Back

Nelson Mazda Murfreesboro - Service Center

Murfreesboro, TN

not yet
rated
346 Reviews

346 Reviews of Nelson Mazda Murfreesboro - Service Center

Sort by
October 03, 2019

Great service as always! Mazda always takes good care of me, of my vehicle. I would own nothing other than a Mazda! Well done as always! My visit was for service but I had More

by HAMILKAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Chanthavong, Lonnie Stevens, Zach Puckett
September 25, 2019

Up selling I went in for recall work on my Mazda 3. However, when the recall work was finished the technician 'recommended' some additional maintenance work. Cha More

by Suz2smart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Puckett
Sep 27, 2019 -

Nelson Mazda Murfreesboro responded

Hi Suz2smart! We are sorry to hear about your experience and that it was not excellent. We were not able to find your customer record using the information provided but would love to have the chance to speak with you further. Would you please call our General Manager, Randy Dismang, at 615-921-2121 at your earliest convenience? Thanks and have a great day! -Kyle

September 22, 2019

Only bought car 6 months ago and already issues. Brought vehicle in to fix air. Paid 200.00 still not fixed. Now other check engine lights are coming on. Out of town so wont be able to bring back unt More

by Marla_wolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Lonnie Stevens, Zach Puckett
September 20, 2019

Expectations met. After some initial confusion the final result was satisfactory. The confusion was due to if three car needed service or not. Service was performed to More

by vbailey47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Chanthavong, Zach Puckett
September 05, 2019

Good experience I love the video showing the inspection of my car. Everyone is very nice and professional. When there was a discrepancy with my bill they were quick t More

by LTNoffi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
August 25, 2019

Helpful, Accommodating and Loyal They are very helpful and over the years I have taken my car to them they have never pushed for an unnecessary repair. At the end of every inspection More

by nathfurn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett
August 14, 2019

Bad customer service Gave me the wrong bill and the wrong key to my car had to go back and get the correct bill and key asked beforehand to wash and detailed my car which More

by KA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Stevens
Aug 29, 2019 -

Nelson Mazda Murfreesboro responded

Hello! I am terribly sorry to hear that your experience was not up to your expectations and we missed some items. We would love to speak with you further regarding your visit. Would you please call Randy Dismang at 615-921-2121 at your earliest convenience?

August 11, 2019

Great work . Beautiful new building. Chairs are comfy. Wifi is great. Coffee, water, snacks are complimentary. They send videos via text so you can see what is More

by Peacock37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens
August 08, 2019

Really happy with Nelson Mazda Bought a used car from them and there was a problem with the rear hatch. They fixed it in a timely manner and my problem is solved. Also had them repl More

by tcin10asee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett, Michaela Grogan
July 30, 2019

Routine Maintenance Service Nelson Mazda is always professional, courteous, and thorough. Their waiting room provides a pleasant atmosphere and all of their associates are kind a More

by TeacherTech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Taylor
...
24
...