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Nelson Mazda Murfreesboro - Service Center

Murfreesboro, TN

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346 Reviews

346 Reviews of Nelson Mazda Murfreesboro - Service Center

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September 29, 2021

My service was for an intermittent and obscure issue, and the service department kept at it until it was correctly diagnosed and fixed More

by bjmcintyre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Warren
Sep 29, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Murfreesboro.

September 24, 2021

I had my vehicle towed to Nelson to replace the alternator initially. An option I thought of was to trade my car in and take the loss of value instead of putting money into the repair. I figured it More

by WesLondonMusic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Taylor, Eron Hatchett, Joseph Leming, Alyssa McDonald, Chase Warren
Sep 24, 2021 -

Nelson Mazda Murfreesboro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come!

September 23, 2021

Very friendly and helpful. Finished in the time notified. Gave 4 stars because the showroom was under construction. More

by Jean48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Warren
Sep 24, 2021 -

Nelson Mazda Murfreesboro responded

Jean, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 23, 2021

The people at the service counter are very courteous and try to help out any way they can. Our car would not start. They sent a tow truck to pick it up and did not charge us for the tow. We had the free use More

by ELLISKIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Chase Warren, Will Austin
Sep 24, 2021 -

Nelson Mazda Murfreesboro responded

We are very happy to hear we provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 21, 2021

My experience was amazing! I forgot to leave my car keys. The associate came to me and got the keys. The atmosphere was warm and inviting. More

by arnettao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Austin
Sep 22, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 18, 2021

Like always, a Nelson Mazda always makes getting my vehicle serviced fast and easy, and they have an amazing focus on customer service at the same time! There’s only one place I go to get my Mazda serv More

by seanamos1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens, Chase Warren, Christopher Varney, Will Austin
Sep 19, 2021 -

Nelson Mazda Murfreesboro responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Murfreesboro!

September 17, 2021

It is very clean and comfortable waiting area. Service staff is very friendly and helpful. More

by jonathan.taylor0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Chase Warren
Sep 19, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 16, 2021

The dealership is always clean including the waiting area. The staff we have dealt with are friendly and knowledgeable. More

by g.beauchman67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of my service advisor
Sep 17, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for sharing your thoughts about your service experience with Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

September 16, 2021

I didn’t even have an appointment and I got right in. It’s always amazing More

by CJDCJD58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alesia , Lonnie Stevens
Sep 17, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad Lonnie and Randy were able to help, and we hope to see you again!

September 16, 2021

Nelson Mazda did a great job getting my vehicle up and running. Will definitely return More

by jrevels_12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Austin
Sep 17, 2021 -

Nelson Mazda Murfreesboro responded

We appreciate your business, Will and our team looks forward to serving you again soon!

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