Nelson Mazda Murfreesboro - Service Center

All the men at the service counter are super nice and pleasant to talk to.Answer all questions and concerns that I had.Keep up the good work! pleasant to talk to.Answer all questions and concerns that I had.Keep up the good work! More

Excellent service, they really think about the customers. I loved the attention and accommodation, I am going to be recommending anyone who has a Mazda to go over there. I loved the attention and accommodation, I am going to be recommending anyone who has a Mazda to go over there. More

Always a pleasure. I was there for a small recall, and it was fast, and tho’ I’d walked to Starbucks, they knew when I was back in the waiting room without me even telling them. I like their text updates. Th was fast, and tho’ I’d walked to Starbucks, they knew when I was back in the waiting room without me even telling them. I like their text updates. The only thing I wish I’d know on this visit was that fixing this particular issue would involve disconnecting the power and erase my seat settings. My fiancé moved my seat and I couldn’t get it back! Still a great experience. More

Went to pick up my car for the second time, none of the issues were addressed. The damage they caused to the safety of my vehicle was not fixed and Zach lied to my face with no empathy in an argumentative issues were addressed. The damage they caused to the safety of my vehicle was not fixed and Zach lied to my face with no empathy in an argumentative tone saying that the creaking from the front end when pressure is applied to the axle which didn't start until after the first service was caused by a gasket on the catalytic converter. Even I knew this was bull and have since spoken to 3 mechanics I know and trust, one of which has been a mechanic for 35 years, and they all laughed when I told them this and immediately said no, that's crap. Also, this incompetent employee who is horrible at customer service did not notify me when my car was done for over a week and had the lack of social care to not even bother putting a mask on during my entire 30 minutes there in the midst of covid. This service department and this employee in particular are a joke. More

I’m happy with the service I received from this dealership other than the fact it took two hours for an oil change, even with an appointment. dealership other than the fact it took two hours for an oil change, even with an appointment. More

Everything was great but on my last appointment for a oil change and tire rotation took approximately 2 1/2 hours which I thought was excessive. change and tire rotation took approximately 2 1/2 hours which I thought was excessive. More

Service is good, but it seem to take a long time to check out from the time your car is pulled up front after work is completed out from the time your car is pulled up front after work is completed More

Great customer service and great maintenance checkup! Very easy to make appointment. Communication was great. Very easy to drop car off and also to pick up. Very easy to make appointment. Communication was great. Very easy to drop car off and also to pick up. More

My older Mazda drives like a dream thanks to quality Mazda parts and knowledgeable mechanics. I took my car in for recall service and received a complimentary inspection. After finding everything fina Mazda parts and knowledgeable mechanics. I took my car in for recall service and received a complimentary inspection. After finding everything financially doable, I’m thrilled with the outcome. More