Nelson Mazda Murfreesboro - Service Center

Mazda 3 Experience We came in for a safety recall. They gave us an appointment time. We were there on time. The service took less than an hour. We were in and out and on We came in for a safety recall. They gave us an appointment time. We were there on time. The service took less than an hour. We were in and out and on our way back home. More

Surveys should not be sent at night Why would you send out a survey at 9:49pm, several days after the visit occurred? I gave you a lower rating for that alone. Why would you send out a survey at 9:49pm, several days after the visit occurred? I gave you a lower rating for that alone. More

Unscheduled service on Chevrolet Trailblazer I actually pulled into this dealership for front light bulb replacement thinking it was the Chevrolet dealership. The Service Manager, Lonnie, was ve I actually pulled into this dealership for front light bulb replacement thinking it was the Chevrolet dealership. The Service Manager, Lonnie, was very nice to me and made me feel very welcome. He told me they could do the same service that Chevy could do so rather than leave I stayed and they were wonderful to me. They changed my oil, rotated my tires and replaced the front light bulb - even went the extra mile and washed my car. Great customer service all the way around and did not for one second make me feel bad for having made the location error. Honestly, I have to say it was probably the best customer service experience I've received in a very long time. They even went above and beyond and sent a video/audio of the things they found with my car that should be addressed in the future. More

Friendly and courteous service Pros An outstanding experience from the moment I pulled into the service writing bay until return of my vehicle, professionally repaired and with a courtes An outstanding experience from the moment I pulled into the service writing bay until return of my vehicle, professionally repaired and with a courtesy wash. My Service Advisor, Allen Morse, was friendly and courteous, accurate in his time and cost estimate, and did everything needed to keep me informed, make my wait comfortable, and ensure I was completely satisfied with my visit experience. Thank you Allen, and the entire Service technician and support staff. More

Nelson Mazda service in Murfreesboro I cannot say enough good things about this dealership. First of all I am so glad they moved to Murfreesboro. But more importantly I have had the sam I cannot say enough good things about this dealership. First of all I am so glad they moved to Murfreesboro. But more importantly I have had the same service rep since I bought my first Mazda in 2000. That says a lot if employees stay at a dealership for over 20 years. They treat me fairly, kindly, and I've never had to return for a problem that was fixed. Will never own a car purchased from any other dealer More

Nelson Mazda does it right! The staff was friendly but not over the top. They were genuinely excited about the service extras they provide like video overview of the visit comple The staff was friendly but not over the top. They were genuinely excited about the service extras they provide like video overview of the visit complete with recommendations and payment options before you return to pick up the car. Had a little trouble hearing the audio on the overview but made it out fine. Having a Starbucks across the street made the short wait painless. More

Thanks for your help! I called the company Saturday morning as I could not open my car door. I figured the Keyfob battery was dead. The gentleman I spoke to told me how to I called the company Saturday morning as I could not open my car door. I figured the Keyfob battery was dead. The gentleman I spoke to told me how to use the fob to get into the car and start it. I drove to the dealership and Zach gave me instant service, replacing the battery at no charge. I was very impressed at such personal concern. I am ever grateful to the dealership! More

Fix few things They did proper job this time so I’m happy about it however only thing is, you always have to wait for long time. Every time I go for service, it alwa They did proper job this time so I’m happy about it however only thing is, you always have to wait for long time. Every time I go for service, it always take about hour an half to 2hrs even if I have taken appointment all the time. More

Keeping car running at it's best. Bought my car at Nelson and get it serviced there to keep it in warranty. They have done all the oil changes and recently a wheel alignment. This is Bought my car at Nelson and get it serviced there to keep it in warranty. They have done all the oil changes and recently a wheel alignment. This is my third Miata and there is never a question when it comes to manufacturer coverage, Mazda is great and so is Nelson. More

Always great coming here Love coming here. They know what they are doing and dont try to oversell. Only issue I had this time was I requested to keep my cabin filter so I cou Love coming here. They know what they are doing and dont try to oversell. Only issue I had this time was I requested to keep my cabin filter so I could get my $40 refund and the shop threw it away More