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Nelson Mazda Murfreesboro - Service Center

Murfreesboro, TN

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346 Reviews

346 Reviews of Nelson Mazda Murfreesboro - Service Center

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February 28, 2021

Fast, friendly service! I worked with John Pate over the phone to purchase a car. He went above and beyond to clear the snow off the vehicle to get up close videos and pictures of the car. After driving hom More

by jkhagy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pate
Mar 01, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your feedback, it's great to hear that John provided such an outstanding experience. We appreciate your business and hope you'll enjoy your new vehicle!

February 17, 2021

Did a great job on my Mazda even provided me a rental car while they took care of my car. Thank you Nelson Mazda for taken care of my needs More

by Tonystill21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Morse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Puckett
Feb 18, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for choosing Nelson Mazda Murfreesboro. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 15, 2021

Easy making appointment, thorough detailed description of recommendations for service, text messages re: progress of service, service advisor supportive and friendly, ready for me when I got there More

by jcpohlman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
Feb 16, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for sharing your thoughts about your experience with Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

February 14, 2021

Nelson Mazda was excellent. They took care of my issues and were very professional. Ellen was my mechanic. Zach and Joseph were my service associates. They each deserve a raise. More

by ANANIAS.ANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett, Joseph Bican
Feb 15, 2021 -

Nelson Mazda Murfreesboro responded

Ananias, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Ellen, Zach, and Jospeh here at Nelson Mazda Murfreesboro.

February 12, 2021

Inspection of the vehicle quality was not even fair; although I appreciate the company locating a vehicle. There was time to clean but was not clean. Signs of a team resting on lorales and going through More

by culk05
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Leming, Katherine Frantz
Feb 28, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 09, 2021

Great effort, great care, kindness, and attention to detail! They always go the extra mile to make us feel appreciated and valued. There is great value at Nelson Mazda Murfreesboro service. Whether it’s More

by PredZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett
Feb 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Murfreesboro.

February 01, 2021

The service Department is horrible. Every time I have ever been in there, I leave out w/more issues than what I walked in with. More

by Bingo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lonnie Stevens, Zach Puckett
January 25, 2021

Zach and the team always try their best to take care of our needs when it comes to the vehicle. Although we’ve had multiple issues repaired with no resolve. Hopefully this last repair will. Nelson is alway More

by JASON.K.GRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
Jan 25, 2021 -

Nelson Mazda Murfreesboro responded

Thank you, Jason, we are very happy to hear that Zach and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 05, 2021

What a wonderful place to service my Mazda. I am met with a smile, checked up on , informed of what was going on and what should be done and am quickly out the door. Love this place More

by CJDCJD58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens
Jan 05, 2021 -

Nelson Mazda Murfreesboro responded

It's great to hear that our team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Murfreesboro!

December 30, 2020

Love these guys. Always friendly. Always efficient. Nelson Mazda Murfreesboro is literally part of our family. I buy all of my cars and have them serviced there and have loved every minute of it. More

by kanderson20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett
Dec 30, 2020 -

Nelson Mazda Murfreesboro responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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