Nelson Mazda Murfreesboro - Service Center

I have a Mazda 3 and I came in to just have my back wheel locks removed and it was the best encounter I’ve had from a dealership. They were very fast, I didn't wait too long, and they did a whole vehicle ins locks removed and it was the best encounter I’ve had from a dealership. They were very fast, I didn't wait too long, and they did a whole vehicle inspection on my car too which I was surprised about. I think they washed my car too I loved that. Even though it wasn’t anything big it changed my mind about not wanting to go to a dealer to get my car worked on. Loved the service and the quality! Oh, and another cool thing was they send me a video explaining everything they did and looked at while was very helpful! I will surely come back for any service I need! Thanks guys oh and the nice lady that helped me her name was Taina, she was very sweet good about getting what I needed done. More

Service writer Christian was thorough in explaining the service process. He was extremely courteous and considerate. Then Ellen in the service department gave a thorough inspection detailing the process service process. He was extremely courteous and considerate. Then Ellen in the service department gave a thorough inspection detailing the process on video. She was articulate and professional. Thank you. Great Team! More

This is a great group of professionals that truly cares about their customers! Christian assessed the vehicle I had brought in and gave me plenty options moving forward. I was happy to meet Larry (GM) and about their customers! Christian assessed the vehicle I had brought in and gave me plenty options moving forward. I was happy to meet Larry (GM) and Johnny from the sales team. Both of them made a difficult day and hard decision much more bearable. Johnny has also made the purchase process as seamless as it could be as it involved trading in the old vehicle. The whole team provides their customers with exceptional service, and I highly recommend them. PS: I have my kids with me (7 and 9) and in all of this I never felt like their being kids was an issue, but on the contrary they were welcome and that made the whole process a whole lot better. They truly, truly went the extra mile or 2 with us. More

The service at Nelson Mazda Murfreesboro has always been excellent and the employees are professional and accommodating. I trust the dealership with their service and will keep returning for my car's mainte excellent and the employees are professional and accommodating. I trust the dealership with their service and will keep returning for my car's maintenance. I highly recommend them. More

I’ve been trying to get a hold of parts since 12/6 and it’s now 12/8 about parts that I’ve ordered but every single time I called no one answers and it sends me to voicemail. I’ve left a few messages to c it’s now 12/8 about parts that I’ve ordered but every single time I called no one answers and it sends me to voicemail. I’ve left a few messages to call me back with my name and number and I have yet to still get an answer back. More

Friendly, fast, not a single complaint in almost two years. KEEP UP THE GOOD WORK! years. KEEP UP THE GOOD WORK! More

Everyone at the Nelson Mazda Dealership in Murfreesboro is extremely helpful! I always feel relieved when I drop my car off and pick it up. Everyone there is extremely polite and more than willing to help is extremely helpful! I always feel relieved when I drop my car off and pick it up. Everyone there is extremely polite and more than willing to help you with anything you ask. 10/10! More

Very good experience. Thorough communication and timely service. The video overview of the cars condition removes any mystery. service. The video overview of the cars condition removes any mystery. More

My husband and I will never deal with another dealership! Nelson Mazda has always proven to be the most top notch in all areas ! We have always been treated wonderfully by sales (we have bought 4 cars), the Nelson Mazda has always proven to be the most top notch in all areas ! We have always been treated wonderfully by sales (we have bought 4 cars), the service team, all staff and stellar management!!! We really appreciate the fact that they are a Christian company and it shines bright😍 More

Great customer service! Randy Dismang went way beyond with my concerns and problematic of the issues of my car. He and Lonnie were patient to give me time to go over what's the most important items need with my concerns and problematic of the issues of my car. He and Lonnie were patient to give me time to go over what's the most important items need to take precedent with my budget. More