Nelson Mazda Murfreesboro - Service Center
Murfreesboro, TN
346 Reviews of Nelson Mazda Murfreesboro - Service Center
Great service as always! Mazda always takes good care of me, of my vehicle. I would own nothing other than a Mazda! Well done as always! My visit was for service but I had Mazda always takes good care of me, of my vehicle. I would own nothing other than a Mazda! Well done as always! My visit was for service but I had to include Tom because he always takes a moment to say hello! And Lonnie always takes a moment to say hello. Kudos to Zach for sure as he delivered outstanding service! More
Up selling I went in for recall work on my Mazda 3. However, when the recall work was finished the technician 'recommended' some additional maintenance work. Cha I went in for recall work on my Mazda 3. However, when the recall work was finished the technician 'recommended' some additional maintenance work. Changing my cabin air filters, 'cleaning' my fuel system and 'cleaning' my transmission system. It was total of nearly 300 dollars in work. Wow Keeping in mind that cleaning meant running a commonly available product at any auto parts store through those systems the services were presented as recommended by the manufacturer. Just the latest in a litany of experiences why I will never get my Mazda serviced at this money hungry dealer. More
Only bought car 6 months ago and already issues. Brought vehicle in to fix air. Paid 200.00 still not fixed. Now other check engine lights are coming on. Out of town so wont be able to bring back unt Brought vehicle in to fix air. Paid 200.00 still not fixed. Now other check engine lights are coming on. Out of town so wont be able to bring back until back in town. In meantime have no air conditioning in 90 degree weather. More
Expectations met. After some initial confusion the final result was satisfactory. The confusion was due to if three car needed service or not. Service was performed to After some initial confusion the final result was satisfactory. The confusion was due to if three car needed service or not. Service was performed to my satisfaction and charges were negotiated to a fair result. More
Good experience I love the video showing the inspection of my car. Everyone is very nice and professional. When there was a discrepancy with my bill they were quick t I love the video showing the inspection of my car. Everyone is very nice and professional. When there was a discrepancy with my bill they were quick to make the adjustment. More
Helpful, Accommodating and Loyal They are very helpful and over the years I have taken my car to them they have never pushed for an unnecessary repair. At the end of every inspection They are very helpful and over the years I have taken my car to them they have never pushed for an unnecessary repair. At the end of every inspection they send you a video summarizing the condition of your vehicle which is very helpful. During a recent repair they were very accommodating of my schedule. More
Bad customer service Gave me the wrong bill and the wrong key to my car had to go back and get the correct bill and key asked beforehand to wash and detailed my car which Gave me the wrong bill and the wrong key to my car had to go back and get the correct bill and key asked beforehand to wash and detailed my car which wasn’t done and my car sat in the parking lot unlocked More
Great work . Beautiful new building. Chairs are comfy. Wifi is great. Coffee, water, snacks are complimentary. They send videos via text so you can see what is . Beautiful new building. Chairs are comfy. Wifi is great. Coffee, water, snacks are complimentary. They send videos via text so you can see what is going on. All workers that I've interacted with are helpful and positive. The music selection in the waiting room needs help; not inclusive for all. More
Really happy with Nelson Mazda Bought a used car from them and there was a problem with the rear hatch. They fixed it in a timely manner and my problem is solved. Also had them repl Bought a used car from them and there was a problem with the rear hatch. They fixed it in a timely manner and my problem is solved. Also had them replace a headlight bulb. Did a great job. Am happy with my car and Nelson Mazda. More
Routine Maintenance Service Nelson Mazda is always professional, courteous, and thorough. Their waiting room provides a pleasant atmosphere and all of their associates are kind a Nelson Mazda is always professional, courteous, and thorough. Their waiting room provides a pleasant atmosphere and all of their associates are kind and helpful. Love my Mazda experience! More