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Nelson Mazda Murfreesboro - Service Center
Murfreesboro, TN
346 Reviews
346 Reviews of Nelson Mazda Murfreesboro - Service Center
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February 07, 2017
Great customer service in the area I believe in keeping business in the area and Nelson Mazda is one of the places I have dealt with in the last 16 years I believe in keeping business in the area and Nelson Mazda is one of the places I have dealt with in the last 16 years More
by Hey
Employees Worked With
Tom Chanthavong
December 09, 2016
Extremely knowledgeable and helpful We were having my vehicle serviced yesterday, and decided while we were waiting to go look at the used cars. We had no intention of buying another ve We were having my vehicle serviced yesterday, and decided while we were waiting to go look at the used cars. We had no intention of buying another vehicle. This was just something to kill a little time. Alisa Jordan was so helpful and knowledgeable about the vehicles we were interested in. Although we did not find our perfect next automobile yesterday, Alisa assured us that she will be on the lookout for any potential matches meeting our criteria. Here it is the next day, and she has already informed us of a possible match! Wow! She is on it! I am confident that she will find our perfect next vehicle, whenever that may be. More
by Lisa72465
Employees Worked With
Alisa Jordan
October 09, 2016
Great customer service! Everyone at this dealership was very friendly and helpful. Thank you for taking the time to listen to me and making me feel at home. They took great c Everyone at this dealership was very friendly and helpful. Thank you for taking the time to listen to me and making me feel at home. They took great care of my CX9! Will be back for future service needs! More
by Momof2
Employees Worked With
Danielle
October 08, 2016
Best service department This dealer has the best service department in the middle TN area. Friendly, knowledgeable, reasonable and reliable. The only people I trust with my v This dealer has the best service department in the middle TN area. Friendly, knowledgeable, reasonable and reliable. The only people I trust with my vehicles. More
by tksneed
Employees Worked With
Alan and Danielle
June 16, 2016
I live in NYC This Mazda service center is great! People are nice and my service advisor was great with us. His name is Allen. He was very understanding and very co This Mazda service center is great! People are nice and my service advisor was great with us. His name is Allen. He was very understanding and very considerate to our concerns! I just wish you guys were in NY! This place is just great!!!! More
by Kamoli826
Employees Worked With
Allen M.
April 17, 2016
Service Department Prompt service; Service Manager personally explained my vehicle, what was needed, what was done (full service oil change, etc.) and what will be neces Prompt service; Service Manager personally explained my vehicle, what was needed, what was done (full service oil change, etc.) and what will be necessary "down the road". If you ever have service issues, see Tom!! More
by Topaz
Employees Worked With
Tom Crossnoe, Service Manager
April 03, 2016
Pleasantly Pleased Got a quick and prompt appointment. Took care of all my Mazda needs., Service Dept. staff were all very nice. I'm a long time Mazda customer. My f Got a quick and prompt appointment. Took care of all my Mazda needs., Service Dept. staff were all very nice. I'm a long time Mazda customer. My first car was a 323. More
by zoomgirl61
Employees Worked With
First visit, don't remember female service person;s name. Very nice.
March 12, 2016
thanks I recently posted a review on 2/24/16, stating this dealership was a modern day devil,. The used sales manager reach out ro me that night and had me b I recently posted a review on 2/24/16, stating this dealership was a modern day devil,. The used sales manager reach out ro me that night and had me bring the car on for service the next day. But, Ben and the service department staff really did an awesome job servicing the car. It took longer than expected but the service department staff gave me a loaner car after 4 days of having my car in the shop. The service department staff fixed my car and did not charge me any thing, the used service manager wanted me to pay $200 towatd getting my car fixed after paying another garage a little over$200 to try to get the check engine light off. I really appreciate Ben and the service department staff for all they did. I would highly recommend anyone to see Ben only as well as get repairs at service department. Thank you, and may tbe Lord continue to bless Ben, service department staff and all who assisted with this matter. More
by Sonya Lloyd
Employees Worked With
Al Henson, Benjamin Mulaosmanovic, Omar Rodriguez
February 05, 2016
outstanding customer service at Cool Springs location After several calls to the Antioch location for a simple oil change and checkup on my RX8 before leaving on a trip I was told they were booked up and After several calls to the Antioch location for a simple oil change and checkup on my RX8 before leaving on a trip I was told they were booked up and just blown off. I called the Cool Springs location with the same explanation and the Service advisor Devin Rogers told me they were book up but if I could be there at 7:00 the next morning he would do his best to work me in. I arrived at 7:00 and was back on the road within the hour. Devin knows what customer service is all about and could give the "staff" in Antioch some lessons. Thanks again Devin.. More
by kensrx8
Employees Worked With
Devin Rogers
April 06, 2015
My experience with the service dept. I always have a great experience at Nelson Mazda at Hickory Hollow. Lonnie works in the service dept. and he is another person I trust with my cars. I always have a great experience at Nelson Mazda at Hickory Hollow. Lonnie works in the service dept. and he is another person I trust with my cars. He is very friendly and always takes care of me in a professional way. Lonnie always lets me know what my car needs to have done to it, and I get it done because I know Lonnie would not tell me that a part needs to be replaced if didn't. Lonnie is another person that is a asset to your company. Thanks Lonnie. More
by Shawjs1019
Employees Worked With
Tom, was very, very, nice. Tom knows all about the cars he sales. I didn't feel pressure with Tom, and I would buy another car from him. Tom answered very guestion I ask him and he is very professional at what he does. I had talk with him several time, Tom Chanthavong
