Nelson Mazda Murfreesboro - Service Center

Service on Mazda6 Great diagnostics, kept me informed at all stages of repair, excellent customer service, as always. Most importantly, I trust them. Happy to do busine Great diagnostics, kept me informed at all stages of repair, excellent customer service, as always. Most importantly, I trust them. Happy to do business with Nelson Mazda. More

Always Great Service It's always good to interact with knowledgeable and friendly staff and technicians. The facility is also awesome! Thanks so much Nelson Mazda for choo It's always good to interact with knowledgeable and friendly staff and technicians. The facility is also awesome! Thanks so much Nelson Mazda for choosing and training GREAT employees! More

So helpful and efficient This is the first time I have been to Nelson Mazda in Murfreesboro for routine service on my Mazda6 that I bought in Sept. Everyone was so helpful and This is the first time I have been to Nelson Mazda in Murfreesboro for routine service on my Mazda6 that I bought in Sept. Everyone was so helpful and kind. I really loved getting the video of my service as it was being performed and everything was explained to me. Lonnie was especially great! He made sure I knew what I needed, how much it would be and so on. I cant imagine my car being in better habds More

Experienced total professional courtesy! My experience was very pleasing. The personnel showed professionalism in all things and I would recommend this dealership to anyone. Thanks for asking My experience was very pleasing. The personnel showed professionalism in all things and I would recommend this dealership to anyone. Thanks for asking me to express my views. More

Breaks and rotors All places of business have room for improvement. I knew there were light refreshment's in the waiting area , however a reminder of those items being All places of business have room for improvement. I knew there were light refreshment's in the waiting area , however a reminder of those items being available wouldn't hurt. More

Great aervice as always Applaud service and attention. Well done as always. Friendly and reliable and feel like my Mazda is in good care. Thanks to all. I appreciate y’all Applaud service and attention. Well done as always. Friendly and reliable and feel like my Mazda is in good care. Thanks to all. I appreciate y’all! More

Service was great! Thank-you for the excellent service! The whole Service team treated me with respect and great service. My car was brought in for two recalls and end Thank-you for the excellent service! The whole Service team treated me with respect and great service. My car was brought in for two recalls and ended up with an issue, however, I was taken care of very well. Special thanks to Tom, Zach and Allen! Thanks Lonnie for the great conversation! I am looking for another vehicle and because of this service....this may be my go to place! More

Over and above! Brought my Mazda in for some regular maintenance, and it needed a part that was not in stock but would be available later in the day. So to ensure I Brought my Mazda in for some regular maintenance, and it needed a part that was not in stock but would be available later in the day. So to ensure I could get my 'to do' list done and not have to sit there and wait, they offered me a loaner vehicle. I joked that I'd like a Miata if possible, and the next thing you know, I'm driving one for the day! No extra cost either! Amazing! That's what I call great customer service. And my other vehicle was done later that day, on time too. Yep. They rocked it! More

Nelson Great team of people, always nice and make sure I am taken care of always check back on the service I had done that means a lot to me Great team of people, always nice and make sure I am taken care of always check back on the service I had done that means a lot to me More

Problem not solved This is the second time I have brought my Mazda 3 to the dealership for the same problem. It still is not fixed. Both times they said a software updat This is the second time I have brought my Mazda 3 to the dealership for the same problem. It still is not fixed. Both times they said a software update would fix it. It did not. I also found the video and text not very helpful, since they didn’t mention the problem I brought the car in for. The people were very friendly and helpful, though. More