Nelson Mazda Murfreesboro - Service Center

The dealership was fine, but after giving a much higher rating, I'm reducing it to one star due to their rating system that is constantly harassing. My service was months ago and a review was already creat rating, I'm reducing it to one star due to their rating system that is constantly harassing. My service was months ago and a review was already created, but since then I've received several texts, emails, and calls. Guys, this is getting ridiculous... I've never had to block a dealership before. More

Just about every time we go in for service the wait is significantly longer than we are told it will be. We don't live in the area so we have to wait at the dealership. There are constant problems trying significantly longer than we are told it will be. We don't live in the area so we have to wait at the dealership. There are constant problems trying to bill the maintenance contract we bought out of state. Sometimes the delay in getting the car back is because of this issue. So we are held hostage at the dealership because of a billing issue, constantly. The second to last time we went in we needed seatbelt replaced. Zach said the part would need to be ordered. A week went by and we didn't hear anything. I tried to call, and the phone just kept ringing. So I sent a text to Zach asking for a status update. He said shipping was delayed due to covid19. Okay, no problem. Another week goes by, I call again. This time I am transferred to parts and talk with Dakota. He says it looks like we declined the seatbelt replacement service. I explained that was not the case, and that I was told there was a shipping delay. Dakota tells me he can get the replacement part in two days, and will give me a call when it comes in. He did get the part in two days and he did call me. I book a service appointment online and the system is asking if I want recommended services such as a battery replacement, which supposedly had been done the last time we brought the car in for service. In the meantime the maintenance light in my car comes on, we had taken the car in for service less than a month before. So we have them take a look when we bring the car in for the seatbelt replacement. Turns out the last time service was done they forgot to reset the date in the computer. We also find out that there was a recall on the seatbelt we never knew about. The thing is we have a baby on the way and the carseat is going into the seat that needed the replacement. I bought my Mazda because of the reliability, safety, and it's fun to drive. Given my experiences with the Murfreesboro service center, at this point all I can say is my car is fun to drive. When the maintenance light comes on less than a month after a service appointment, recalls are not communicated by the service department, and we are given flat out false information by the service department, it cuts into the reliability and safety score of the car; which is unfortunate because all of it's related to human error. But all cars need to be maintained and I should be able to trust the service department of the dealership that sales the brand. That all said, the service center is clean, and service videos we get showing what's been done and how the car is looking overall is helpful. More

The service department at Nelson Mazda in Murfreesboro is great. They always do a great job. The guys in detail did a wonderful job detailing our new Miata. great. They always do a great job. The guys in detail did a wonderful job detailing our new Miata. More

My visits to the new dealership are always very pleasant and I appreciate the helpfulness of Lonnie greatly. My one concern during this pandemic was that noone wore masks during my stay. This was both cus and I appreciate the helpfulness of Lonnie greatly. My one concern during this pandemic was that noone wore masks during my stay. This was both customers and staff. I feel that it is very important to set the example for your clients More

Dealership was awesome. Service department was a joke. Wanted to throw parts at an issue instead of fixing the problem. Also the parts they wanted to throw at it was not covered by warranty. The actual is Wanted to throw parts at an issue instead of fixing the problem. Also the parts they wanted to throw at it was not covered by warranty. The actual issue is covered. More

Nice people! Good service! Appreciate the help and concern shown by our service representative. I am 72 years old and the safety and care shown during this time of pandemic. Thanks Zach! concern shown by our service representative. I am 72 years old and the safety and care shown during this time of pandemic. Thanks Zach! More

The dealership was very nice and found the issue quickly. The car was fixed within a decent amount of time and we have had no issues with it. I feel that the issue should have been covered under my warranty The car was fixed within a decent amount of time and we have had no issues with it. I feel that the issue should have been covered under my warranty and I am pretty disappointed in Mazda for that. More

Needed routine maintenance for my 8 yr old CX-9 Because of the COVID pandemic I had been putting off routine maintenance, but finally felt like I needed to get the oil changed and my tires rotated. Because of the COVID pandemic I had been putting off routine maintenance, but finally felt like I needed to get the oil changed and my tires rotated. I had gotten an email letting me know the Memorial Day sale was still going on and that I could schedule an appointment online. So I looked online and could pick my service associate and the day and time I wanted. There was an appointment in just 2 days that was perfect for me. I was greeted immediately by Lonnie Stevens, who started helping me 20 years ago when I bought my first Mazda. Lonnie found me a coupon for services requested, and checked on my throughout my waiting time. I was sent a video tour of my car from the technician pointing out everything that was in great shape and letting me know a few things that need to be fixed, one of them the brakes. I totally trusted them because I knew my brakes were starting to feel kind of soft. I'm a left footed braker and I always need a brake job by about 65K miles and I was now at 85K miles. I was never pressured to add any additional services but I was sold on the brake service because my rotors were still good, and if I put it off much longer I would be needed to replace rather than repair them. Even though I was the last appointment of the day I feel like they took their time and did the job right. They never made me feel like I was a problem. They had all the parts needed for my work, which is sometimes a problem for an 8 yr old vehicle. They even washed my car for me, and it definitely needed that special touch. This the third Mazda I have purchased from this dealership, and I will never service my car anywhere else. More

Excellent service and attention to detail. Video service is a great idea. Excellent communication from start to finish. Car wash at the end was a nice perk. is a great idea. Excellent communication from start to finish. Car wash at the end was a nice perk. More

I went in for a regular check and my needs were met. I went in for a regular check and my needs were met. The customer service was good as usual. Rep worked with me on getting a lot done on my vehicle, I went in for a regular check and my needs were met. The customer service was good as usual. Rep worked with me on getting a lot done on my vehicle, answering questions, and explaining pricing to me. Customer service is a big deal to me so it was appreciated to be treated as an appreciate it Customer. I work with various staff over the course of a few days as the work that was needed will take some time. More