also, fair prices. Just wish it was in a little more convenient location for me. More

by nathfurn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Sep 15, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to review our service department! We will share your comments with them. Please don't hesitate to let us know if we can be of further assistance.

September 13, 2021

Went in for a simple oil change. They told me I needed other stuff done immediately. It was not needed now!. Such as antifreeze and power steering fluid replaced, fuel system adative, new tires (still More

by rctdlarsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chase Warren
Sep 30, 2021 -

Nelson Mazda Murfreesboro responded

Good evening. Thank you for taking the time to give your feedback. I am sorry your experience was less than we expect. I would like to speak with you about the issues you had and try to understand how we can better serve you and our guest going forward. You can reach me at 615-473-0386 at your convenience and I look forward to hearing from you. Kind regards, Randy Dismang GM Nelson Mazda Murfreesboro

September 09, 2021

Ellen the technician who works on my car is always great. Very informative videos. Advisor Will was very helpful as well with my service needed. More

by indygal3077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellen , Will Austin
Sep 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for your excellent review! We are so glad that Ellen and Will had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Murfreesboro. Please don't hesitate to reach out if you need anything else.

September 04, 2021

Taking too long to get my car back to me :( getting motor replaced and my car hasn’t been pulled into the shop after having the motor for more than 3 days. But not too bad More

by BIGLEY.DAKOTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Taylor, Lonnie Stevens, Chase Warren, Christopher Varney
Sep 05, 2021 -

Nelson Mazda Murfreesboro responded

Thank you, Dakota We appreciate your business and regret the unusually long time for your motor replacement. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Murfreesboro.

September 02, 2021

Great service for my mazda3 oil change and scheduled checkups. The waiting area is comfortable and spread out so I can get a little work done while they work. More

by Jgordon360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Sep 03, 2021 -

Nelson Mazda Murfreesboro responded

Thank you, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come!

September 01, 2021

Very long wait. No accommodations for women with children. Poor communication in regards to updates on service progress and estimated completion time . There seemed to be a lack of empathy and under More

by Chicks2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens
Sep 15, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 31, 2021

Great people and friendly, goood videos of diagnostics, bad job considering previous service in review (item just fixed had a problem) and not good at fixing evap issues. Two visits with 2 hour round trip, More

by Dumping car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
August 29, 2021

I called as a message appeared on my car screen. The call was answered by a very nice man. I think he could tell how scared I was and told me to come right in. I was a mile away. After arriving I was treated More

by megnichols
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Warren, Will Austin
Aug 30, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your thoughts on working with Chase and our team. We're glad to hear we delivered such a great experience!

August 23, 2021

The service center is great. The people are friendly and professional. We have bought 3 Mazda 6's. The warranty is good. Liked it better when it was closer but we drive to Murfreesboro when we need work or More

by forsythe1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Aug 24, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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