Nelson Mazda Murfreesboro - Service Center

Great people, great service. Providing the video of the services and providing the quotes and recommendation prior to work. Excellent services all the way around. services and providing the quotes and recommendation prior to work. Excellent services all the way around. More

My experience was pleasant. When I arrived I was greeted, and shortly after I was checked in. Staff was professional, and service given was very detail and thorough. and shortly after I was checked in. Staff was professional, and service given was very detail and thorough. More

Great service! The “loaner” service is really helpful in situations where it may take a bit. I really appreciated that! Just good /great things to say! Would own nothing other than a Mazda! situations where it may take a bit. I really appreciated that! Just good /great things to say! Would own nothing other than a Mazda! More

Had great service with Nelson Mazda. Daniel stayed in contact with me and informed me of any sale that was happening. I appreciate his help. contact with me and informed me of any sale that was happening. I appreciate his help. More

Everyone was very kind and helpful. I loved the video walk through of vehicle inspection. Appreciated the extra precautions That were taken due to COVID. walk through of vehicle inspection. Appreciated the extra precautions That were taken due to COVID. More

I always get the best treatment and service for my money at Nelson Mazda. They take great care of my Mazda 6 every time. Thank you. at Nelson Mazda. They take great care of my Mazda 6 every time. Thank you. More

Zach was awesome! I came early and they got me in early. Always so friendly and professional! Was done fairly quickly and they even washed my car without me having to a I came early and they got me in early. Always so friendly and professional! Was done fairly quickly and they even washed my car without me having to ask. Area was clean inside and I saw them wiping down as people left which made me feel safe. More

Overall. We’ve had good service each time. In the email we received regarding the recall it stated a car wash and vacuum would be given. The car was washed but not vacuumed. Also. It seems th email we received regarding the recall it stated a car wash and vacuum would be given. The car was washed but not vacuumed. Also. It seems the records aren’t always synced to all concerned regarding the service. I’ve gotten a email from Emily regarding recall service needed and we’ve already gotten yhe parts replaced. But overall always courteous and friendly More

I was very disappointed with the last service I received here when my fiancé took my car for an oil change. There were orange spots on my vehicle after they ran it through the car wash. They saw my fiance here when my fiancé took my car for an oil change. There were orange spots on my vehicle after they ran it through the car wash. They saw my fiance trying to remove these spots before he drove away. He spent another hour in our garage trying to get them off. I called the service Dept and they tried to tell me that there was no way their car wash left those marks on my vehicle. They said it must have been from him driving but they did tell me they saw him trying to remove the spots before he left the dealership. We also saw on the video that they took for the inspection that there were no spots when he first got there. They did not want to do anything to fix the issue. My fiancé went back and basically told them this was unacceptable. We’d just paid $168 for an oil change and filters to be replaced. He got pretty heated because at first they didn’t want to do anything to fix it. Finally they agreed to fix it and detailed the car. But it was a struggle to get them to do that and we don’t appreciate them denying the obvious issue they caused. I’ve never had this issue there before and have been a couple times for oil changes and car washes so I don’t know what happened this time. But was VERY disappointed with the way they handled it. More

I brought my car in for an oil change and was treated with kindness and courtesy by Lonnie Stevens, the Service Writer and I loved the video done by Corey as he inspected my vehicle. It gives me confide with kindness and courtesy by Lonnie Stevens, the Service Writer and I loved the video done by Corey as he inspected my vehicle. It gives me confidence about the condition of my car and the service we get at Nelson’s. They also took numerous steps to keep my car protected and sanitized during the procedure. More