Nelson Mazda Murfreesboro - Service Center

The staff is always so friendly! Zach is so awesome and very helpful when it came to figuring out what I needed For my car. very helpful when it came to figuring out what I needed For my car. More

This was the new car service I guess. I have not personally visited the service department yet. I’m sure it will be a good experience. personally visited the service department yet. I’m sure it will be a good experience. More

My associate was pleasant to work with, however I was disgustingly overcharged for labor. To change a trunk tail light, which takes all of 5 minutes, the labor was $50, and if I had approved it, replacin disgustingly overcharged for labor. To change a trunk tail light, which takes all of 5 minutes, the labor was $50, and if I had approved it, replacing the cabin air filter would have been another $50 labor charge for 2 minutes of work (I bought a higher quality filter, replaced it myself, and still saved $20 . The other insane overcharge was replacing my wheel bearings (both front ones). This is a task that takes a skilled technician an hour for each side and 2 for a less experienced one. Let's call that 4 hours of work total to be conservative. The labor on that was a little over $350. It doesn't take a mathematician to see that's almost $90/hr and I know for a fact that they aren't getting paid that much. The average technician makes around the low $30s. In an act of good faith, I was given 10% off my total bill, which was $130, and although that's nice, when you consider the detritivorous up-charge on labor which is well over that amount, its' sentiment is lost on me. My service rep that I had been dealing with was out the day I went to pay for the repairs and when I brought up the price he said "he already gave you 10%" rather rudely. It's an abhorrent practice for the dealership to hide the price disparity in labor cost, not to mention pursuing this practice in the midst of a pandemic. More

Quick. Efficient. Friendly. This dealership checks all of the boxes. Zero complaints and we have purchased two cars from them this year. High fives all around. the boxes. Zero complaints and we have purchased two cars from them this year. High fives all around. More

They are always so helpful there they are right there to greet you. They made sure everything was completed. They take all the worry out of getting your car fixed greet you. They made sure everything was completed. They take all the worry out of getting your car fixed More

Great service! My service appointment was handled well. Very nice and hospitable! The service was fast and the video check was appreciated. Thank you again! Very nice and hospitable! The service was fast and the video check was appreciated. Thank you again! More

Hate this dealership. Worst car I’ve ever had. Never again will buy a Mazda or any vehicle from Mazda Murfreesboro. One service dude was awful. If you want details, you can call me. again will buy a Mazda or any vehicle from Mazda Murfreesboro. One service dude was awful. If you want details, you can call me. More

The team always is friendly and are attentive. I recently moved and decided to drive vs fly to get service from my favorite Mazda team. Maybe it's a southern thang. I haven't been able to find a team who can moved and decided to drive vs fly to get service from my favorite Mazda team. Maybe it's a southern thang. I haven't been able to find a team who can beat this location. More

Thank you for being able to fit me in on such short notice. Very helpful and knowledgeable team. Service was fast and car wash was a nice bonus notice. Very helpful and knowledgeable team. Service was fast and car wash was a nice bonus More

My advisor was very helpful and thorough and very easy to work with. I would not hesitate going back to that dealership for any service I may need in the future work with. I would not hesitate going back to that dealership for any service I may need in the future More