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Nelson Mazda Murfreesboro - Service Center

Murfreesboro, TN

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346 Reviews

346 Reviews of Nelson Mazda Murfreesboro - Service Center

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November 27, 2020

Very speedy service I don’t remember who I dealt with but everyone was very helpful and made sure I understood all they had done to my car. More

by cindy.carter39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens, Zach Puckett
Nov 29, 2020 -

Nelson Mazda Murfreesboro responded

Thank you, Cindy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 22, 2020

Wiper replaced with less quality wipers. I had to come back so it can be replaced with a better one. It was a 45 min drive one way and I had to take off time from work. However Lonnie was accommodating an More

by mmelanietorre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Nov 22, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize that you had to make a return visit. We will share your comments with our team, and we look forward to working with you again.

November 17, 2020

Everyone at Nelson Mazda is always professional and they explain things well during my service visits! My recent maintenance visit took less time than expected. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in the Service Dept
Nov 17, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for choosing Nelson Mazda Murfreesboro. Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again!

November 12, 2020

I took my car in to have a flat tire fixed. The tire was fixed and they washed my car and I was on my way More

by Luis Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens, Zach Puckett
Nov 12, 2020 -

Nelson Mazda Murfreesboro responded

Luis, Thanks for sharing your thoughts about your service experience with Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

November 04, 2020

Lonnie is awesome in the service department we were very satisfied with how we were treated and the service on our car we definitely will be back if our car needs any services More

by kemphollysue1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Nov 05, 2020 -

Nelson Mazda Murfreesboro responded

Thank you! We are happy to hear that Lonnie was so helpful. Thank you for choosing Nelson Mazda Murfreesboro. We look forward to having you as one of our valued customers for many more years to come!

November 04, 2020

Clean shop, fast service, friendly atmosphere & great work by service advisor plus mechanic. This us the only place I’ll bring my Mazda 6 to fit service. More

by RMORSE14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
Nov 05, 2020 -

Nelson Mazda Murfreesboro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Murfreesboro.

November 02, 2020

One of the things that I note is that the " Service Dept." of Nelson Mazda in Murfreesboro knows that customer service begins After the sale is made. So bought my car in April, and the service begins w More

by rustic32819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bican/ and tech was Jeremy Goodman
Nov 02, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 02, 2020

Your service department went out if they way to help us out. When they learned of a death in my family. We are so thankful for the help they gave us. I’m planning on paying it forward as soon as I can. More

by KRUSE41396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe at the service desk, Zach Puckett
Nov 02, 2020 -

Nelson Mazda Murfreesboro responded

Hello, Thank you so much for your kind words and we are so sorry for your loss. We are pleased to know we helped make this difficult time a bit less stressful. Come back soon if there's anything else that Nelson Mazda Murfreesboro Team can assist you with!

October 28, 2020

Professional outstanding service. I trust Nelson Mazda to go above and beyond to address any issues that I have with my vehicle.,Zach was awesome! More

by collinsrt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett, Josh Hernandez
Oct 29, 2020 -

Nelson Mazda Murfreesboro responded

It's great to hear that Zach was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Murfreesboro!

October 26, 2020

I was met immediately and always with a smile. I was updated on the issue and informed of what they did. it is truly a pleasure to come to this store. More

by CJDCJD58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens
Oct 26, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Randy, Lonnie, and our team, and we look forward to working with you again.

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