Nelson Mazda Murfreesboro - Service Center

Just wanted to praise and say thank you for an outstanding job well done! Lonnie Stevens was the standout today but the whole service dept. is great. I had a problem w/ my battery and after callin outstanding job well done! Lonnie Stevens was the standout today but the whole service dept. is great. I had a problem w/ my battery and after calling around found that it would be around $150 which given in the throes of the holidays I was not excited to spend however upon contacting Nelson Mazda and Lonnie specifically..he told me because the car is only about a year old the battery may be covered under warranty and upon further testing it was! so my total bill was $0.00! Thanks again guys I will be back. More

Dear Tom, I'll be to the point- the customer Dear Tom, I'll be to the point- the customer service and quality of the Mazda is impressive. My experience of Tom's friendliness and the test driv Dear Tom, I'll be to the point- the customer service and quality of the Mazda is impressive. My experience of Tom's friendliness and the test drive of the highway and side roads proved to me that the vehichle performs well. The business manager made the paperwork smooth and when I heard the interest rate I could not say, "no". I made a wise decision buying a Mazda CX5. God bless you, Angela Harrris More

My daughter Jackie Dickson, brought her car in for repair,she told them to fix what every was wrong because she had been to several auto repair shop and they could not fix it. When she went to get her repair,she told them to fix what every was wrong because she had been to several auto repair shop and they could not fix it. When she went to get her car {10/05/11} from Nelson Mazda. paid them $1264.00, her car would not start. The service men could not get the car to start. They then told her that the fuel pump had gone out,or went to sleep!!!! They also told her it would cost another $700.00 to fix. This was after they had worked on the fuel infection, changed spark plugs ets, . The services workers made remark about how long she had left her car and that she only payed $1300 to get it fixed. Oh! by the way it wasn't fixed. She had to pay a wrecker $70.00 to tow her car to her home. Something is wrong with people that rip you off.. She still does not have a car that runs. She has had problems with this car from day one. Would I buy a car from any Mazda dealer? No I would not. I will tell everyone I know how they treated my daughter. Linda Burrell burrelllinda29@yahoo.com More

This Service center is a joke, Brought my wifes rx8 for This Service center is a joke, Brought my wifes rx8 for repair and I left with nothing but a headache and good story to share with my friends and fam This Service center is a joke, Brought my wifes rx8 for repair and I left with nothing but a headache and good story to share with my friends and family. Instead of invesgating or researching my complaint, all I got was an earfull of cant dos' and the privilage of watching what an unorginized service center looks like. As a former service advisor for General Motors and Ford/Lincoln/Mercury This center has a recipe for disaster. No rapport, no follow-ups, no service! To conclude this review, thier 20+ year veteran quoted me $1400+ to replace 4 plastic lines @ 11 hours labor! Drove stright to The other Mazda Dealership and had the service recall check done no charge, had the oil lines fixed for $120!!! Good Bye Nelson. Hello Cool Springs More

I have serviced my car for years at Nelson and would never dream of taking my Mazda anywhere else. We bought our last 4 cars there as well. It's nice taking my car to people who actually care. Coming f never dream of taking my Mazda anywhere else. We bought our last 4 cars there as well. It's nice taking my car to people who actually care. Coming from a woman's point of view, that actually means something. More

I dropped my van for servicing after confirming that the part was "in stock" with Woody. Get a call from Chris that the part is not in stock and needs to be ordered. ( Already I've been inconvenienced at ha part was "in stock" with Woody. Get a call from Chris that the part is not in stock and needs to be ordered. ( Already I've been inconvenienced at having to leave my car over night, have someone follow me to drop it, and then having to borrow a car the next day. Lastly had to go home (Murfreesboro) to pick up someone and drive back to Nashville to get my van.) I asked Chris to see if he could get the part locally from another dealer (should I have had to do that?) and so he did and was able to get the part. The 2nd thing I requested was that they check out why my key is sometimes sticking when I turn the ignition off. I got a call from Chris that it would be $79.00 to fix ($45.00 to diagnos). Reluctantly I told him to go ahead. Chris called later to tell me my van was ready and I made arrangements to pick it up and pay for it after 6pm. I asked him for the total, he quoted me a price of $1548.__ When I got there to pick my van up, the total was $1691.39. Chris hadn't included the tax. (big difference. I paid my bill and drove off. Stopped to get my supper and couldn't get the key out of the ignition. Had to wiggle the gear (like I had to do before I brought my van to Mazda)to get the key out. Went back to Mazda, stopped my van and again, couldn't get the key out. So I left it, to show Jim, showroom manager. I expressed my dissatisfaction and inconvenience and requested my credit card be credited the $79.95 charge for the key issue. Jim was not authorized or empowered to provide such a Customer Satisfaction request (surprised me!)and told me to call Tom, Service Manager. Now, I've just gotten off the phone with Tom and am even more upset. He is in the wrong position (service?). His response is "if I gave everyone back their money, site unseen, we'd be out of business. He's not willing to refund my money but wants me to bring my van back (even while I've explained the inconvenience,and now wants me to make sure it's on a day that he's got time in his schedule. Are you kidding me? What happens if I bring it back and again, it's not fixed. I'm done. I'm dissatisfied. I will never bring my van back to Nelson Mazda for Servicing and while my experience in purchasing my van from them was good, I'm not likely to buy another vehicle from them as I service my vehicle regularly and won't deal with this type service again. More