Nelson Mazda Murfreesboro - Service Center

Normally they are great, but short staffed during Pandemic, identified tire low and claimed they filled it, but didn’t. I took care of it at home. No car wash either...not a big deal. Pandemic, identified tire low and claimed they filled it, but didn’t. I took care of it at home. No car wash either...not a big deal. More

I always have a good service I’m very happy taking my car to you guys, thank you so much for everything keep the good job! to you guys, thank you so much for everything keep the good job! More

Very professional and approachable personnel. They make sure the customer is taken care of whether it be great customer service or if the customer wants to test drive a new car. sure the customer is taken care of whether it be great customer service or if the customer wants to test drive a new car. More

Always courteous and professional Always lets me know what is going on and answers all my questions. Will be a long time customer. Great company what is going on and answers all my questions. Will be a long time customer. Great company More

Not good I took my car in for an engine issue was charged 1200 dollars for parts and labor. I left with my car then the lengine light came back on I took it back in and was told engine was bad needed replaci 1200 dollars for parts and labor. I left with my car then the lengine light came back on I took it back in and was told engine was bad needed replacing. So I did but the first 1200 dollars I guess was Mazda’s way of saying thank for your money have a nice day More

Thank you for taking such great care of us. Our little Miata runs like a top. Loaner car was much appreciated also. Thanks Zack Pucket! Miata runs like a top. Loaner car was much appreciated also. Thanks Zack Pucket! More

I've been a Nelson Mazda customer for 16 years. I have never had a bad service experience until this most recent visit, it was the worst! Not sure I will return again or refer anyone again. Sorry. never had a bad service experience until this most recent visit, it was the worst! Not sure I will return again or refer anyone again. Sorry. More

Excellent dealership experience I was contacted by the service dept and notified that my MAZDA CX9 had a safety recall. An appointment was set up for me with my convenience and saf I was contacted by the service dept and notified that my MAZDA CX9 had a safety recall. An appointment was set up for me with my convenience and safety being a priority. I arrived on time and was instantly greeted by the service consultant who already knew my name and reason for being there even though we had never met before. My vehicle was immediately taken to the shop where I was updated by video from the tech as the recall was being performed and the vehicle inspected for safety. I wandered around the showroom and met several employees, all of which were very friendly, helpful and professional. Showroom and lounge were immaculate, clean and comfortable. My vehicle was repaired in about an hour. I was escorted by the service consultant to my car where we shook hands again and I went back home. It was a pleasurable experience to bring my vehicle to this dealership. I felt welcomed, comfortable, and relaxed during the entire visit. Thanks everyone for your professionalism and excellent team work. Sincerely, RWW More

They didnt hesitate getting my vehicle in to check it out. When they couldn't figure it out with madza mechanic and it was late they gave us a car to go home. out. When they couldn't figure it out with madza mechanic and it was late they gave us a car to go home. More

Excellent service. 1st time here and very impressed from beginning to end. Love the video of what needed replacing and all that was good. Thank you beginning to end. Love the video of what needed replacing and all that was good. Thank you More