Nelson Mazda Murfreesboro - Service Center

Great service - every time! I’m a busy mom and area business owner. Each time I come in I need a loaner vehicle to help me stay on the move. They always accommodate needs! I’ve I’m a busy mom and area business owner. Each time I come in I need a loaner vehicle to help me stay on the move. They always accommodate needs! I’ve been helped by Zach and Lonnie almost every time I have my vehicle serviced. They are the beet! They always answer my questions and help me understand my vehicles needs. More

Friendly courteous answered all concerns and very efficient I depend on my car and expect top running performance. From the day I bought it and not being a model I have ever owned and all of the new technology I depend on my car and expect top running performance. From the day I bought it and not being a model I have ever owned and all of the new technology and safety features I was concerned with me being the age I am and understanding these new features that it made me nervous. I have never experienced the help and guidance like I have received from the staff at Nelson Mazda I would rebuy and do business here again More

Lonnie I come back because of Lonnie! He always is fair caring and family oriented. I have had a VERY negative experience with this MAZDA dealership that alm I come back because of Lonnie! He always is fair caring and family oriented. I have had a VERY negative experience with this MAZDA dealership that almost made not want to come back because they did not support me as customer and threw me under the bus for a mistake they made; however, this Superman, Lonnie, always puts his customers first and I know we will always get customer service when he’s your Servicer of the day. More

Great timely efficient service center. The service center provides a timely and efficient service with no problems raised and good quality service with service video and phone & text call r The service center provides a timely and efficient service with no problems raised and good quality service with service video and phone & text call reminders. More

First service experience here...Recommended I brought my 2008 Mazda RX-8 (sports car) in for a 4 wheel alignment appointment. On the plus side: 1) I hadn't even stepped out of the car before a s I brought my 2008 Mazda RX-8 (sports car) in for a 4 wheel alignment appointment. On the plus side: 1) I hadn't even stepped out of the car before a service rep was doing the status & check-in process, 2) Customer waiting area was expansive, comfortable, good for working with laptop charging and WIFI, 3) Quiet environment in the waiting area, although it was a bit early, 4) Very friendly service reps, and had a couple positive comments on my car (always a plus!), 5) The courtesy vehicle report link was exceptional and helpful...nice benefit, 6) Car was given a courtesy wash after service was completed...also very nice. Other: 1) I had no status info on the car's progress through the service queue for over 45 min...then it had only been put into the bay...that is too long with an appointment. 2) There was no update during the entire time except for me asking, 3) Overall duration for the alignment was almost 2 hours, and that with no extenuating issues. Recommendation: 1) Regular updates on vehicle status and ETA. Perhaps a countdown timer, and even a service guarantee if no exceptional service issues or unexpected problems encountered, 2) Also, a summary of the service completed, along with findings would have been helpful (I had severely uneven wear on the right rear tire, precipitating the alignment...would have liked to know the findings on that right rear alignment issue). Otherwise, I will likely return for my service needs. Thank you! More

Good...but This dealership is good and they are very friendly/ approachable. One thing I have run across though is the attention to detail needs to be addressed. This dealership is good and they are very friendly/ approachable. One thing I have run across though is the attention to detail needs to be addressed. They failed to catch a slow leak in my tire and I had to take it in twice for the issue to be resolved. More

Awesome dealership service as always It’s always good customer service and work and it’s appreciated! Good customer service is very important in addition to the service so when all staff It’s always good customer service and work and it’s appreciated! Good customer service is very important in addition to the service so when all staff carry a good attitude, it makes the process better and allows me to want to continue doing business with Mazda. More

Great customer service and very caring. They were Great customer service with caring experience. They were able to record video and send while technician explained through process and you are able to Great customer service with caring experience. They were able to record video and send while technician explained through process and you are able to text with questions and concerns about your car. Randy Dismang was the most impressive ever! I had bald tires as well and I wasn't aware it needed to be replaced so soon. He made me get back into loaner and found the best deals for new set of tires. He was very accommodating and caring which that's hard to find. Lonnie(service advisor) was also accommodating and explained throughly about my car. I will most definitely continue to come to Nelson Mazda. More

Bad service department I want the service department to determine why I have a po600 code. They said they needed to replace to map air sensor. I told them to do that. They t I want the service department to determine why I have a po600 code. They said they needed to replace to map air sensor. I told them to do that. They than said they needed to replace the coils and spark plugs. I told them they were all brand new. They just could not figure out how to fix the van. It was a 2005 mazda Mpv. They should be the experts but all they wants to do is start replacing parts. They are truly very unprofessional. So I paid $440 for nothing and had to tow the van back home. More

Maintenance It’s a nice dealership and service center. Very accommodating staff and while it was busy on the Saturday I brought my car in, they were quick to get It’s a nice dealership and service center. Very accommodating staff and while it was busy on the Saturday I brought my car in, they were quick to get it serviced and get me on my way! The only con is that I live in Nashville, so the drive there and back was the only inconvenience. More