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Nelson Mazda Murfreesboro - Service Center
Murfreesboro, TN
346 Reviews
346 Reviews of Nelson Mazda Murfreesboro - Service Center
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December 16, 2018
Nelson Mazda is great! The service is excellent. They take care of their customers. They also ensure you get the best service at the dealer. The service is excellent. They take care of their customers. They also ensure you get the best service at the dealer. More
by amandar2016
Verified CustomerEmployees Worked With
Other Employees :
Benjamin Mulaosmanovic, Tom Crossnoe, Zach Puckett
December 14, 2018
Great experience Took car of my car , that’s is what matters to me , good job. Serviced in a timely manner and communicated when the service was complete. Took car of my car , that’s is what matters to me , good job. Serviced in a timely manner and communicated when the service was complete. More
by lexiowens20
Employees Worked With
Tom Chanthavong, Tom Crossnoe
December 09, 2018
Maintenance Extremely satisfied with entire experience, greeted at door within seconds of arriving. Friendly answers to all my concerns and questions regarding Extremely satisfied with entire experience, greeted at door within seconds of arriving. Friendly answers to all my concerns and questions regarding service recommendations. I’m impressed with the inspection video which is sent to your email within minutes, including any items beyond routine care. Informed female consumer so thanks Nelson Mazda Murfreesboro Tn. This will be my go to in the future for my 2017 Mazda CX-5. Great professional staff !!! More
by jmarierider
Employees Worked With
Everyone , Zach Puckett
December 09, 2018
Recall service Mazda very respectful of my reservation time. They told me the inspection would take approximately an hour and it was under an hour. Very efficient s Mazda very respectful of my reservation time. They told me the inspection would take approximately an hour and it was under an hour. Very efficient service and knowledgeable representatives. More
by TRKTWDO
Employees Worked With
Zach Puckett
December 06, 2018
Outstanding Service, Courteous & Professional...!!!! My visit at your Murfreesboro location was quite pleasant. I was in and out in a short time period and the customer waiting area was quite nice. My visit at your Murfreesboro location was quite pleasant. I was in and out in a short time period and the customer waiting area was quite nice. More
by Gyriene
Employees Worked With
I do not recall the service member’s name.
November 09, 2018
I took my CX-5 in for a minor repair. Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I co Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I couldn't be happier with the service I received, and I will be recommending this location to my friends. More
by Familyman29
Employees Worked With
Lonnie Stevens, Zach Puckett
August 29, 2018
Poor Experience - Service Dept I brought my 2016 Mazda 3 to Nelson Mazda for servicing on three occasions. The first, an oil change, was scheduled to take 1 hour so I chose to I brought my 2016 Mazda 3 to Nelson Mazda for servicing on three occasions. The first, an oil change, was scheduled to take 1 hour so I chose to stay at the dealership. After an hour and a half I complained and was told it was almost ready. Naturally, it was not finished for another hour, so I ended up spending a total of two and a half hours on a scheduled oil change. The second time I brought my car in for a recall on the emergency brake. Everything seemed to go fine until two days later I engaged the e-brake to find it had lost almost all tension. The remaining tension in the brake was engaging whether I had pulled the brake or not, meaning that while driving my e-brake pads were grabbing slightly. I was told this was exactly what the recall was meant to repair, and had to bring it back into the shop to have them re-fix the issue their initial work had caused. Finally, the third time I brought it in was to repair my front brakes which had worn down. The technicians replaced the pads and everything worked fine for several months before I noticed shaking through my steering wheel on braking. Upon taking it to another repair facility I was told that Mazda had not balanced the calipers after installing new pads. This has caused my new pads to completely wear down already and needed to be replaced again (which I had the other repair company do). I've complained several times to various people at Nelson Mazda about all of these issues. I can say confidently that I'll never take my car back to be serviced at this dealer. For recalls even if I have to drive way out of town to a different dealership it will be worth it to keep these folks away from my car. Its not worth the time or money I've spent fixing issues because this service department cant handle basic repairs. More
by marcar524
June 18, 2017
Quick service Traveling and needed quick oil change that I had not realized I needed. Called and got appointment when I needed it. I have used Nelson Mazda for al Traveling and needed quick oil change that I had not realized I needed. Called and got appointment when I needed it. I have used Nelson Mazda for all my oil changes. More
by Mazdalady2011
Employees Worked With
Oren Leston, David Chol
March 10, 2017
Nelson Mazda stays true too their word. When I bought my 2010 Mazda 3 at Nelson Mazda they promised they would be the one dealership that would never take advantage of me if I continued to h When I bought my 2010 Mazda 3 at Nelson Mazda they promised they would be the one dealership that would never take advantage of me if I continued to have it serviced with them and indeed 7 years later they continue to service my 2010 Mazda 3, it also has been the best car I've ever owed, no problems with it at all, I will continue to but Mazda's! More
by Linda Schwarzmeier
Employees Worked With
Daninalle
March 01, 2017
Nelson Mazda Antioch I have purchased 5 new vehicles from Nelson Mazda Antioch. The sales people are superb and the service department is on top of everything and, in addi I have purchased 5 new vehicles from Nelson Mazda Antioch. The sales people are superb and the service department is on top of everything and, in addition to offering top-notch service, are willing to answer any questions I have. I will purchase from this dealership again if I am in the market for another vehicle and will always take my Mazdas (I have 2) there for service. More
by dkay
Employees Worked With
Service department Tom Crosnoe and the young lady whose name escapes me right now. , Elijah Taylor, Steve Restivo, Nobody Nobody, Eron Hatchett
